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The Entertainer Reviews

2.8 Rating 103 Reviews

46 %

of reviewers recommend The Entertainer

Company Reviews

2.8

Based on 103 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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The Entertainer 2 star review on 6th October 2022

The Entertainer 2 star review on 6th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking service! Was told all my order was in stock and available for click and collect. Then a few hours later got an email saying 5 days delivery.I tried calling I tried emailing but got no where. Only response was tripadvisor review. Asked for all my details and still 5 days later heard nothing. Go elsewhere.”

Posted 1 year ago

“Absolutely disgusting customer service. Purchased over £200 worth of toys on a Sunday for my daughters birthday the following weekend, on the day of delivery I received a email saying my order was cancelled and a new order was raised but half the stuff was missing, and delivery would be the following Monday as the items I had ordered was out of stock. To add insult the 10% discount I had on my original order was removed. I called to complain the man I spoke to was useless he couldn't care less he clearly didn't like his job and has had no customer training so I cancelled my whole order. Now waiting for 5 days for my refund and I have no money for my daughters birthday. After I received my cancellation email I looked on the entertainer website to see everything I originally ordered was still for sale. Disgusting company!! Avoid at all costs.”

Posted 1 year ago

“Dont buy from them customers service rude not helpful at all cant refund as systems always down or upgrade yer right ..very vety disappointed i will never buy from them again”

Posted 1 year ago

“Customer service was shocking, staff member tried to argue and was generally very rude. The entertainer is a shop we will not return to and I will spread the word with other mum friends.”

Posted 1 year ago

“Daughter chose a toy which she had been asking for a few weeks which was part of a display in Bromley where they encouraged children to play with them. Quality isn't good. First toy we took home stopped working, I went back to Bluewater and swapped as it was tested and the toy confirmed not working. Brought replacement home and it didn't work at all. When I returned replacement they tested and got working. I explained I wanted to return as clearly temperamental and wasn't cheap. Was told they won't allow me to exchange for another toy. Staff were rude and were laughing amongst themselves at me when I was trying to explain to them the situation with the toy. I felt completely judged and the tone of their conversation was implying I was just trying it. Bluewater needs to work on their customer service, and review the quality of toys they are selling and promoting at the front of the stores!”

Posted 2 years ago

“Absolutely shocking customer service! Parcel arrived late in December missing there delivery deadline. Taken until February to receive a refund which isn’t even a full refund! DO NOT BUY FROM THE ENTERTAINER”

Posted 2 years ago

“Awful customer service. Order was supposed to be delivered 22nd. Spent all morning on the phone, requested a call back at 9am. Used the chat service which cut off as an assistant joined the chat after queuing from 32 people. Never got the call back so rang again and was on the phone for an hour and 2 minutes before connected to the lovely Alicia, I say that loosely. She told me to wait for my parcel or cancel it and wait 6 weeks for my money back. Requested a call back from a manager which will take another 48hrs apparently. Shocking shitshow of a company”

Posted 2 years ago

“I've placed an order with them that they have taken money from my account for yet they haven't even processed my order, being completely ignored by customer service as won't reply to my emails, chat messages and can't get through on customer service phone line, it was also ment to have been delivered and it's still in progress according to there tracking.”

Posted 2 years ago

“They've gone down the toilet. I've been purchasing entertainer for 6 years but this year they have made changes that have completely wrecked it. They made me buy the UAE bundle (all inclusive) for almost 700 aed!!! I purchased it in October 2021 and unlike previous years your membership starts 12 months from date of purchase. So I've purchased in 2021. My membership starts in 2021 but all my offers not valid until 2022. Does that even make sense??!!! I've literally purchased an app for almost 700 aed that literally does absolutely nothing. What's worse is their customer service. Literally of no use or help. Just send generic replies and provide no solution. I contacted them on numerous occasions for 3 days and I was told someone from their technical team would contact me. Nothing! No one has contacted me. I just want my money back. My advice to all of you. Don't spend a penny buying the app. You won't be able to use a single offer for atleasf 2 months!!! But your membership will start now!!!”

