The Mortgage Hut Reviews

Name: The Mortgage Hut
Rating: 4.93

4.9 Rating 1,721 Reviews

99 %

of reviewers recommend The Mortgage Hut

Company Reviews

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Metrics

4.9

Based on 1,721 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

+442380642018

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The Mortgage Hut 5 star review on 3rd September 2025

David Fermin

The Mortgage Hut 5 star review on 1st March 2024

Ms Monica Jennifer Skinner

Anonymous

Anonymous // 01/01/2019

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“Very helpful throughout. Elliott guided me through the whole process and was very quick with replies! Would highly recommend”

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Posted 2 years ago

“Spoke with Kieren from the Mortgage Hut. He was very helpful and gave great advice. Would recommend.”

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Posted 2 years ago

“Very efficient and prompt with providing mortgage advice to suit my needs”

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Posted 2 years ago

“Amy was very gentle with me and she listened to all my questiones regarding how i can get a mortgage in my current circumstances and tried to help as much as she possibly could. Highly recommend and thank you.”

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Posted 2 years ago

“I found Kiran Singh to be very professional, knowledgeable, and genuine in her effort to help me with a complex mortgage requirement.”

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Posted 2 years ago

“Great service provided by Luke O, friendly, share lots of information and a very quick response. Unfortunately it doesn’t appear that the products offered weren’t anything we could have found ourselves, not really what we were after.”

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Posted 2 years ago

“I’ve dealt with Giacomo the last two times I needed a new mortgage, and the most recent time I also dealt with Andy Holding. Both couldn’t do enough to help. I was particularly stressed (due to other external factors) and sent them many messages asking for updates; they were understanding, reassuring and very helpful. They replied promptly and customer service is an obvious priority for them. I would recommend these guys to anyone who is looking for a new mortgage. They’ll get you the best rates and the best deals as well.”

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Posted 2 years ago

“David has been incredible throughout the whole process of our mortgage renewal. Given the current uncertainty around rates and finances he has made what could have been a really stressful process so easy. He was patient, thorough and really took his time to ensure we have the best product possible. He is personable and trustworthy, keeping us informed at every stage. We will be returning to him in the future and can’t recommend him enough!”

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Posted 2 years ago

“Kieren and Alex are great! Very friendly, reply quickly and are a great asset to the mortgage hut!”

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Posted 2 years ago

“David To is one little diamond! He has worked so hard to get me a mortgage offer. Not a great credit rating but here I am buying my first home. I cannot thank David enough!”

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Posted 2 years ago

“Luke Ollerhead was extremely helpful and understanding in helping us find a suitable lender. To make his job challenging, we were buying a Grade II listed property with single skin construction. In addition, one of us is a US citizen who is here on a BRP. Happily he found us a competitive deal which a lender that accepted our situation within a very short time.”

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Posted 2 years ago

“As first time buyers we were a bit stressed and confused. However, David To has helped us throughout the process finding us the best deal and being supportive all the time. Excellent service, I would definitely recommend David To!”

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Posted 2 years ago

“It’s ok for the standard customers as when there is a customised approach in finding deals the advisers are disinterested or lacking the skill set to find the right deals. For the fee one would expect a better service than their brokers can offer. They absolutely have no clue about professional mortgages despite claiming to know it market it as such.”

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Posted 2 years ago

“Jackie is an absolute star. Nothing it to much trouble. Explains everything well and ensures you understand. Regularly checks for new rates and update's accordingly. Highly recommended. Thank you”

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Posted 2 years ago

“Our mortgage specialist Jacky was really helpful in supporting us to secure the best mortgage that met our needs. Jacky’s communication with us was excellent. It’s the second time we have used the mortgage Hut, once again they have delivered!”

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Posted 2 years ago

“Elliott Murtagh - Kind and extremely helpful throughout the process during a difficult time personally. Repeatedly checking for the best deal in the lead up to re-mortgaging. Would recommend in a heartbeat and will be contacting for future enquiries.”

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Posted 2 years ago

“Very pleased that Mortgage Hut managed to secure a deal for our mortgage extension. We'd previously had a very stressful time (with another broker & lender) and so it would have helped if they had been a bit more attentive after they secured the deal. Otherwise no complaints.”

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Posted 2 years ago

“Not great. We had a rather complicated scenario to find a mortgage for and it's been a long process to eventually find a lender to agree to help us. We were put in touch with Amy who from the beginning seemed disinterested in helping us, maybe it was because our situation was too complicated for her, which I understand, but I feel the no contact after we gave up 1 hour of our time to answer all her questions was unprofessional. We may use Mortgage Hut again in the future but would request to have another broker. We have since found a mortgage outside of Mortgage Hut.”

Helpful Report

Posted 2 years ago

“I was very sceptical when calling the mortgage hut as I had previously been turned down by lenders in the past. However, I thought what have I got to loose? On initial call in July 23 an appointment was booked and I had a call from Steve who took a copy of my credit report and talked me through what will happen next. He explained, in detail the full process and cost. In a matter of a week Steve called and said he had me a mortgage in principal. I looked for a home and put an offer in. On calling the company to confirm I was ready to apply I found out Steve had left the company and was handed over to Luke. Luke was brilliant and was up to date on my case showing a good handover was given. Luke proceeded with the application and in a devastating blow I was declined. Luke phoned to give me the news but explained he had another option and to try applying for this new lender. Again I was sceptical, however, gave it one last try. I got it! Luke was brilliant and took me through the whole process and secured the mortgage. There was a lot of paperwork and evidence required which would have scrambled my mind. Luke just told me what I needed and when for. He took care of everything. Once the mortgage was approved and solicitors where doing their process Luke was always on the end of the phone with an army of experts and after care team. Luke watch this process from start to finish having his team update me at every corner. I moved in yesterday. I have a mortgage property, something I never thought would happen. If you are finding getting a mortgage difficult, I suggest giving the mortgage hut a try. Friendly, professional, and exceptionally good customer service and support. This company will go above and beyond to help you.”

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Posted 2 years ago

“We have used Jacky Lambert to help us with our last two mortgages. Very happy with the service and support Jacky has provided both times. Jacky explains the different options very well and chased things on our behalf with the providers. More than happy to use Jacky and Mortgage Hut again in the future.”

Helpful Report

Posted 2 years ago

The Mortgage Hut is rated 4.9 based on 1,721 reviews