The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.54

4.5 Rating 2,208 Reviews

88 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 2,208 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 4th March 2026

579

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Colour is pretty but not quite what I wanted, so I chatted with someone who sent me a replacement colour free and helped with colour selection. Very happy with the new colour and the advice I was given. I was covering balayage colour and was worried about that, but it blended and balanced beautifully in the end (like she said it would!).”

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“This product is great! Colour is very close to my natural colour, which is what I wanted and hair is shiny. The accessories are handy and I love having a proper home salon with spic and span benchtops too. Very nice!”

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“Looks exactly the same as the salon job I had two months ago. Thick formula, no drips and my hair feels soft and is shiny. Thanks!”

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“Hair is soft and healthy, not dry at all. Appreciate the online ordering and very quick delivery. Lovely colour, no brassiness.”

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“Easy to use. Good colour match. Very cool gadgets and my hair feels fantastic!”

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“I hate going to the hairdressers (sorry hairdressers), but i want nicer products than the colour at the supermarket, so this is perfect for me. You've won me over and I am very happy with my gorgeous colour!”

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“I love it!! I've never had such a great home colouring experience! Thanks for your help with colour choices and great advice along the way. Love my new colour!”

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“So helpful, they answered lots of my questions. Love the look and feel of my hair and look forward to receiving my next Colour Kit!”

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“Perfect coverage of all hair and greys. It is a gorgeous colour and easy to do. The pack was amazing!”

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“Lovely colour, lovely equipment, lovely no-itchiness on my sensitive skin!”

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“Love colouring with all my gear, which keeps me and my hair tidy and manageable. Love my new colour too!”

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“This product is amazing, The color is so lush and my hair is ridiculously soft and shiny. My greys are completely covered. The coloring cape, mat and other accessories just make life so much easier too!! Thanks for such a great product!”

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“Love it!!”

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“Colourist helped me colour correct my way towards my 'hair goal'. Love the feel and finish and cool tools!”

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“They've thought of everything. Can't believe everything I got in the free trial, and really happy with my colour result. I can't use products with PPD but I didnt have a reaction to this so I am a very happy customer!”

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“Love it. Thick not runny. Hubby happy with no fumes and with my new colour.”

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“I have never coloured using professional tools before. This was a step up for me after years of home colouring. Loved using the cape, clips, mat and brush. No harsh smell, no itch, very soft shiny hair and my exact preferred hair colour, so there's no going back for me. Love my new colour and looking forward to my next Colour Kit delivery!”

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“After using your colour my hair is the softest and shiniest it has been in ten years! Got very good advice on colour selection and grey coverage with excellent results. My sister did my colour using all the accessories, which was fun and I am delighted with the colour results!”

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“First colour wasnt the best choice (my choice!) for me, and a very kind lady at The Shade explained the unwanted warmth and better colour choices for me and shipped me free replacement colour to try - and it's perfect! Thank you for helping and I'm sticking with The Shade! Love it!”

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“Never had a home colouring experience like this before! Felt like a real pro using the brush. clips and cape, and I like that I am avoiding ammonia and PPD, and my colour!”

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The Shade is rated 4.5 based on 2,208 reviews