Posted 2 years ago

“Absolutely dreadful experience. Wanted an iden versio chase, 1/6 chance of chase. Ordered 6, got 6 commons no chase. Other customers got multiple chases in one order and now putting a £10 item on ebay for £60+, 1 parcel got lost, £12 lost in postage. Will never order from them again”

Posted 2 years ago

“Little Tykes car never turned up for my Grandsons 4th birthday, then was lied to, two different stories from them, avoid like the plague”

Posted 2 years ago

“Service is degradation, no credibility Very bad customer service I will never recommend to buy it.”

Posted 3 years ago

“Good evening, today I received the toy that I waited for several days, but I'm sorry to say this, but it is a complete scam, the product that you offer and the photos that you put on the web is not what you send.”

Posted 3 years ago

“Terrible Customer Service I have bought a toy for my daughter's birthday. It was supposed to be arrived one day before her birthday. I have contacted them twice via chat as the tracking number they have provided is not working. They said they'd contact warehouse and courier but no reply after a week. Second time they have ended chat session without any resolution, without answering my question. The item is already overdue and I have no idea when I'll receive it.”

Posted 3 years ago

“The Wrost deal you can get the support is very unprofessional After purchasing for 100$ nothing works after 2 weeks The only solution proposed is to delete and reinstall the app A case for fraud is open with my bank service”

Posted 3 years ago

“Encountered an extremely rude and unprofessional staff member at the Luton branch. I suggest Ms. McChesney find a new job where she doesn't have to deal with people because she isn't cut out for it with how rude and shrill she is.”

Posted 3 years ago

“Went to the entertainer toy shop in Lancaster because they had a sale on , and was in the week previous and seen some items for Xmas , only when I went back the sale price was actually £5 dearer on 2 items then the week previous when their was apparently no sale on , when I confronted the manager of the Lancaster entertainer about this she was completely rude told me it was marketing and waffed a pen in my face I ended up leaving the items and spending my £166 on toys in Argos ( and guess what I got the same toys for the original price so I thank her for her rudeness because she actually saved me some pennies ,and my sister too who also put all her toys down I will never shop their again and if your manager had of been a little bit more honest and nice rather than defensive telling me their the best toy shop for pricing ( when I explained that that’s not what I’m asking I’m just asking how they can be in sale when the week before they was £5 less money and not on sale ) if she had not been so defensive and rude I would of just bought them from their to save myself some time . And then she also made other staff members feel uncomfortable and before I had chance to say oh I’ll just have them she Grabbed them from out my hands and put them behind the counter , when I walked out 2 people that were in their said what a rude woman and to think theirs people out of jobs because of lockdown , it really was a disgrace the way I was treated in their think you need to train your manager better and I’m not saying staff because Ishopped their on lots of occasions and the staff are always fine it’s the people you have in authority that have the issues hope in future you can resolve this so it does not happen to anyone else no wonder people buy online I will personally never go their again because of her I would just like to say I am 30 years old and have never wrote a bad review on anyone page so I hope you can see how badly this lady treated me to take the time out to Wright this”

Posted 3 years ago

“The worst company and customer service you can imagine. Paid £200 for my sons birthday gift and the item never delivered I contacted the customer service in numerous times and they are being ignorant. I had to log a dispute with my bank to get my money back”

Posted 3 years ago

“We bought our sons present on Black Friday allowing plenty of time for delivery before xmas. Unfortunately The Entertainer failed to deliver his gift (a build your own playhouse). Firstly they refused to accept it hadn't been delivered and eventually said it was at a business address (well, who knows where as we dont have one), then second attempt has been misplaced by yodel. Their customer service is poor refusing to accept any responsibility. We have had to buy a different present for xmas right at the last minute from a more reliable toy shop, costing us more than we had wanted to pay but had no choice as our 3 year old would've been very upset that santa forgot him. We will never use The Entertainer again and will be advising others to avoid too. Awful- stay clear.”

Posted 4 years ago

“So , i went in a purchased £235 worth of l.o.l surprise dolls including a £80 lol campervan , plus remote drone , helecopter etc . I cheekily asked if i could have the batteries thrown in - NO was the stern reply , oh well i can get them cheaper elsewhere anyway , so i left , i took my items back to the car and remembered i forgot some children so i dashed back up to the Entertainer and got another £40 worth of toys , so i asked if i can have the carrier bag for free as i just spent over £350 with them - NO was the stern reply (and no you do not have to charge for bags) . HA -YOU JUST LOST A CUSTOMER”

Posted 4 years ago

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The Entertainer is rated 2.8 based on 103 reviews