The Badge Centre Limited Reviews

Name: The Badge Centre Limited
Address: Maple HouseWinterstoke Road, Maple House Winterstoke Road, North Somerset
Rating: 4.61

4.6 Rating 1,225 Reviews

90 %

of reviewers recommend The Badge Centre Limited

4.6

Based on 1,225 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 043 8060

Email:

hello@thebadgecentre.co.uk

Location:

Maple HouseWinterstoke Road,
Maple House Winterstoke Road
North Somerset
BS23 3YS

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The Badge Centre Limited 5 star review on 19th September 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick service which was easy to use. Badges are lovely. It would be good to see a preview before you place the order.”

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Posted 6 years ago

“Delivery was quick & badges were very much appreciated by the birthday girl, will use again”

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Posted 6 years ago

“The badges are good and the quality is well worth the price paid, However; They do not communicate well at all. The bloke you get put through to, tends to argue the toss every time you have a problem or query. Badges don't arrive on time? Enquire about lateness and your order will be cancelled by the bloke in a fit of pique. Finally get the product you have ordered? It takes several phone calls to realise they rarely answer the phone and apparently, sending a request for payment to my personal PayPal (an email not used to order, but solely for contact) as opposed to the credit card used in the order is OK, never mind GDPR. Bloke's excuse for this? They did not need to re-issue the invoice as requested and PayPal is their "main way of doing business and we used your email you gave us. You can pay with the card through them." NO, I had to add the card to the personal account to do that, as badge centre would not take payment from the card over the phone or provide bank details to put the money into. Not worth the hassle to do this again.”

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Posted 6 years ago

Hi Jules Thanks for your order and I am pleased that you liked your badges. I do have to clarify a few points, to avoid confusion. When you called today you where clearly wanting to take exception to everything said or explained, so much so that a female colleague felt intimidated by your mannerisms and you where put through to a colleague who had more access to the payment system etc. Once again your intention seemed to be to take exception to everything that he we was trying to explain. With regards to PayPal. We use PayPal as they are one of the most trusted payment providers operating in the UK. As you had a balance with us, you where sent a payment reminder that we sent via PayPal, to the only email address you provided, completely in compliance with GDPR that allow for the use of the information you provide for the completion of a transaction - and taking payment forms part of a transaction. It was an email..... so it was a contact.... as you refer too. As explained you can pay by PayPal or by card, that is your choice when you arrive on PayPal's site. You do NOT have to add a card into PayPal to make payment, you can simply choose to not login and just make a card payment, we do this ourselves with suppliers who also use PayPal. You where offered to take payment over the phone but once the above was explained you calmed down and said that you would indeed actually follow the link and do it that way. You then went on to apologise. Shortly afterwards you seemed agitated again about GDPR, which during our explanation you hung up and you made paid as per the email request. With regards to the invoice, you where advised that there was no need to send it as you can login and download a copy, this is nothing to do with PayPal. I see you have logged in many times to check order status, so from that section you will see you can access a copy invoice. As explained, your order was cancelled as you advised via a message that you have had received assurances that you would have them by that day (the day you messaged). We had indeed let you down and not met that deadline, so too help resolve it quickly the person who responded to you explained what had happened and instantly refunded you. You then responded advising that actually you would be happy to get the badges later than the date that had been assured. As the refund had already been issued we had no way of stopping it, so we processed your order without the payment and sent them out to you. I have checked our call records and I can see that we have had three calls from you between 16th April and today. Out of them the first you spoke to a colleague for just over 8 mins, and today a call that lasted just over 5 mins before you hung up. There was one unanswered call made from you we received on Monday of this week at 11.44am. It was likely staff where busy answering calls as Monday is a very busy time for enquiries after weekend orders. We apologise for this. I am sorry you are unhappy, the service was obviously not to your liking and we apologise for that. At least we got the badges right and and I hope they serve their purpose. Thank you for making payment.

Posted 6 years ago

“Thank you its lovely”

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Posted 6 years ago

“I’ve ordered 3 times now and each time they are just as I’d wanted. Friendly service too with no fuss and delivered on time. I wouldn’t look anywhere else and will be back!”

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Posted 6 years ago

“Excellent product & turnaround. I bought a batch of badges to give out to kids at Comic Conventions - great quality. Will be using again 100%”

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Posted 6 years ago

“Very easy to place an order if you have your artwork all ready. Less than a week from order to being in your hands.”

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Posted 6 years ago

“Order hasn't arrived”

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Posted 6 years ago

“The finished product is great and prices were reasonable. I'd give 5 stars if there was functionality to see a preview of badges before ordering.”

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Posted 6 years ago

“Great value for money good quality badges. Will definitely use this company again. Highly recommend”

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Posted 6 years ago

“Easy to use website and product arrived as requested which is of good quality.”

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Posted 6 years ago

“Very good was for a funeral great service”

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Posted 6 years ago

“Love my badges, great price and good quality printing!”

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Posted 6 years ago

“I have not received my order yet??????”

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Posted 6 years ago

“Excellent service wanted badge for my brother as it was 30 years since he was Killed at Hillsborough service from start to receiving them was 100% would recommend to everyone a big big thank you”

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Posted 6 years ago

“I ordered badges, they sent badges. Not a lot else to say, I got what I expected.”

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Posted 6 years ago

“Excellent bespoke badges at an affordable price!”

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Posted 6 years ago

“Very easy to order and great designs. Would use again.”

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Posted 6 years ago

“Very nice item, would recommend”

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Posted 6 years ago

“Great website, so easy to use. Huge choice and great product. Well done Badge Centre!”

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Posted 6 years ago

The Badge Centre Limited is rated 4.6 based on 1,225 reviews