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The Entertainer Reviews

2.8 Rating 103 Reviews

46 %

of reviewers recommend The Entertainer

Company Reviews

2.8

Based on 103 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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The Entertainer 2 star review on 6th October 2022

The Entertainer 2 star review on 6th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This store is amazing as I had said before but yesterday I went on to the sale and saw the amazing price I was extremely excited in till I started to add things to my cart and the site crashed and I left and went back the next day and there was nothing left”

Posted 4 years ago

“Good advice and friendly staff”

Posted 5 years ago

“Had a problem with item booked on line spoke to Nial at truro shop ,he sorted it out with them ,polite and efficient.”

Posted 5 years ago

“Good choice with lots of cool toys.”

Posted 6 years ago

“They have a good range of toys, laid out quite well. The staff are always friendly and helpful. I can get things that I can't find elsewhere.”

Posted 6 years ago

“The staff are helpful, patient and the products are great value for money. If they don't have it they will find it for you even if it means you spend your money with the competition”

Posted 6 years ago

“Ordered the swigglefish Mr ray for my son when it came I was surprised on how big it was and was on sale for £5 delivery was super fast and kept me updated on the status of my parcel too would definitely recommend”

Posted 6 years ago

“Placed an order on 1st December. Got confirmation on 3rd of dispatch. Got cancellation on 5th. Got a refund for 1 item on 6th after I had sourced the items elsewhere. They Got a confirmation from courier and online that order was comming, turns out the email that stated order was cancelled should only say one item was. I astablished this after a 25 minute wait gor customer service, although their wait time at the beginning of the call said 9 minutes. Spoke to a lovely chap named Ryan who was very honest and explained it was their email mistake, he cancelled my order and gave a full refund. If you know you have an email issue sort it, also had to laugh as email confirming refund said we are sorry courier has lost your parcel.”

Posted 1 year ago

“I have no words to describe my dissatisfaction with this 2022 entertainer. You added only fine dining restaurants. you canceled all the bars and restaurants that were there all these years, not to mention the offer for my birthday😑 sent me an email that I have free mani pedi, drinks for my birthday, and when I open the app there are 10 restaurants and out of 10 restaurants, only three have an offer for my birthday. really wasted money for this app from next year we won't even use entertainer again. and that's what you get for 700aed pure disappointment”

The Entertainer 2 star review on 6th October 2022

The Entertainer 2 star review on 6th October 2022

Posted 1 year ago

“We purchased a Tumble Rocket game for our grand daughter. She hadn’t played the game till we visited her. This game is a budget version of Kerplunk, my advice is buy the original don’t waste your money on this copy. Tumble Rocket, has so many faults, too many sticks which do line with corresponding holes. Not enough holes for straws and when you pour in the marbles they fall straight through. Don’t buy this game.”

Posted 4 years ago

“Wanted to do click and collect for an item but couldn't so rang the shop and asked about the item and was told that they had some in stock. So I asked the person if they could keep it behind the till that I will collect it in 30min was told that they can't do it just in case someone does click and collect. So I told him that I wanted to do it and wasn't able to and was still refused. Went there got my item. The toy is great but the service isn't”

Posted 6 years ago

“Bought a toy for our granddaughter and within an hour it wasn’t working properly, the manager asked if I had replaced the batteries?? He did replace them and the toy still wasn’t working properly, Elmo phone, to teach numbers, but you can’t hear it. He said there was nothing wrong with it and wouldn’t replace it or give me a voucher for something else. We often go to the shop after swimming will not be going there again but at the end of all this our granddaughter has been let down, poor show.”

Posted 2 months ago

“I was walking to The Entertainer shop in Romford, next to Tk Max, on 15 March 2024 and there was 2 members of staff. I was looking for a dinosaur toy for the son of my friend, I asked a young lady, a brunette, if there were some dinosaur toys looking at me she responded back brutally we don’t have any dinosaur toys. I said ok and walked away I saw on the shelves Jurassic World Dinosaur toys, and get back to her to mention to her there were some dinosaur toys and she should show them to me, but again she was very aggressive and responded brutally, like disturbing her time, this is Jurassic World it's not dinosaurs!!! As a staff, if a Customer gets inside she needs to give help to find toys, puzzles or anything else. She forgot where she on the place of work, and responded to me back brutally and very aggressively way, instead of showing and proposing a diversity of dinosaur toys to make a little boy. I just left and went to a different shop to spend my money, if your shop is not interested in keeping the customer, I will never be back again.”

Posted 2 months ago

“I WILL NEVER SHOP WITH THE ENTERTAINER AGAIN. Was supposed to get a refund from a purchase made on 2nd but so far have still not recieved it. Their so called customer service is for online customers only which is disgusting... customer service should be for all customers.”

Posted 5 months ago

“It was not a bad product just a bad store experience. I visited your Preston store on the 13th December, many to look for gifts for my grandaughter. On walking into the store I was unable to pick up a basket as empty boxes had been abandoned on them. I walked passed the till point and was not greeted at all by the female member of staff leaning on counter messing with an electronic device. On continuing my walk around the store I was confronted with a shopping trolley of abandoned stock and more boxes on the floor. I continued my walk around around the store passing the only other member of visible staff and again no greeting. I believed The Entertainer had higher standards than the total mess I experienced, well it did when I worked for them. There was no Christmas spirit or atmosphere most disappointing, I believe standards are slipping and the whole ethos of the ultimate toy shop has been lost, well certainly in Preston. Such a shame.”

Posted 5 months ago

“Payment doesn't work on website...I've wasted days trying to order something. I've had to go somewhere now.”

Posted 7 months ago

“Paid for the app it does not work and try and contact the entertainer. No one gets back to you lots of reference numbers etc but no email replies to sort the problem out sad”

Posted 8 months ago

“Shocking company, tried to place an order but the website kept saying "order not placed" - tried 2 payment cards and kept getting the same response. Paid with paypal in the end. The "order not placed" orders actually went through and i was billed 4 times. Chased the refund, and only a partial refund was given. Chased again and said it would be processed by the end of the day. Chased them again today and apparently it's now going to be another 2-4 days. I won't hold my breath on this and will end up chasing these again at the end of next week Shocking service!”

Posted 1 year ago

“Took the money for the order and no email for confirmation, no text nothing I received, try to contact them and no one answer, and if they answering they hung up on you, disgusting if you don't want lose money don't buy from entertainer, there is much better place with nice coster service.”

Posted 1 year ago

“Ordered birthday gift for my goddaughter on 23rd November for her birthday on 6th December. It didn't arrive. It sat in Evri's delivery office for 11 days. I complained to The Entertainer. First via Whatsapp (it WAS listed on their contact page or I wouldn't have been able to message them). Then via Twitter. Was told I had to wait 3 days for them to send a message to Evri, and to contact them again if nobody bothers to contact me within that time. It is for me to accept that Evri are unable to provide an acceptable service 4 weeks before Christmas. God forbid someone at The Entertainer would make a phone call and escalate issues. The Entertainer does not choose it's delivery partners based on their performance - the statistics are out there. The Entertainer wants your money and doesn't really care what happens after that. The Entertainer says the Evri issues are out of their hands. Which is a lie. They have chosen a delivery partner with an appalling record and chose to go into business with them. I will always boycott them. Amazon is, for all its faults, cheaper and quicker. Apparently they attempted a delivery while I was at work today (no warning it was coming so couldn't arrange for someone to be in). I'm waiting to hear about compensation for not being able to give my goddaughter a birthday present. To be fair, they couldn't care less about their customers so I won't hold my breath.”

Posted 1 year ago

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The Entertainer is rated 2.8 based on 103 reviews