Thompson Cigar Reviews

Name: Thompson Cigar
Rating: 1.37

1.4 Rating 294 Reviews

7 %

of reviewers recommend Thompson Cigar

Company Reviews

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Metrics

1.4

Based on 294 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Thompson Cigar 1 star review on 6th July 2024

Ernest Worthman

Thompson Cigar 1 star review on 4th September 2022

F. Rahal

Thompson Cigar 1 star review on 24th June 2022

Thompson Cigar 1 star review on 23rd May 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These guys are idiots. I've been using them for years, and recently I've been placing orders paying for 2 day and even next day shipping. Only to find that 2 days later, they aren't even shipped yet. Their customer service is outsourced to Philippines, and they are trying to be overly nice and polite without even addressing the problem. I've wasted countless hours on the phone with these guys over the past 2 weeks and haven't even been able to receive a single order. Their competition at jrcigars.com and famous-smoke.com and cigarpage and cigars direct ship orders IMMEDIATELY without any of the stupid issues that Thompson seems to be facing. This company is disappointing, and I highly recommend you take your business to any other cigar website or any of the ones I've listed, so you can assure that when you place an order it's going to be shipped and you'll receive it on time. Thanks for wasting my time and money Thompson, you've lost a customer and you have someone who will talk negatively about you when given the opportunity to suggest cigar websites to others.”

Helpful Report

Posted 10 months ago

“I have never had any problems with my orders and am very satisfied with them Debra”

Helpful Report

Posted 10 months ago

“Oder $170 Fuente box Saturday . Changed my mind .Repeatedly tried to cancel from Saturday through Sunday through emails and direct messages! Got ahold of person Monday 8:45 am to be informed I should have called before 3 pm over the weekend and that the order was already on its way! Had no idea about calling before 3 pm and no message or info on website. Now I’ve got to drive 30 to 40 minutes each way to take to UPS! Nice little system they’ve got!!!”

Helpful Report

Posted 10 months ago

“If I could give them zero stars I would. These scamming scumbags put you in a club if you buy something from them and then charge you $14.95/month for absolutely nothing in return. I will NEVER EVER in a million years buy another single item from these bastards. I don’t care if they’re selling Liga Privada’s for $1. Soaked me for $150. Nothing would make me happier than to see them fail miserably. Bankruptcy.”

Helpful Report

Posted 10 months ago

“I’ve had the worst online shopping experience with Thompson Cigars! I called four separate times trying get an update on my order. They finally shipped the order out nine days after it placed. However they were to ship it overnight and did not do so. Plus, I was told they would include a lighter and cigar cutter but when I called again I was told they don’t provide those free of charge regardless of the inconvenience they’ve caused the customer. I would never place another order with Thompson cigar company. They don’t care about the customer or the inconveniences they’ve caused.”

Helpful Report

Posted 11 months ago

“THESE PEOPLE ARE SCAMMERS THAT LOCK YOU INTO A CLUB WITHOUT YOU KNOWING BY GIVING YOU SOMETHING FOR FREE IF YOU ACCEPT YOU ARE SCREWED! Ordered on July 2nd paid for 3 day still don't have 7/16/24. They are terrible less than one star and you have to deal with people in Manila who don't speak english you can understand!”

Helpful Report

Posted 11 months ago

“These guys are a joke. I have purchased from them over the years because they were the only cheap game in town. Fortunately, there are now a few much more reputable internet cigar sellers. From the beginning, their product was unpredictable. have gotten some that were too wet, too dry or just poorly make. this last time i ordered two packs of on rafrael fumas for $90. They arrived too moist. tried for a while to dry them out but no luck. Then realized i missed the 30 day return window. So, might as welll have spent the money on a prostitute! these should never have gotten out the door. In their greed they lost a customer forever. I will NEVER buy from them again. My bad for thinking they had gotten better. Heed the bad reviews and go with Cigars international or Holts. way better quality.”

Helpful Report

Posted 1 year ago

“Horrible customer service. Waited three weeks to find out my cigars were backorder. Only offered the bare minimum of replacement... Save yourself the headache and shop elsewhere”

Helpful Report

Posted 1 year ago

“These freaks randomly sent a box of cigars to my house, unsolicited. I mean... they wrote my name and address on the box and everything, so I know it wasn't just mis-delivered. WTF is up with that? Nobody in my house smokes, nor ever has. I get enough junk mail in my mailbox. Do I really need to defend myself against special delivery junk mail now? Who DOES that? Seriously, WTF people?”

Helpful Report

Posted 1 year ago

“If I could give half or no star, I would. Ordered over a month ago and they have not shipped or even processed the order. However, they have already charged my card..... TWICE!!! For the same order. I have called my credit card company to dispute the charges... STAY AWAY FROM THESE SCAM ARTISTS”

Helpful Report

Posted 1 year ago

“I placed an order that was a gift when I received I sent it immediately to PR without checking it wasn't my first time using this company when they opened the box were the wrong items. They sent me 3 products double so I called and complained and all the different options that I was offered benefit the company not the consumer so I lost $240.00. Really poor customer service and the guy was talking to me like I was trying to still the cigars.”

Helpful Report

Posted 1 year ago

“shipping was slow and they were to send it out again on next day delivery and never showed, told would be next day, never showed. cancelled my order after almost 30 days of waiting. i dont think they sent out either order but charged mycredit card like they did. dont buy from them”

Helpful Report

Posted 1 year ago

“Good cigars but the scam 14.95 charge per month just lost them another custome”

Helpful Report

Posted 1 year ago

“Somehow, I am being charged for a Puroperks membership, $14.95/mo the last 6 months. I never signed up for it. Multiple emails to stop and refund. No response.”

Helpful Report

Posted 1 year ago

“Bad experience. Ordered cigars and they do not do refunds so they will keep my money for 4 months b4 availability of the cigar or refund ? Idk Buy elsewhere don't trust these people Overseas they'll promis you everything but no delivery. Be aware of no refunds and 4 months of keeping your money. Do not buy from them. Please look what they did to me with this. No cigar no money. I'm out almost a 100 dollars. Do not trust and believe anything they say.”

Helpful Report

Posted 1 year ago

“Cigars are good. However shipping is terrible, slow, do not arrive as presented. They do not honor price/sales coupon.”

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Posted 1 year ago

“The worst cigar company out ever since they changed ownership. I ordered some cigars, come to find out they were on back order. I canceled the order, and I’m going on my fourth week waiting for my refund check. I have filed a complaint with the Attorney General’s of Colorado about their policy. I have quit doing business with them as well.”

Helpful Report

Posted 1 year ago

“I too, have found they have charged me $14.95 for 5 months. I did not authorize this charge. Looks like they have a scam going. Talk to someone with a heavy accent for a long while. Says he will issue credit. i’ll see.Looks like they lost a good customer.”

Helpful Report

Posted 1 year ago

“This company has been charging my card for 14.95 dollars every month for 8 months from an original purchase in May of 2023. DO NOT DO BUSINESS WITH THESE THIEVES!”

Helpful Report

Posted 1 year ago

“Haven't ordered anything from them in a long time. Was checking my bank account after Christmas shopping. Found a charge on my account of $15.85. Checked further and found charges back to 4-26-23 all for the same amount but have not received anything from them.”

Helpful Report

Posted 1 year ago

Thompson Cigar is rated 1.4 based on 294 reviews