THE FIFTH COLLECTION Reviews

Name: THE FIFTH COLLECTION
Address: 1, Syed Alwi Road, 06-03 Song Lin Building, Singapore, Singapore
Rating: 4.76

4.8 Rating 818 Reviews

95 %

of reviewers recommend THE FIFTH COLLECTION

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Whatsapp (+65) 6221 8526

Email:

wecare@thefifthcollection.com

Location:

1, Syed Alwi Road,
06-03 Song Lin Building,
Singapore
Singapore
207628

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THE FIFTH COLLECTION 5 star review on 27th October 2022

Naomi

THE FIFTH COLLECTION 5 star review on 15th October 2020

Carissa

THE FIFTH COLLECTION 5 star review on 27th June 2020

Kimberly

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with my Chloe Marcie bag. Love it! Excellent service, description, delivery & price. Thanks. 😆”

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Posted 2 years ago

Hi Dawn! So glad you love the bag. thank you for your positive words. We're all about quality curation and we're glad that you enjoy our selection and prices. Looking forward to offering you even more in future!

Posted 2 years ago

“I’ve always experienced nothing but top notch service with Fifth Collection. Their selections are always excellently curated and the entire selling and purchasing process is smooth & seamless”

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Posted 2 years ago

Dear Vicky, thank you for your continued support. It really makes our day to know that we have loyal collectors! Thank you for sharing your experiences on this review!

Posted 2 years ago

“Exceptional on every level.”

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Posted 2 years ago

Dear Jane, thank you for taking the time to leave us a review and give us your feedback! So glad to know that everything has been exceptional thus far! We would love to take international consignment but the process is a bit more complicated. We are looking into this though. So, hopefully we are able to open the consignment to our international collectors!

Posted 2 years ago

“The customer service officer that served me , I can recall her name but she is super duper professional and friendly!!! Good company and good service!”

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Posted 2 years ago

Dear Eric, thank you for this! Chelsea sends her gratitude and thanks as well. It is our pleasure to provide all the information necessary to make your shopping as smooth as possible. Unfortunately, as an e-commerce site, we do not have a shop front. That's exactly why we have the 7-day return and refund policy! (:

Posted 2 years ago

“Glad I have THE FIFTH COLLECTION to help me sell the pieces I don't use anymore and take care of it all for me. The team is super responsive!”

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Posted 2 years ago

Hi there, thank you for your kind review, and we're so happy to be your go-to platform to sell the pieces that no longer bring you joy. (:

Posted 2 years ago

“Very responsive and helpful. Free return policy makes me purchase with confidence. Excited to check your website daily.”

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Posted 2 years ago

Dear Jen, thank you for leaving us a review! We try our very best to answer any and all queries sent by our collectors. We totally understand how difficult it is to buy secondhand/vintage online. So glad to know that this has been a great experience for you.

Posted 2 years ago

“Excellent service, pricing and procurement.”

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Posted 2 years ago

Dear Catherine, thank you for taking the time to leave us a review. (:

Posted 2 years ago

“Always a pleasure to deal with.”

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Posted 2 years ago

Hi there, thank you for leaving us a review! (:

Posted 2 years ago

“Fast delivery, item in good condition. I found that the sizing was different from the description listed, but I liked it anyway.”

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Posted 2 years ago

Dear Sandy, thank you for taking the time to leave us a review and provide feedback! So glad to know that you're happy with your purchase and our delivery service. In terms of sizing, we do provide measurements as well - this is because at times, the piece may have been altered by the seller. Hope this clarifies! (:

Posted 2 years ago

“FAST AND EXCELLENT SERVICE ,UNBELIVABLE MERCHANDISE,REALLY HAPPY,THANK YOU”

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Posted 2 years ago

Hi Laura, thank you for this review! It is always great to hear from our collectors on their shopping experience with us. Looking forward to having you back on the site!

Posted 2 years ago

“Amazing brands at unbelievable prices. Vintage items you think you’ll never get a chance to own. Fifth collection has become my go to luxury brand online shop!”

