The 1916 Company Reviews

Name: The 1916 Company
Address: 166 East Levering Mill Road, Bala Cynwyd, Pennsylvania
Rating: 4.96

5.0 Rating 469 Reviews

99 %

of reviewers recommend The 1916 Company

5.0

Based on 469 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About The 1916 Company:

The 1916 Company is reshaping the world of collectible watches, fine jewelry, and handbags; uniting a global community through trusted expertise, dynamic storytelling, and client-first experiences. Our vision begins and ends with our clients and community.

Formed through the merger of WatchBox, Govberg, Radcliffe, and Hyde Park Jewelers, The 1916 Company bridges the primary and secondary markets as both an authorized dealer and the global leader in collectible pre-owned watches. With over 20 boutiques, showrooms, and Collector’s Lounges in key cities across the US and around the world, we offer a curated selection of new and pre-owned timepieces alongside exceptional fine jewelry from the most respected brands. We also offer authenticated pre-owned luxury handbags from iconic maisons such as CHANEL, Hermès, and others, as well as a refined selection of pre-owned jewelry from renowned houses including Cartier and Van Cleef & Arpels.

The 1916 Company is proud to be an authorized retailer of the world’s most prestigious watch brands, including Rolex, Patek Philippe, Breitling, Bulgari, Cartier, De Bethune, H. Moser & Cie., IWC, Omega, Tudor, and more. Our authorized jewelry selection includes over 50 leading designers, including David Yurman, CHANEL Fine Jewelry, Buccellati, Pomellato, and our exclusive private label diamond and bridal collection, among many others.

Whether collecting, selling, or trading, our clients are supported by dedicated advisors, expert watchmakers, seasoned journalists, and a world-class Client Experience team. Through engaging editorial content, immersive experiences, and personalized service, we empower collectors to explore, learn, grow, and enjoy their collections with confidence.

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Email:

care@the1916company.com

The 1916 Company 5 star review on 16th May 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I recently purchased a timepiece from The 1916 Company, and the entire experience was nothing short of world-class. From the moment I first reached out, the team was incredibly knowledgeable and attentive.What really sets them apart is their transparency and the "old school" personal touch, including a handwritten thank-you note and constant updates throughout the shipping and authentication process. Whether you are buying a Rolex Certified Pre-Owned (CPO) piece or another luxury brand, their professionalism makes what could be a stressful purchase feel truly enjoyable and secure. I couldn’t be happier with my new watch and will definitely be returning to The 1916 Company for my next acquisition.”

Helpful Report

Posted 2 months ago

Hi Jamie, Thank you so much for sharing your wonderful experience. We’re thrilled our transparency, personal touch, and attentive service made the process enjoyable and secure. We look forward to assisting with your next acquisition. Warm regards, The 1916 Company

Posted 2 months ago

“From the moment I reached out to create an appointment with the Rolex AD, to the moment I tried on my new acquisition, and all the moments in between, my experience with The 1916 Company has been phenomenal. Keane Jackson is a fantastic resource; I wouldn't hesitate to recommend him to anyone who's on the lookout for a new Rolex.”

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Posted 2 months ago

Hi Jared, Thank you so much for sharing your wonderful experience. We’re thrilled to hear that your appointment process and try-on moment with The 1916 Company met and exceeded your expectations, and that Keane Jackson stood out as a fantastic resource. We truly appreciate your recommendation and look forward to supporting you with future acquisitions. Warm regards, The 1916 Company

Posted 2 months ago

“First class service just as I've always come to expect. It's why I keep coming back.”

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Posted 2 months ago

Hi Jan, Thank you for the kind words. We’re delighted to hear you’ve consistently received first-class service and that you keep coming back. We appreciate your trust and look forward to serving you again. Warm regards, The 1916 Company

Posted 2 months ago

“I have visited Rolex stores all over the world most of these stores did not treat me as a potential customer, but more of a bother. I was visting Denver and I viewed several watches I was treated very well by the sales associtate and ended up buying a certified rolex watch. Later in the same year I bought a second watch from this company. I was treated with respect and fairness. Finally, Juan Reyes called me and I bought a third watch. My first two watches were even nicer than I ever could have expected. I cannot articulate how much I have enjoyed my buying experience with the 1916 Company, I would highly recomend the sales people and especially Juan Reyes”

