The Derma Company Reviews

Name: The Derma Company
Address: 365 Luton Road, Harpenden, Hertfordshire
Rating: 4.96

5.0 Rating 2,855 Reviews

99 %

of reviewers recommend The Derma Company

5.0

Based on 2,855 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About The Derma Company:

The Derma Company offers a carefully curated selection of topical skincare, nutritional supplements & mineral make-up. With over 20 years experience in the industry this family-run business has customer service at it's heart.

You can get in touch for FREE skincare consultations with the expert team to help pick the right regime. No upselling, just genuine, impartial advice.

Most products are kept in stock available for next day delivery, a select few take a little longer to offer the best possible shelf-life. FREE DPD UK mainland shipping on orders over £50.

All products are brand new, genuine & authorised for sale.

Visit Website

Phone:

01582 808829

Email:

shop@thedermacompany.co.uk

The Derma Company 5 star review on 31st August 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, received my order next day and included a free sample. Easy to open, recyclable packaging too, win win!”

Helpful Report

Posted 2 years ago

“I wanted to be able to purchase quickly and easily some moisturiser. I usually get it from a salon but it’s hit and miss if anyone is at reception to actually buy some. The process buying online I found pretty tedious as I had to fill out a form to say I’d used the products before and what my skin was like etc. The first form I completed didn’t submit correctly as I had to redo it. I then had a voicemail and an email asking about the current level of moisturiser I was using. All this had to be confirmed before it got sent out, despite payment being taken at time of order. This really shouldn’t have been so hard to buy some moisturiser and really won’t be my first point of call when buying my next bottle. Customer experience seems to have been forgotten”

Helpful Report

Posted 2 years ago

Hi Mary I'm so sorry you felt that your purchasing experience was less than perfect. Due to the high concentration of active ingredients it is a mandatory requirement from Environ that we ask clients to complete a consultation form. This applies to ALL authorised Environ stockists. We need to check that the product(s) purchased are in line with your current skincare & that you are familiar with how to use them, this is to avoid any possible irritation / reactions. As the completed form did not have adequate information for us to release the order, one of the team got in touch to avoid further delay to this order being shipped. As soon as this was confirmed your order was released. Now that we have despatched this item to you, any subsequent purchases will be able to be released much faster as we can refer back to your completed consultation form / discussion with our team. I hope you understand this process is in place to protect your skin and is not intended to cause frustration. Lucy, Customer Care

Posted 2 years ago

“An excellent 5 star service. I've made 2 orders which were both delivered next day. I made one online and found the service to be extremely user friendly and I made one over the telephone and customer services were superb!”

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Posted 2 years ago

“Fast delivery and great customer service.”

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Posted 2 years ago

“I have bought various skincare products from The Derma Company and have been very pleased with the service provided”

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Posted 2 years ago

“Prompt service. Very pleased.”

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Posted 2 years ago

“Very quick delivery, came in two days! Product in good conditions and no issues :) - thank you Deena company!”

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Posted 2 years ago

“Great.fast and easy”

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Posted 2 years ago

“you are my favorite company, always on time, always with love🥹”

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Posted 2 years ago

“Very fast delivery!”

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Posted 2 years ago

“Brilliant prices, fast delivery highly recommend”

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Posted 2 years ago

“My order was very well packed and fast delivered. Very happy with the service and I will use them again.”

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Posted 2 years ago

“Excellent service: quick delivery, well packaged and samples included too!”

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Posted 2 years ago

“Great communication and always the fastest delivery. Would highly recommend using this company who offer a wide range of amazing skincare brands.”

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Posted 2 years ago

“Great price, quickly delivered, packaged well = very happy customer”

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Posted 2 years ago

“Wonderful service, received my order really fast and had a free sample included too, will be ordering again soon!”

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Posted 2 years ago

“Good range of quality products and speedy delivery - highly recommended!”

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Posted 2 years ago

“Amazing service”

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Posted 2 years ago

“Reasonably priced a lot cheaper than company I'm using at present plus no delivery charge which is a bonus 😁😁 also prompt delivery and well packaged 😁”

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Posted 2 years ago

“Always very helpful”

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Posted 2 years ago

The Derma Company is rated 5.0 based on 2,855 reviews