The Dog Line Reviews

Name: The Dog Line
Address: U2 / 41 Holder Way, Malaga, Perth, Western Australia
Rating: 4.89

4.9 Rating 1,282 Reviews

98 %

of reviewers recommend The Dog Line

4.9

Based on 1,282 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Dog Line:

Since 2003, The Dog Line has been dedicated to helping dog owners tackle behavioral challenges and build stronger connections with their pets. What started as a personal mission to find a solution for my son’s dog has grown into a trusted resource for thousands of owners, offering safe and effective training tools like our Dog Line collars.

Visit Website

Phone:

1300 843 364

Email:

helpdesk@thedogline.com.au

Location:

U2 / 41 Holder Way,
Malaga,
Perth
Western Australia
6090

The Dog Line 5 star review on 29th April 2025

229

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered online but made a mistake on my address. Customer Service spotted the mistake and called straight away ensuring my product made to me.”

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Posted 5 years ago

“We brought a anti barking collar for our German Shepard,who was barking through the night ,only needed to use it for 3 nights to correct this behaviour”

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Posted 5 years ago

“Very happy with my purchase through The Dog Line website. All the information was available on the website which gave me confidence in buying through them. Prompt delivery. I will definitely use the website again as I believe in supporting locals and small business which is how I found them.”

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Posted 5 years ago

“Excellent prices, website is easy to navigate, and great descriptions and prices, making it easy to find products to suit my needs.”

The Dog Line 5 star review on 10th May 2019

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Posted 5 years ago

“I contacted The Dog Line to get some information and purchase some parts for my dog fence. They were very helpful and a pleasure to deal with. I would tell everyone to go to them.”

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Posted 5 years ago

“Tried the citronella collar route on our wilful Westie. After a week of this, she decided she didn't care anyway and went right back to her favourite pastime-barking at our neighbour's dog. Gave Dog Line a call and spoke to Colin who recommended Rent a Bark Control Collar. They were fantastic to deal with and I truly appreciate the fast delivery. Would highly recommend.”

The Dog Line 4 star review on 6th May 2019

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Posted 6 years ago

That's fantastic, Kim! Thanks for sharing your feedback about the collar and the excellent service you received from us. That's what we always aim for! Keep in touch and your westie is really a beautiful one.. Thanks for sharing her picture!

Posted 6 years ago

“Very helpful with the online chat service. Fast delivery with a follow up call to ensure I ordered what I needed. Wonderful service!”

The Dog Line 5 star review on 2nd May 2019

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Posted 6 years ago

“Fantastic service and very quick delivery! Our training collar came with a handy hints sheet to help with the training as well. Thanks The Dog Line!”

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Posted 6 years ago

“Great customer service, answered all of my questions within 24 hours. I purchased the Lite bark shock Collar for my two mini dachshunds who have real barking issues. It’s only been about 8 days and I’ve seen improvements already. I know I will need to continue using the collar for a few more months for them to be completely trained. Very happy with the results so far. When the collar is on, they are 90% quieter. When it comes off they’re not as loud, they still bark (it’s only been about 8 days using it), but I think continuously using the collar for at least 2 months will do the trick! People think it is a cruel product, but if you read the instructions and use it correctly and don’t leave it on them for long periods, then it’s a safe terrific training device. I move the collar around and check their skin every few hours to see for irritations. Also give them a nice neck scratch while I’m there which they love!!! :) Very good for training stubborn small breeds. Thank you heaps, Emily.”

The Dog Line 5 star review on 1st May 2019

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Posted 6 years ago

Absolutely terrific news and great dogs you have, Emily. We are happy that the bark collars work well on your dogs. Keep in touch!

Posted 6 years ago

“We recently moved to our dream home, a unit in the 10th floor overlooking the beautiful Gold Coast Broadwater. Of course our beautiful little boy Charlie, our 8 year old shih tzu x Maltese, was coming with us. Little did we know, Charlie would not like being left in the unit by himself even for a few minutes. As soon as we shut the door behind us, he would bark uncontrollably until we returned. He could really put in a big effort and bark for hours, even all night if he “had to”. Charlie has never been a barker before so we were really shocked by this and we were really worried because being so close to neighbours in a high rise apartment we knew that there would be complaints. One of the neighbours actually put a not on our door about the barking. We could never give our Charlie away, even to family members so we looked for a solution. We found Dogline, read the reviews and knew this was worth a shot. We had Charlie babysat until the collar arrived. We were a little nervous to try it out but we bit the bullet and put it on him. We pretended to go out, waiting outside the door. Straight away, as predicted, Charlie barked, just one bark and a little wimper. Then, silence. We tried it out a few times for short amounts of time and we didn’t hear him bark even once more. He is much calmer when we get home now because he hasn’t been able to get himself worked up to such an anxious state by barking uncontrollably. We even found him sitting on the balcony enjoying the view when we came home. We are so happy that we tried the anti bark collar. It has really saved us from an unthinkable heartache. And Charlie is much happier too. Thanks dogline, we are a very happy family once again”

The Dog Line 5 star review on 30th April 2019

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Posted 6 years ago

“Very helpful in navigating around their website and excellent on line support”

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Posted 6 years ago

“Every time I shop with the dog line the experience is great”

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Posted 6 years ago

“Prompt service, chat line was helpful in making decision on product. Would recommend.”

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Posted 6 years ago

“We didn’t want to get a dangerous dog collar but at least the process was easy, the quality was good and the shipping was fast. And Posy doesn’t seem to mind it.”

The Dog Line 5 star review on 28th April 2019

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Posted 6 years ago

“After ordering on line , staff gave me a call to ask if everything was ok with the order. Very nice and helpful gentlemen.”

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Posted 6 years ago

“We purchased the Pet Safe training collar for our 12 moth old Catahoula. We had been having trouble with his recall and getting his attention at the dog park and also on the farm. After two sessions with the training collar, he will now come when he is called from 100's of meters away on the farm and doesn't stray more then 20 meters when walking off the lead. I would highly recommend this product.”

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Posted 6 years ago

“Always prompt...much appreciated.”

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Posted 6 years ago

“I have had the boundary containment system running for over 2 yrs keeping my dogs safe within the boundary around the house which is approx 3000m2. Very simple to install with help just a phone call away. I bought a second collar about a year ago as I foster rescue dogs, it’s worked great with 3 other dogs. The collar receivers take a beating as the dogs grab them when they are playing, beside minor scratches there is no other damage. Great quality Customer service is quick and efficient. I recommend this company to all my friends and neighbours.”

The Dog Line 5 star review on 19th April 2019

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Posted 6 years ago

“Very impressed with their service. I ordered a bark collar for my papillon and had a phone call within 30 minutes to tell me it was out of stock for a week. They phoned again a week later to tell me that particular one was no longer being manufactured and would send me the updated and better model for no extra cost. It was also shipped express that day. Received it yesterday so excited to try it out on my little dog.”

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Posted 6 years ago

“Would recommend the ‘The Dog Line’ and the collar, we saw a huge difference as soon as the collar was on. So glad we made the purchase, I’m sure our neighbours are too!”

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Posted 6 years ago

The Dog Line is rated 4.9 based on 1,282 reviews