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Posted 2 months ago

Hi Jay, Thank you so much for sharing your experience. We’re thrilled you felt welcomed and valued in Denver, and that Juan Reyes could help you grow your collection with such positive outcomes. We truly appreciate your trust and are glad the service met your expectations. Kind regards, The 1916 Company

Posted 2 months ago

“How fortunate for Baltimore and the surrounding areas to have a world class jeweler just out side the beltway on Reisterstown Road. Easy, safe access with great parking. Friendly, knowledgeable staff offering a wide range of quality timepieces, quality jewelry, diamonds of every shape color and size as well as designer ladies bags. Incredible Rolex boutique and a huge preowned watch area. Full service location including expert repairs. If one has an item they wish to sell the 1916 company offers strong buy prices. One can spend minutes or hours in this special place. Highly recommended and definitely worth a visit. Talk about service I received a hand written thank you note after my purchases. Wow, Great job!!!”

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Posted 2 months ago

Hi Gary, Thank you for the wonderful review! We’re thrilled you enjoyed our location, selection, and service—and that the handwritten note left a positive impression. We appreciate your support and look forward to your next visit! Warm regards, The 1916 Company

Posted 2 months ago

“Any company is made up of its employees, and in the case of our two Rolex purchases, Alex Lazarus is at the apex of performing exceptional customer service. At the beginning of our search, we made attempts to contact in-store sales personnel, in which attempts were never responded to. We then made requests of store management to obtain assistance, which finally netted a phone call back with promises that a person would call. It was a phone call from Alex asking if he could assist, and subsequent conversations/emails that led to our purchases. It was very clear that his honesty, desire for a successful two-way outcome, and follow-up is why he is successful. Should you find yourself with the desire for a watch, Alex Lazarus should be your first point of contact, and if you do, you will find that you will have no need to look further.”

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Posted 2 months ago

Hi Joseph, Thank you so much for sharing your experience. We’re delighted to hear that Alex provided the exceptional service you described and that his follow-through helped make your purchases smooth and rewarding. We appreciate your trust and look forward to assisting you with any future needs. Kind regards, The 1916 Company

Posted 2 months ago

“The associate helping me was great.”

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Posted 2 months ago

Hi James, Thank you so much for sharing. We’re glad to hear the associate helped make your experience great. We appreciate your kind words and look forward to supporting your needs again soon. Warm regards, The 1916 Company

Posted 2 months ago

“I contacted August for a purchase of a pre-owned Grand Seiko watch on the company's website and it was a pleasure to work with him. He graciously offered to ship the watch overnight because the purchase occurred over a holiday. It arrived promptly and in beautiful shape! Since my husband and I gifted the watch, our son-in law is obsessed with it and won't take it off!! Great job, August. Your company is lucky to have you.”

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Posted 2 months ago

Hi Phyllis, Thank you so much for sharing your experience. We’re thrilled to hear August provided excellent service and that the Grand Seiko arrived in great condition for your gift. We appreciate your kind words and look forward to assisting you and your family again in the future. Warm regards, The 1916 Company

Posted 2 months ago

“First time buyer, but won't be my last. Watch was exactly as described and Max B. was great to work with and kept me updated during the entire process. Already looking for another watch as process was seamless.”

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Posted 2 months ago

Hi Jim, Thank you for sharing your experience. We’re thrilled Max B. kept you updated and that the watch met your expectations. We look forward to assisting with your next purchase. Warm regards, The 1916 Company

Posted 2 months ago

“As soon as I walk through the doors of the 1916 Company, everyone is extremely welcoming and go out of their way to help me with whatever I am looking for. Always a pleasant place to visit.”

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Posted 2 months ago

Hi Myra, Thank you for sharing your kind words. We’re delighted to hear you find the team welcoming and the experience consistently pleasant. We’re always here to help you find exactly what you’re looking for. Warm regards, The 1916 Company

Posted 2 months ago

“Great service. Easy transaction”

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Posted 2 months ago

“Super knowledgeable, totally authentic, highly recommended”

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Posted 2 months ago

“The 1916 Compnay delivers uncomprimised customer service at every opportunity. The team truely values their customer's time and business. We made an appointment with Rob Mullendore to look at a Rolex for my wife. He truely listended to her preferences as the different models and configurations were discussed and placed on her wrist. This attention to detail helped her decide on the perfect watch. The day she took delivery of her watch was amazing and certainly worth the wait. Charles Chaikaew did a great job explaing the features of the watch and most importantly made sure the fit on her wrist was perfect. Trust The 1916 Company to deliver the expierience you deserve...”

