The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.54

4.5 Rating 2,423 Reviews

88 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 2,423 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 13th October 2026

583

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love this product and the only reason I have unsubscribed is because we are moving to Spain on Monday. If you decided to send this amazing product overseas I want to be the first on the list! The colour is beautiful, the product makes my hair feel amazing and I am dreading trying to find something like this. I have purchased some to take with me! I also love the way you are available to ask questions, the best customer service. Nicky”

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“Beautiful colour, saves me thinking, shopping, going to the salon and best of all lots of time, Appreciate the high quality product and colourist support service too!”

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“Best customer service ever!! I had some curly questions and hair challenges and I got lots very helpful information from their colourist, leading to a great colour choice for me that helped me get a great colour. Loved using the salon bit and pieces - helped make it manageable, felt very professional and I love my new colour!!”

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“This is easily the best home colour I have ever used! The grey coverage is better than any other brand I’ve tried and I love the ‘set and forget’ ordering.”

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“I have never dyed my hair before but I am so happy with the results. The Shade made it quite easy and I love the colour! It was all such a seamless process and now I can't stop looking at my new hair colour!”

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“I love receiving my color every few weeks, just in time for when I need to cover my grey sparklers.. not all that easy to apply by myself but luckily my sister (who also has a subscription) and I do each other’s hair. Great work guys!”

The Shade 5 star review on 24th March 2019

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“I’ve just used your product for the first time and very pleased with the result I have thick,course,grey hair and it covered very well. I’ll be interested to see how long colour lasts before fading. Cheers. Trish”

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“I am so happy that I started using "The Shade" I am saving so much money and my hair looks great. You can tell the quality of the product the first time you use it.”

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“I could not be happier with THE SHADE colouring system. the products are beautiful and well thought through - and the results are spot on. I was searching for a quality product to use at home - because salon colours were long, boring, expensive - and irritated my scalp! I will never use anything else- and even recommended them to my hairdresser!”

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“I tried the Shade on the free trial to see if it suited my hair as it was getting so expensive going to a hairdresser. I loved the results and I am now on the 4th delivery of my colour. It’s great and it has saved me hundreds of dollars not going to a hairdresser. I use number 9 light blonde, I get 2 lots because of the length of my hair. Thank you and I will continue to carry in with my subscription, I have recommended to friends.”

The Shade 5 star review on 7th March 2019

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“Love the colour options! It lasts me for a good 8-10 weeks. I would not use store bought colours again!”

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“The Shade is my on personal salon in a bag. I love this product and it's not only saving me cash at the hairdresser but my hair feels great. I have gone from a platinum blonde to chocolate blonde which has tones of gold and red through it. My first time colouring, I missed a section at the back of my hair but I contacted customer service and they sent me another pack promptly. I love my new colour and I am excited that I will receive another colour pack regularly to maintain this colour. I'm getting lots of compliments about my hair colour and it is far less damaging than maintaining the blonde I had not to mention far cheaper! Yay for The Shade and Yay for me!”

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“I used the product for the first time today and am so pleased with the result. My hair is soft and manageable and a beautiful natural colour. The bonus is that it has no unpleasant smell”

The Shade 5 star review on 19th February 2019

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“High quality product”

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“A really nice dye, great results and super easy to use. Two packs was more than enough for my hair which is thick and extra long. Unfortunately I am allergic to this dye aswell (patch test was fine) so I can't continue my subscription but otherwise I would!”

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“If there wasan option for exellent i would choose that. Outstanding services was so pleasant to deal with. To be honest I was a little worried about choosing a shade online. However cour is petfect. Also an addex bonus no awful smell or irritation. Extremely happy Thank you”

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“First time ever that my greys have stayed coloured. Gentle on my sensitive scalp. Lovely colour and shine. Really like using the brush to apply. Really happy with this product.”

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“Amazing quality, great colours.”

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“'The Shade' is a fantastic company... Love the product my hair was so soft and glossy afterwards and the colour is very true to the images shown online... the support is fantastic as well, they are able to help with any hair colour issues. Will be recommending to all my friends and colleagues :-)”

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“This is the best colourant I have ever used without a doubt. Gorgeous result, full grey coverage, my hair is soft and shiny. A wonderful product.”

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The Shade is rated 4.5 based on 2,423 reviews