The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.52

4.5 Rating 1,939 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 1,939 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 11th May 2025

Kate B

The Shade 5 star review on 30th April 2025

Debbie B

The Shade 5 star review on 23rd April 2025

Wiley S

The Shade 5 star review on 20th April 2025

Carmen B

541

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Shade products not only saves me hours at the salon and hundreds of dollars, but I get to play with colours and it takes me only an hour to be fresh again in the roots, or two hours for highlights. The best!”

The Shade 5 star review on 3rd January 2024

Helpful Report

“I really love the colour, it is the perfect shade for me. So easy to apply and last longer than my previous colours. Have just received second order”

Helpful Report

“Love The Shade products! I've been using them for a couple of years now and it gives my hair with a rich colour without leaving it dry and brittle. The kit also provides more than enough shampoo and conditioner, unlike other brands!”

Helpful Report

“Made the mistake of trying to bleach some of my hair and it went all shades of yellow and gold. I toned it with the beige blonde and it covered all of yellow/gold and looks great. It is slightly darker than I wanted but still looks 100% better than it was. Thanks Shade!”

The Shade 5 star review on 26th December 2023

Helpful Report

“I am very happy with The Shade. Love the shampoo and conditioner. I chose the Ash Brown and I am thrilled with the result. So easy! 💓”

Helpful Report

“After many years of using box colour my hair felt a bit like straw and I could never get the right colour. I tried The Shade because I liked the idea of a colourist as well as the price, well that colourist was amazing recommending a duo of Bellaria and Montecristo with a 27 developer it is exactly what I wanted and my hair is so much softer since colouring. It was so easy to apply and everything being delivered to my door on a schedule is amazing, I never have to worry about having the right shade at the right time.”

The Shade 5 star review on 22nd December 2023

Helpful Report

“My first experience with Shade was successful and excellent experience. I was really happy with colour, it was easy to use with kit, covered my greys/all hair really well. It was just as good as salon (better colour than my last) and I did it myself.”

The Shade 5 star review on 20th December 2023

Helpful Report

“Ordered golden copper brown for roots and golden copper blonde for mid length and ends. I am really pleased with the outcome. It was fun to do at home as a little pamper for myself rather than 5 hours at the hairdressers for $300 +. The results are a really lovely vibrant colour. Absolutely must use a treatment after dye though due to it being quite harsh on the hair. After the treatment though it feels just like leaving the salon. Love love love the packaging and kit provided so handy. Will definitely use again.”

The Shade 5 star review on 19th December 2023

Helpful Report

“Love this hair dye! It doesn't make my hair dry and dull like so many others I've tried. No irritation at all, no itchy little bumps on my scalp! The shampoo and conditioner smell wonderful and leave my hair soft and shiny. Absolutely recommend this product!”

Helpful Report

“This product is fantastic, I have been using it since Covid lockdown. I love the fact it is excellent coverage, leaves my hair super shiny and conditioned without the nasty chemicals in .I also have to give customer service 10 out of10 !”

Helpful Report

“I like using The Shade products at home to minimise cost and decide at the last moment to colour hair, without the hassle of getting a hairdresser appointment. I feel more able to keep on top of hair looking good, when I am in control. Furthermore, avoid problems with hairdresser not listening to what you want. I was worried about continual permanent dye going through my entire lengths, also a different colour every time because they just mix it up randomly and don't keep a record. I felt like the hairdressers didn't really care as long as you walk out today looking good. The other thing is I was looking for natural products and concerned about what nasties are being absorbed into the body.”

Helpful Report

“Love my product and love that it's always ready for me to use each month. So convenient.”

Helpful Report

“Very good, easy to use, quick delivery. The colour wasn't exactly what I was looking for but it was good anyway, my hairs shiny and feels healthy still”

Helpful Report

“I purchased this product as they don't contain a lot of the chemicals that other brands do. Made in Italy (sounds nice!) and the range of colours is great. I love that I can customise my colour. Having the colourist on hand to answer questions is so reassuring and handy. I love that I can alter my order at any time! There's nothing to not love about The Shade! My hair feels beautiful after I'm done and lasts for weeks! Thanks for making home colouring so easy!!!!”

Helpful Report

“I was surprised with the results. The product had a pleasant scent and you can tell it is far gentler than any other colorants I have tried, even in comparison to the ones from the salon. Easy to use as all you need is included in the colouring kit. The shampoo and conditioner were devine so gentle and smells great. So happy I gave this a try. Will definitely be switching to this now than going back to expensive salons.”

Helpful Report

“Love, love, love! Beautiful colours and my hair feels very healthy even after doing my own foils.”

Helpful Report

“Due to inflation, colouring my hair has had to go. I found The Shade by accident and I have to say I'm SO impressed! Fast shipping, option to include extra for long, thick hair for a great price (which was enough to cover my thick hair that falls halfway down my back) and a great colour result. I will be setting up a subscription!”

Helpful Report

“Great colour match and fantastic service”

Helpful Report

“I was very impressed with the colour result I had with The Shade colour. I was able to get rid of stubborn greys around my hairline and roots and achieved an even overall colour down to my lengths. I am so happy I have already re-purchased more for my next root touch up. The customer service was prompt, knowledgeable and professional. So glad I chose The Shade for my first time coloring ny own hair.”

The Shade 5 star review on 12th November 2023

Helpful Report

“I got sucked in by all the Facebook ads and I’m so glad I did. My hair looks better now then what it did after I left the salon spending hundreds! I consulted with the colourist (Camilla) first to help me make a decision on what colour might be the most appropriate for what I was after, and after sending them a picture of my hair in natural light, the colour they suggested (Napoli - dark blonde) was spot on! I paid the extra to get extra colour and developer because I have long thick hair (mid way down my back), and I still had plenty left over at the end. My hair felt so soft after putting in the colour - a contrast to my prior experiences at the hair salon! The colour is easy to apply (I watched the “how to” video) and is very affordable. I will certainly be continuing my monthly colouring through the membership.”

The Shade 5 star review on 3rd November 2023

Helpful Report

The Shade is rated 4.5 based on 1,939 reviews