Thompson Cigar Reviews

Name: Thompson Cigar
Rating: 1.32

1.3 Rating 266 Reviews

6 %

of reviewers recommend Thompson Cigar

Company Reviews

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Metrics

1.3

Based on 266 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have nothing good to say about Thompson Cigar. Since they were taken over by STG, there service and Philippine customer service are absolutely atrocious. I placed an online order for a Humidor on August 8th, that has yet to be received. Tuesday, August 10th I received an email stating that to process and ship this humidor, I needed to send them age verification for myself and the recipient. For several hours I tried faxing these verifications but they would not go through so I decided to email them instead. Thompson verification acknowledged receipt of them. Unfortunately Thompson notified me that they shipped the humidor to my billing address and not the party that it was purchased for. I immediately notified them that the shipping address was wrong hoping that they would resolve it but all of my emails and phone calls proved to be a huge waste of time and effort. I requested to speak with a supervisor multiple times and I was told they will get back to me, but no one has. Over a week later and I still do not have the humidor so I decided to use a different company. Little did I know that Pipes and Cigars was an affiliate company of Thompson Cigar, and so the order that I placed on Friday and was promised that it would be expedited as a way of making up the horrible and horrendous ordeal I endured with Thompson, unfortunately my order as of Tuesday, 08/24/2021, still has not been shipped. I will never use either company again because I feel that they are not reputable, honest or trustworthy. They lack courtesy, professionalism and respect for there customers. They are absolutely awful and I’m sorry that I ever dealt with them. I am also not happy with sending my private, privileged and confidential information to complete strangers that I honestly don’t know how or what they will do with this information and how they will discard it. I also do not see the need to provide this information simply to purchase an empty humidor. I feel that there business practices are offensive and disgraceful”