The Somerset Toiletry Co Reviews

Name: The Somerset Toiletry Co
Rating: 4.78

4.8 Rating 1,053 Reviews

95 %

of reviewers recommend The Somerset Toiletry Co

4.8

Based on 1,053 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

The Somerset Toiletry Co 4 star review on 21st September 2023

Diane Hill

The Somerset Toiletry Co 5 star review on 27th July 2023

Marta Majkut

The Somerset Toiletry Co 5 star review on 26th July 2023

Marta Majkut

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent range of ethical products. Prompt delivery, well packaged.”

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Posted 1 year ago

“I was delighted with my purchases. They exceeded my expectations and the packaging was even more beautiful in reality. I have yet to use the products but look forward to it. Unfortunately, the yoga set packaging was torn on arrival so I couldn't give it as a gift as intended. This probably happened in transit as my parcel was detoured and delayed and a bit 'knocked about' when it finally arrived so I blame the courier not The Somerset Toiletry Co. That was the only negative, I will definitely use the company again and recommend it to friends. Thank you.”

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Posted 1 year ago

“The ideal Christmas gift”

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Posted 1 year ago

“lovely delicate perfume. Will buy again.”

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Posted 1 year ago

“Amazing scents and choice of products. 😊”

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Posted 1 year ago

“Quality, ethical products and delivered beautifully wrappedx”

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Posted 1 year ago

“i never recieved the 3 items?”

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Posted 1 year ago

“Welcome, all the products are excellent. I hope in the future to make a body scrub from the same milk cotton collection. Thank you very much”

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Posted 1 year ago

“This shower gel is amazing Smells gorgeous, lathers up well Lasts for ages”

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Posted 1 year ago

“Love the products! Buy Room Diffusers and Body Mist & Home Sprays. (Sadly having just checked the website the sprays do not seem to be available anymore) I have been buying these products for some years because the scents are gorgeous and the price is good value.”

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Posted 1 year ago

“Lovely company to support and their products are great.”

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Posted 1 year ago

“Lovely scented candles and diffusers”

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Posted 1 year ago

“High-quality products, beautifully packaged, and delivered without problems. The Orange Blossom Hand Cream has a lovely scent and is a lovely gift.”

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Posted 1 year ago

“I ordered my item but never received a confirmation. The diffuser never arrived so had to chase them up again. It finally arrived about 1 month after I ordered it. The customer service was however very quick to respond so its definitely more of a logistic problem. The sent yo be honest is OK. I wouldn't buy it again. Packaging is also over the top and not environmentally friendly.”

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Posted 1 year ago

Hi Andrea, I'm so sorry you never received your email confirmation (these sometimes get trapped in spam filters) and I'm also sorry that the replacement item arrived so late. You'll be glad to know that we are in the process of changing our Naturally European Diffuser packaging to Kraft card, so a little kinder to the planet.

Posted 1 year ago

“I bought these for a fun gift and was very impressed with the look of them and the box they arrived in. I don’t know what the shower cocktails are like as yet but I’m sure they’re lovely.”

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Posted 1 year ago

“Bought a load of lovely soap which is now safely stored. Good range and bargains on offer, promptly delivered.”

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Posted 1 year ago

“This company is a recent find for me. They make some really lovely products for giving as gifts and I expect my first purchase won’t be my last!”

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Posted 1 year ago

“Very disappointed with the candle, there was not much scent.”

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Posted 1 year ago

Hi Lorna, Very sorry you were not pleased with your purchase. We appreciate your feedback and will take this into account going forward.

Posted 1 year ago

“bought a few different soaps and they all are lovely, packaging was great and shipping very fast”

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Posted 1 year ago

“Lovely large and fragrant soap”

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Posted 1 year ago

The Somerset Toiletry Co is rated 4.8 based on 1,053 reviews