Login
Start Free Trial Are you a business?? Click Here
Are you a business?
Terms & Conditions
User Privacy Policy
Business User Privacy Policy
Data Protection
Data Request

The Shade Reviews

4.5 Rating 1,640 Reviews
87 %
of reviewers recommend The Shade
Company Reviews Metrics Info
4.5
Based on 1,640 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Read The Shade Reviews

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 30th March 2024
Virginia T
The Shade 5 star review on 30th March 2024
Virginia T
The Shade 5 star review on 10th March 2024
Allison C
The Shade 5 star review on 3rd March 2024
Sarah T
The Shade 5 star review on 2nd March 2024
Audrey G
The Shade 5 star review on 22nd February 2024
Andrea M
The Shade 4 star review on 21st February 2024
Micaela D
423
Anonymous
Anonymous  // 01/01/2019
5
Neeti G
Neeti G
Verified Buyer
“I loved the color and it complemented my skin tone really well. I am very happy with the quality of the kit and the inclusions . Totally nourished hair in the end. Love it”
The Shade 5 star review on 23rd December 2020
Helpful Report
5
Katrina C
Katrina C
Verified Buyer
“The best thing I have bought this year - I love that colour and the condition my hair now has - the colour just pops next to what was a dull brown - done by a hairdresser that cost$$$$$ , can’t wait to continue getting my order 👩🏻‍🦰”
The Shade 5 star review on 20th December 2020
Helpful Report
5
Lana M
Lana M
Verified Buyer
“Excellent product. I have been using this all year and found it to be more gentle and a lot longer lasting than other home kits, even most salon colours too. Dont think Ill pay a hairdresser to color my hair again. Easy service and good reminder to freshen up. Love that its so easy to swap colours or change shipment dates.”
The Shade 5 star review on 17th December 2020
Helpful Report
5
Mikaela H
Mikaela H
Verified Buyer
“Definitely better quality than the stuff you buy at the chemist and the accessories help get really good coverage. I’m getting lots of compliments and the colour is just what I’ve been longing for.”
The Shade 5 star review on 14th December 2020
Helpful Report
5
Yvonne H
Yvonne H
Verified Buyer
“Love it! Great colour, great natural products and great service! My hair has never looked so good.”
The Shade 5 star review on 9th December 2020
Helpful Report
5
Mei Y
Mei Y
Verified Buyer
“I finally found the right hair color supply without any bad smell and chemical! Will definitely keep using it and recommend to my friends.”
The Shade 5 star review on 8th December 2020
Helpful Report
5
Laura C
Laura C
Verified Buyer
“Highly recommend trying the shade. The quality is great, it makes my hair shiny and the conditioner is amazing. I actually prefer my hair now than when I had it dyed at the salon. Customer service is fab. I have changed my order a few times and they are always so quick to respond. The colour consults are very helpful too. One thing I will say is to take the advice that the shade give to try one shade lighter than you are aiming for as I feel like the results come out slightly darker than expected”
The Shade 5 star review on 1st December 2020
Helpful Report
5
Shilpa J
Shilpa J
Verified Buyer
“The intelligent and thoughtful packing of colour accessories is the best part of getting this kit - apart from the brilliant colour shine. Thank you shades for the compact ‘all in one box’ colour delivery for great home experience.”
The Shade 5 star review on 24th November 2020 The Shade 5 star review on 24th November 2020 The Shade 5 star review on 24th November 2020
Helpful Report
5
Laila D
Laila D
Verified Buyer
“I absolutely adore The Shade. The cute packaging and all it’s useful contents. So thoughtful! I bleached my hair first, following your advice and I liked it apart from the grey/whites!! So I got advice and changed the original colour. I love the smell and how soft my hair is for days after! Thank you Shade💜🌸💜”
The Shade 5 star review on 23rd November 2020
Helpful Report
5
Mark J
Mark J
Verified Buyer
“The Shade is a very professional company to deal with. From the moment that I placed an order for the trial, I was thoroughly impressed with every aspect of dealing with them: the website design, ease of use, colour selection tools and ordering. The delivery arrived in surprisingly short time. The product is rich and easy to apply, with very clear and straight forward instructions.”