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Posted 2 months ago

Hi Paul, Thank you so much for sharing your experience. We’re thrilled Rob listened to her preferences and helped find the perfect watch, and that Charles ensured a perfect fit on delivery. We’re glad the moment lived up to expectations and that you both felt well cared for. We appreciate your trust and are honored to be part of such meaningful moments. Warm regards, The 1916 Company

Posted 2 months ago

“I’ve been shopping at this location for almost a decade. The staff is knowledgeable and friendly. A great AD to build a relationship. Shoutout to John!”

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Posted 2 months ago

Hello, Thank you for the kind words and for being with us for nearly a decade. We’re thrilled to know our knowledgeable, friendly staff and John have made your experience consistently positive. We appreciate your ongoing trust and look forward to continuing to support your relationship with us. Warm regards, The 1916 Company

Posted 2 months ago

“Exceptional experience at The 1916 Company in Newport Beach. I worked with the team to secure a Rolex CPO for my 40th birthday, and the professionalism was top-tier. Now, as an Army Captain celebrating a promotion, I’m working with Aria on a new Datejust to mark this milestone. Aria’s expertise and focus on long-term relationships make this boutique the gold standard for local collectors. Highly recommend.”

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Posted 2 months ago

Hi there, Thank you for sharing your experience. We're honored to be part of your milestone celebrations, from the 40th birthday Rolex CPO to the upcoming Datejust for your Army promotion. Aria and the team are thrilled to support a long-term relationship built on trust, expertise, and care. We look forward to continuing to assist your growing collection. Warm regards, The 1916 Company

Posted 2 months ago

“Megan provided absolutely perfect service during my watch purchase. Bought a CPO Rolex for my 40th and couldn't be happier with the experience. Look forward to buying my next one at 1916 again.”

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Posted 2 months ago

Hi Eddie, Thank you so much for sharing your experience. We’re thrilled Megan could make your watch purchase perfect, and we’re glad you’re happy with the CPO Rolex. We look forward to assisting with your next piece in the future. Warm regards, The 1916 Company

Posted 2 months ago

“Joe Ni is wonderful to work with. Very personable and attentive. He's helped my wife and me with a few purchases, and I recommend dealing with him when you are purchasing a watch in Ardmore or have questions.”

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Posted 2 months ago

Hi Mark, Thank you so much for the kind words. We’re thrilled to hear Joe Ni provided personable and attentive assistance, and we’re glad you and your wife had a smooth experience in Ardmore. We appreciate your trust and are here whenever you need guidance or questions about future purchases. Warm regards, The 1916 Company

Posted 2 months ago

“Had a great experience and purchased an Avenger from the 1916 company. SA was knowledgeable and friendly. Looking to obtain a Rolex next.”

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Posted 2 months ago

Hi Fernando, Thank you so much for sharing your experience. We’re glad to hear the team provided knowledgeable and friendly service, and that you had a great experience with your Avenger purchase. We’re excited to help you with your next Rolex and look forward to supporting your collection. Warm regards, The 1916 Company

Posted 2 months ago

“Natasha and Matt were great!”

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Posted 2 months ago

Hi Greg, Thank you so much for the kind words. We’re thrilled Natasha and Matt could help and that you had a great experience. We appreciate your support and look forward to assisting again. Warm regards, The 1916 Company

Posted 2 months ago

“I had a fantastic experience working with C’Quon Gottlieb. He was timely, professional, and genuinely great to work with from start to finish. The entire process, from the first inquiry to getting my dream watch on my wrist, was smooth and enjoyable. Everything was handled thoughtfully and efficiently, and I always felt confident throughout the transaction. 10 out of 10 experience and I look forward to working with C’Quon again.”

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Posted 2 months ago

Hi Alex, Thank you so much for sharing your experience. We’re thrilled to hear that C’Quon Gottlieb provided timely, professional, and enjoyable service from start to finish. We’re grateful for your trust and look forward to continuing to help you with your collection. Warm regards, The 1916 Company

Posted 2 months ago

The 1916 Company is rated 5.0 based on 469 reviews