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The ECU Pro Reviews

4.9 Rating 3,078 Reviews
97 %
of reviewers recommend The ECU Pro
Company Reviews Product Reviews
411
 Metrics
4.9
Based on 3,078 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read The ECU Pro Reviews
Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
JIM KINDVALL
Verified Buyer
“WRONG INFO INPUTED BY TECH WILL NEED TO RETURN AND REPROGRAMED OTHER THAN THAT IT WORKS GREAT”
Helpful Report
(The ECU Pro) - Posted 7 months ago
Tristan Adami
Verified Buyer
“Overall I would say they did a great job. I had my part back in just over a week, and the repair was done perfectly. The communication was poor though. I initially ordered testing for my FRM unit, and after I sent out the unit I didn't hear from them until it was already repaired and on its way back.”
Helpful Report
(The ECU Pro) - Posted 7 months ago
Derek Golliff
Verified Buyer
“Great service, easy to call and get ahold of someone to talk to in person who knows what they’re talking about. Second time I’ve used them.”
Helpful Report
(The ECU Pro) - Posted 7 months ago
Tieshea Williams
Verified Buyer
“Job turn around was very fast”
Helpful Report
(The ECU Pro) - Posted 7 months ago
Brian Crofoot
Verified Buyer
“Very responsive. Very help. Quick turnaround. My ECU wasn’t fixed first try, but they were happy to help and get it figured out. Let’s hope the next try works and I will leave another great review! 10/10 would recommend!”
Helpful Report
(The ECU Pro) - Posted 7 months ago
Raul Deleon
Verified Buyer
“Problem still remains, turnaround time could have been slightly faster. Overall a great company with easy process.”
Helpful Report
(The ECU Pro) - Posted 7 months ago
Leonard Furus
Verified Buyer
“Good company to work with,prompt service-good customer service.”
Helpful Report
(The ECU Pro) - Posted 7 months ago
Elizabeth Drury
Verified Buyer
“Staff was friendly, knowledge and helpful with fixing our part.”
Helpful Report
(The ECU Pro) - Posted 7 months ago
Mike Joseph
Verified Buyer
“I gave a 4 star rating only because my FRM still had some issue after I initially sent it in and received it back to install. Had a quick phone call with the tech and was given guidance on the check a few items and ultimately had to send it back in again. Tech was very helpful and is checking out FRM out again to see why some of the functions are not working appropriately. Currently waiting for the unit to be completed. ECU has quick turnaround service.”
Helpful Report
(The ECU Pro) - Posted 8 months ago
Kurt Johnson
Verified Buyer
“Ecu pro was fast productive and very interactive they sent me video of my product operating result was good thanks”
Helpful Report
(The ECU Pro) - Posted 8 months ago
BROOKS Costin
Verified Buyer
“Still having problems but they are willing to help me as much as they can”
Helpful Report
(The ECU Pro) - Posted 8 months ago
August Straughn
Verified Buyer
“Very high quality service and communication. Still determining if the service I chose did or did'n fix my issues.”
Helpful Report
(The ECU Pro) - Posted 8 months ago
Brian Pencak
Verified Buyer
“Interactions and communications with The ECU Pro was timely and professional. The replacement ECU was packaged and shipped with no physical damage. The replacement ECU has been installed for just 3 days and working well. Since it has only been 3 days, this is the only reason I did not rank The ECU Pro 5-stars. Assuming no issues arrive…I would rate them 5-stars after 60 days.”
Helpful Report
(The ECU Pro) - Posted 8 months ago
Anonymous
Verified Buyer
“Very fast and easy service. Really appreciate the video to show the parts are working as described. Called after for a few questions and they were happy to help. Overall good experience!”
Helpful Report
(The ECU Pro) - Posted 8 months ago
Lora Berry
Verified Buyer
“Fast turnover,..Great service”
Helpful Report
(The ECU Pro) - Posted 9 months ago
Anonymous
Verified Buyer
“I sent in my two DME's and my CAS because I was having an issue with accerator codes on one of the DME's. The ECU PRO'S were able the correct the issue and make a extra key for my BMW 750LI.”
Helpful Report
(The ECU Pro) - Posted 9 months ago
Shane Faris
Verified Buyer
“Well the service was fast and the sent a video of everything working. I plugged it in and can wouldn't start so I'm letting the battery charge the car with a tender on it. Car started before but didn't run properly. Now it won't start so I'll give it a 2 day charge and see what happens. I'm sure I'll be contacting my mechanic. 🤞”
Helpful Report
(The ECU Pro) - Posted 9 months ago
Ralph Luzzicone
Verified Buyer
“I recieved my units back, reinstalled in vehicle, ran great for a few hours now car is dead in driveway again. I'm giving up on the vehicle...”
Helpful Report
(The ECU Pro) - Posted 9 months ago
Anonymous
Verified Buyer
“I spent months chasing a "gremlin" in my 2014 M235i's DME before finally deciding to send it to The ECU Pro. Beginning with testing, their Team was able to replicate the trouble code I was receiving. Once identified, they attempted physical repairs to the circuitry, as well as software patches to defeat my "gremlin". Unfortunately, my DME was not able to be repaired. While this was a disappointing result, it certainly saved me time and frustration from further attempts to fix it myself. I ultimately had to purchase a cloned, replacement DME, which is (so far) working flawlessly. I highly recommend The ECU Pro to DIY'ers and weekend mechanics like myself. I'm awarding 4 stars out of 5 due to communication issues that occurred during my DME's service. I believe The ECU Pro was experiencing email server issues so there were longer than desired periods when I did not receive any status updates. Once The ECU Pro realized that this was a problem, my Service Rep contacted me using their personal email, which was very appreciated. They also went out of their way to quickly complete my project once the communication issues were resolved.”
Helpful Report
(The ECU Pro) - Posted 9 months ago
Ryan O’Neal
Verified Buyer
“Received my FRM module about a week in half or so ago. Really surprised by how simple and effective it was after putting the module in. It completely fixed my prior issues i was having such as the windows , blinkers, lights (including interior), and mirrors all out of wack. Received my repaired version and worked as good as new!”
Helpful Report
Posted 9 months ago
The ECU Pro is rated 4.9 based on 3,078 reviews
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