The Shade 5 star review on 22nd November 2020
Helpful Report
5
Caitlin W
Caitlin W
Verified Buyer
“I got the dark brown hair colour and was very happy with this colour . This is a picture a couple of weeks later after about or 4 washes and the colour is still strong . Will buy again as it’s so convenient and inexpensive .”
The Shade 5 star review on 18th November 2020
Helpful Report
5
Samantha H
Samantha H
Verified Buyer
“Love the convenience of dying my hair from home in my time, when it suits me. Excellent product and well priced. My hair feels so healthy and shiny. Highly recommend ⭐️ ⭐️ ⭐️ ⭐️ ⭐️”
The Shade 5 star review on 13th November 2020 The Shade 5 star review on 13th November 2020
Helpful Report
5
Belinda S
Belinda S
Verified Buyer
“I enjoy the ease of delivery, the price and I'm really happy that the colour hasn't effected my curls nor dried my hair out.”
The Shade 5 star review on 11th November 2020
Helpful Report
5
Meleesa K
Meleesa K
Verified Buyer
“Kit was easy to use and there was not horrible smells to deal with. I will add that I used my own gloves as I have a personal preference for a more fitted feel. Overall super satisfied and have already received compliments and recommended to others :)”
The Shade 5 star review on 8th November 2020
Helpful Report
5
Barbara B
Barbara B
Verified Buyer
“I am so happy that I can have my hair beautifully coloured without harmful chemicals. As well as that, it's really easy to use. Thank you.”
The Shade 5 star review on 27th October 2020
Helpful Report
5
Tanya H
Tanya H
Verified Buyer
“I am so happy to have come across this company. I have been using your product now for a few months and love it. The color is vibrant. It’s lasts well and covers greys very well. I will never use box dyes again! The subscription service is great as I don’t have to worry about ordering it but also know I can change it at anytime.”
The Shade 5 star review on 26th October 2020
Helpful Report
5
Julie
Julie
Verified Reviewer
“This was my first time using The Shade which was recommended by a friend.I have regularly coloured ash blonde hair, but with Melbourne's lockdown was looking to colour my hair myself with the help of my gorgeous daughter ! The kit arrived quickly and included everything you could possibly need.....except the hairdresser :) My natural colour is nearly platinum white all over , I know this as I lost all my hair 3 years ago to cancer treatment and it came back white as snow! I also have red head genes so sometimes my colours have thrown to red! I was really pleased with my online colour consultation, lovely friendly emails, but went a shade darker than advised , to Dark Ash Blonde . I chose this colour as my hair tends to lighten up quickly . I have long hair and found the the sachets supplied were enough to cover it. The dye has almost no smell , doesn't sting and the shampoo and conditioner supplied leave your hair feeling great! Very , very pleased with the outcome !”
The Shade 5 star review on 23rd October 2020 The Shade 5 star review on 23rd October 2020
Helpful Report
4
Billie P
Billie P
Verified Buyer
“Have loved my experience with The Shade. I use the Light Ash Brown shade and seems to be the most natural colour I’ve been able to find in a long time - it’s still a little darker than my natural colour (my goal) but the lighter shades looks too light - it would be good to have something in between? The colour doesn’t start to fade until about 3-4 weeks and covers my grey well until this time. My hair still seems to be in good condition so definitely feels salon worthy.”
The Shade 4 star review on 22nd October 2020
Helpful Report
5
Rebecca G
Rebecca G
Verified Buyer
“Quick postage, great kit. Easy to use and rich colour. Very happy!”
The Shade 5 star review on 20th October 2020
Helpful Report
5
Carolan G
Carolan G
Verified Buyer
“Love the colour i chose Covers greys well. I like the look of it. And the endless shine after each wash. Not at all like colour in a box from a chemist.”