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Posted 2 years ago

Dear Sophie, thank you so much for taking the time to leave us a review, and provide us with some valuable feedback! We will definitely look into what you have suggested! (:

Posted 2 years ago

“Great selection of items, accurate description of products (especially important when buying preloved/secondhard), speedy delivery! Plus the easy returns process reassures me when buying (I haven't had to use this but good to know it is there). I have bought two items from this website, and have been really happy both times! Thanks The Fifth Collection :)”

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Posted 2 years ago

Hi Michelle, thank you for leaving us a review, and welcome back to shopping at THE FIFTH COLLECTION! Our gift with purchase back then was a one-time thing but we are looking for other opportunities as well. Thank you for shopping with us!

Posted 2 years ago

“Super responsive: sent me some photos under natural light so that I could see the color better. Great and friendly service, the bag arrived within 24h.”

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Posted 2 years ago

Hi there, thanks for leaving a review on your experience! Indeed, we try our best to be as responsive as possible! Afterall, we understand the difficulties in shopping online. All we need is an email address, and we will get back to you! (:

Posted 2 years ago

“Me ha encantado como venía empaquetado muy bien protegido y bonito”

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Posted 2 years ago

GRACIAS! (:

Posted 2 years ago

“Impressed with the supply chain. The Fifth Collection uses DHL courier for deliveries. This meant that even though I reside outside of Singapore, I was able to track the parcel's arrival and had the option to alter the delivery date to ensure that someone would be available to receive the parcel.”

Helpful Report

Posted 2 years ago

Dear Yi! thank you for this review, and providing us with feedback. We really appreciate you taking the time to do this. To answer your question, we do try to provide as many images on the site. However, you can always drop us a chat to ask for more images once you've read the description of the imperfections. We're always happy to provide more images! (:

Posted 2 years ago

“Item received within 2 days (Singapore to Hong Kong), was exactly what I wanted and in the condition as listed. After looking for weeks, finally found the out of stock item I wanted at The Fifth Collection. I was so happy that it was in such good condition (and with the original tags and labels attached). Thanks so much, and I will recommend to my friends.”

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Posted 2 years ago

Hi there! thank you for taking the time to leave us a review and feedback on the experience you've had with THE FIFTH COLLECTION. So happy to know that everything was smooth sailing! More importantly, we're so glad to know that you finally found what you were looking for on our site! Looking forward to having you back on the site.

Posted 2 years ago

“Fantastic, no complaints at all”

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Posted 2 years ago

Dear Roslyn, thank you for the kind words. We really appreciate the time taken to leave us a review. Looking forward to having you back on the site soon!

Posted 2 years ago

“Great products and amazing customer service! I highly recommend shopping from The Fifth Collection”

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Posted 2 years ago

Hi there! Thank you for the vote of confidence, and for leaving us this review. It really made our day! We strive to always provide the best service to all our collectors, and feedback is always welcomed!

Posted 2 years ago

“Customer service is excellent. When I had to return a product, it was super easy, no questions asked and I didn't have to pay for the returning shipping cost. When I had difficulties in purchasing an item, customer service online was very helpful and with their assistance I was able to complete my order. Much appreciated that we do not have to pay for freight and that we can return products at no extra charge.”

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Posted 2 years ago

Dear Katie, thank you so much for leaving us a review of your experience. This really made our week. For a small company, it really is a joy to know that we have collectors that are as understanding as you. Indeed, we do try our very best to provide the maximum that we can for our collectors. Where we cannot provide tax calculations in the amount, we supplement that with free international delivery. So happy to know that this has been beneficial for you (and many of our collectors). Looking forward to have you back on the site!

Posted 2 years ago

“Good online shopping experience. Staff ready to support when encountered problem and the delivery is quick and smooth”

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Posted 2 years ago

Dear Allisa, thank you so much for taking the time to leave us this review. We really appreciate this. Indeed, we try our best to provide the best service to all our collectors. Looking forward to see you on the site!

Posted 2 years ago

THE FIFTH COLLECTION is rated 4.8 based on 818 reviews