The Koin Club Reviews

Name: The Koin Club
Rating: 1.85

1.9 Rating 115 Reviews

19 %

of reviewers recommend The Koin Club

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Metrics

1.9

Based on 115 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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The Koin Club 1 star review on 17th April 2023

Maureen Coverdale

The Koin Club 1 star review on 14th February 2023

Amr Helmy

The Koin Club 1 star review on 24th December 2022

Carol

The Koin Club 1 star review on 13th October 2022

KAN CHI KIN

The Koin Club 1 star review on 9th October 2022

Gheorghe L Serban

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic customer service”

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Posted 5 years ago

“My whole experience with the koin club has been a pleasant one. Good communication, easy to set up and decent quality products. No complaints here.”

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Posted 5 years ago

“Ordered my first set of coins by instalments. Was told only 4.999 made. Pack says 9.999. Also I thought they were actual coins but they are not. Got 2 so far so don't want to cancel but am disapppointed. Have also read the koinclub is up for sale so worried I may not get the set I've started.”

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Posted 4 years ago

“I've ordered a number of coins as part of series. They've delivered some but not all and have sent duplicate coins on no fewer than 3 out of 14 orders. Customer service is not very responsive and yields nonsense answers. No value to contacting them at all. Their online account information is also unreliable. At this point, I'm not sure that I'll ever complete my collections since my subscription for one has just disappeared from my account. Not really worth the trouble. Stay away.”

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Posted 1 year ago

“Yes have ordered a new king coin from them they in big demand I have sent emails to them but all that is our coustmer care team dealing with this but has happens no end to the end of the tunnel not happy with company at all”

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Posted 1 year ago

“I bought 2 coins from them and now I’m getting monthly shipments but didn’t subscribe at all for it. Now I’m being charged for coins I didn’t buy or even have in my cart. And the shipment code is saying that there was no order found. Is anyone else having this issue?”

The Koin Club 2 star review on 19th August 2022

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Posted 1 year ago

“I didnt receive the Tutankhamun Coin after 11 days”

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Posted 1 year ago

“Never received my coin order number 2221 and the tracking number doesn't work at all”

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Posted 1 year ago

“Still waiting for delivery 1 month after order and payment. If I had known this I would have ordered from elsewhere.”

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Posted 3 years ago

“Poor customer service, poor products, & the 5 star ratings being left by company, since they been made aware of the previous bad reviews, & sending emails asking people to give good reviews on here & feefo.”

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Posted 5 years ago

“Infinity war coins, Iv seen better quality marvel coins on Ebay, the whole secret 999 club is a joke especially as there letting in customers from another collection, just so the can make more money out of the so called specials for the club. Should of stayed to the original loyal 1st 999 collectors only, as originally set up for. & the so called customer service, only respond to certain customers quickly others have to wait, to much favoritism, Especially form the so called Nick Fury on the 999 club, when people say it as it is, he gets threatening, & dont get me started with the special treatment of people getting items not on 1st come 1st serve basis.”

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Posted 5 years ago

“I am receiving coins that I have not ordered and do not want. Have tried phoning but lines never open, sent emails but get no reply. Can't remember my password but when I try to access the link to reset my password it does come through.”

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Posted 1 week ago

“I am getting coins I have not ordered, tried phoning, no answer. Sent email, no reply. Can't log in as I've forgotten my password but when I press "forgotten password " it tells me to check my emails for a link to reset my password ..no link comes through I appear to be stuck !”

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Posted 1 week ago

“This company has ads on facebook offering Gold bars at 50% off.Gives impression your investing in pure gold.No one sells Spot Gold at 50% off. What they are offering has to be metal plated bars that have NO resale value. We call this a SCAM”

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Posted 3 weeks ago

“Tricky company, deduct money from my account pretty much when they want. Finished a subscription for my Grandson and automatically set me up to another without my knowledge and then started deducting funds from my account quickly”

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Posted 2 months ago

“So they increased my subscription price without notice. They were very apologetic and said they had reverted all my remaining orders back to the original price. Then the next order they put the price back up again. I've been talking to them via email for over a week and they have admitted wrong doing but are yet to offer me any sort of resolution. All I've asked for is they stick to their initial word of fixing the pricing back and give me a refund of what I was overcharged but here we are, over a week later, still no closer to a resolution. Can not recommend them at all.”

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Posted 2 months ago

“Buyers beware !! This company are absolutely appalling. I wouldn't even give them one star. Customer service and ordering process can only be described has atrocious and not fit for purpose. I've reported them to Trading Standards and my credit card company, and in the process of taking legal action for taking unauthorised payments without my consent or knowledge for items I haven't ordered or the slightest interest in. All the other poor reviews are a true reflection on this totally dysfunctional outfit.”

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Posted 2 months ago

“I and my parents invested on Crypto.com, we never knew it was all scam, trying to get funds out of you and when we tried to withdraw our Crypto currency... it keeps logging me out of the app, the next thing was failed to log in... dont know how my account got disabled with $50,000 Crypto.. W.T.F is that? than God Evidentltd.com stood for me and and get me out of the mess i put myself and my parents”

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Posted 3 months ago

“Appalling company and service. Avoid doing business with them.”

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Posted 3 months ago

“I placed an order 10pm Sunday night and at 8am Monday morning my banks fraud dept called asking if I made the transaction. I had it canceled and my card stopped and replaced.”

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Posted 3 months ago

The Koin Club is rated 1.9 based on 115 reviews