The Shade 5 star review on 19th October 2020
Helpful Report
5
Allison D
Allison D
Verified Buyer
“The greys were starting to invade, so I decided it was time for a change. I love my natural hair colour but I thought I would take the opportunity to go darker and I love it. My hair is so shiny and looks so healthy and I am so happy with the results!”
The Shade 5 star review on 18th October 2020
Helpful Report
4
Sarah W
Sarah W
Verified Buyer
“It was a great way to home colour, mess free and easy! Covered the greys and was a great colour match for my existing shade :)”
The Shade 4 star review on 7th October 2020 The Shade 4 star review on 7th October 2020
Helpful Report
5
Megan G
Megan G
Verified Buyer
“I was a bit nervous when I received my order as I haven't coloured my own hair in a very long time, but being in Melbourne and not having had a colour for 7 months I was wanting something that was good quality. Came across The Shade and thought I'd give it a go. Was great making use of the free trial (only had to pay postage). Everything turned up nice presented and I love that they provide you with all the equipment you need. All instructions were very straight forward and simple to follow. I got my husband to help me apply the colour and he did a fantastic job at it. Super happy with the colour, with was Deep Mahogany Brown. It's a lovely colour and would be happy to purchase again.”
The Shade 5 star review on 7th October 2020
Helpful Report
5
Sheryl M
Sheryl M
Verified Buyer
“I have had my hair dyed at the hairdressers for many years as I had more grey than I wanted and felt DIY colour just didn’t provide the cover I needed. Covid 19 meant I had to resort to DIY colour! A chance chat with a friend about my hair lead me to The Shade. Wow! I was impressed, great coverage and longevity. Love the colour! Have had many positive comments. Thank you The Shade I love your product!”
The Shade 5 star review on 4th October 2020
Helpful Report
5
Amanda R
Amanda R
Verified Buyer
“Highly recommend this product! I have already recommended it to several friends. I’m so happy with the results. My greys are covered and my hair feels so healthy. Love the colour! I used shade 5.5 Milano.”
The Shade 5 star review on 2nd October 2020
Helpful Report
5
Samantha N
Samantha N
Verified Buyer
“I have been using The Shade now for 3 colouring treatments, and I am in love! It's easy, convenient, and saves me so much money and time! I can't stop telling everyone how much I love it.”
The Shade 5 star review on 2nd October 2020
Helpful Report
5
Elizabeth C
Elizabeth C
Verified Buyer
“Very pleased with the results, particularly the greys and regrowth.”
The Shade 5 star review on 25th September 2020
Helpful Report
5
Lulu R
Lulu R
Verified Buyer
“Love the vibrant colour and no harmful chemicals is great No irritation when I used the dye Very pleased as well as economical”
The Shade 5 star review on 23rd September 2020
Helpful Report
5
Rebecca S
Rebecca S
Verified Buyer
“I LOVE THE SHADE!! I have had grey hair coming through since I turned 28. It is all at the front around my face so it is so obvious. I have used a variety of home hair colour kits from the supermarkets and chemists and some have worked for maybe 2 weeks and then the grey seems to come back really quickly. Others had not worked at all and after colouring, the grey was still there and didn't even look as though I had coloured my hair at all. The only way around it had been a hairdresser which would cost anything from about $60-$120. So I rarely did that. Now I have tried The Shade there is no going back. My greys are usually resistant but I have found that if I leave it on for an extra 10 mins it works perfectly. As you can see by the photo there is not a grey hair in sight and I dyed my hair a couple of weeks ago and it is still looking great. Thankyou The Shade for saving me money and my sanity :-)”
The Shade 5 star review on 17th September 2020
Helpful Report
5
Rita M
Rita M
Verified Buyer
“I have used this 3 times and think it’s fantastic! I use the grey hair softener and then colour and my results are fantastic so happy no harsh chemical smell beautiful quality and perfect colour”
The Shade 5 star review on 17th September 2020
Helpful Report
The Shade is rated 4.5 based on 1,640 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request