Thompson Cigar Reviews

Name: Thompson Cigar
Rating: 1.32

1.3 Rating 274 Reviews

6 %

of reviewers recommend Thompson Cigar

Company Reviews

Questions

Metrics

1.3

Based on 274 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Thompson Cigar made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Thompson Cigar 1 star review on 6th July 2024

Ernest Worthman

Thompson Cigar 1 star review on 4th September 2022

F. Rahal

Thompson Cigar 1 star review on 24th June 2022

Thompson Cigar 1 star review on 23rd May 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered from Thompson Cigar at 5:00 AM on 8/25/2022. Paid for and confirmed overnight delivery. During the day received no confirmation from Thompson Cigar. Received a confirmation e-mail this morning notifying me that my order had not been labeled until 11:44 last evening. Then received a notification from UPS that my order will be here Monday 8/29/2022. That is not overnight shipping. Then trying to their customer service is nightmare number two. Agent, based in Latin America, takes no responsibility for the issue. She does authorize a refund of the amount I paid for overnight shipping but has yet to send the requested e-mail confirmation. Thompson Cigar's customer service is hideous and this will be the last time I order from them. Tell your friends and acquaintances not to order from this company.”

Helpful Report

Posted 2 years ago

“This is a horrible company. I ordered a sampler that comes with a torch lighter. The lighter stopped working within the first week. I called the company. I was on hold for literally 2 hours and 10 minutes one time and many other times for over an hour before I had to hang up. Instead of telling me where I am in the queue, they played this terrible music and left me to wonder. After trying for days, at different times and getting the same results, I finally got through to them. Stupidly, I ordered another sampler that also comes with a torch lighter. They said they would send a replacement lighter for the one that didn't work. Well, I got the second order, but the replacement lighter wasn't in it. AND ... the second torch lighter did the EXACT SAME THING, it worked for a few days and then stopped, just like the previous one. Never order anything from this company and never call them.”

Helpful Report

Posted 2 years ago

“I ordered a gift for my husband two weeks ago. It was over $500. Thompsons Cigars charged my card twice and still hasn't sent my order. Dealing with their customer service is a nightmare. Save yourself the trouble and order from anywhere else. I will NEVER order from this horrible company again!”

Helpful Report

Posted 2 years ago

“I went through my bank statement today and saw a charge for $14.95 from Thompson co. I had purchased cigars from Thompson several times but NEVER have I authorized anything recurring. I sent them an E mail demanding a refund for the entire year it was on there and removed all payment methods from my profile. Then I went on line and saw all the complaints about the same thing. Once I realized it was not simply and accident I called my bank, disputed all the charges and canceled my card. HUGE pain in my ass. Have to transfer all my auto pays items now. I will never use Thompson again.”

Helpful Report

Posted 2 years ago

“They totally suck they much rather tell you a damn lie than the truth. I'll quit smoking before I order from this company again. Must be ran by niggers”

Helpful Report

Posted 2 years ago

“My credit card was charged 14.95/month for unauthorized payments to a company called Thompson Co./ Total Values Plus. After 7 unauthorized charges, I contacted THOMPSON Co/TVPdemanding full refund, involvement with my bank, credit card company and informing state and local agencies as well as informing, educating and influencing victims, potential victims and consumers of these fraudulent practices of Thompson Cigar/TVP. I was refunded all money back my my CC.”

Helpful Report

Posted 2 years ago

“I had problems with an order and submitted a support message through their website regarding this order and did not receive a reply after four business days. Not good customer service and it seems their 100% satisfaction guarantee is a myth. The order arrived damaged. The shipping box was torn and the inside box containing the item ordered was open and the cigars were loose in the shipping box. Also, the cigars were very dry, and the included lighter does not hold butane. I emailed their customer service and again did not receive a reply.”

Helpful Report

Posted 2 years ago

“Same thing happened with me with Thompson cigars enrolling me in a Value Plus membership that has no benefits then charged my card for 14.95 month later. Called to cancel and complain but it goes to a call center (India presumably) and then they tried to keep me as a member by reducing the monthly cost to 9.95 a month, ridiculous! As I never knowingly agreed for this “service” in the first place. Call taker stated that I received an email ref the enrollment which I did not as I didn’t even know my “member number”. This is obviously a big scam and will never buy from them again. All Online cigar buyers BEWARE!”

Helpful Report

Posted 2 years ago

“Ridiculous wait times for orders and online ordering often does not accept promo codes. SCANDINAVIAN tobacco group is amateurish and doesn't understand American marketing.”

Helpful Report

Posted 2 years ago

“They suck very poor customer service wasted over 30 minutes on hold when they fucked up ky order then another 15 minutes wasted on the person from india trying to fix my order then i have to drive 3p minutes to a post office for a return they screwed up , there insult of an offer to fix it was 20. Dollars off my next purchase i said dont bother there wont be a next purchase DO NOT WASTE YOUR TIME BUYING HERE”

Helpful Report

Posted 2 years ago

“I've never bought anything from Thompson Cigar until recently when I received something in the mail. $30 for 12 cigars. 2 of the 12 I've had before and are some of my favorites, so if nothing else it was worth it to me. The order came sooner than expected and included an entire humidor box, a humidifier, cigar cutter, cigar lighter, and a ton of coupons. The packaging was well cared for too. I couldn't be happier with my purchase. 5 out of 5 from me. I'll definitely buy from Thompson Cigar again!”

Helpful Report

Posted 2 years ago

“Not only do their cigars break and come apart while smoking, but they send you the wrong thing. I ordered one thing and got something totally wrong. Calling them on the phone takes a long time. It’s a waste of time dealing with them and you don’t know what you’re getting when placing an order.”

Helpful Report

Posted 2 years ago

“I purchased from Thompson Cigar in the past. They have now come up with a new company Total Values Plus which says it is a third party company but billing is done by Thompson. They bill you $14.95 monthly charge weeks after your purchase and it is non refundable. Obviously they are desperate for money. Keep the $14.95 and you lost a long standing customer.”

Helpful Report

Posted 2 years ago

“This company is a Scam! I have never done any business let alone heard of them until they unauthorized hacked into my PayPal and depleted my account of all my money taking out increments of $125 15+ times. NEVER DO ANY BUSINESS WITH THOMPSON CIGAR”

Helpful Report

Posted 2 years ago

“Was entered in their "Value Club" for $14.95 / month when I placed an order. I do not recall signing up for this. Looks like a total scam. Hopefully they will refund my money. Will never buy from Thompson again.”

Helpful Report

Posted 2 years ago

“If you buy from Thompsons, spent the couple of extra dollars for quick shipping. Their ecomony shipping SUCKS! Poor management. If I was Thompson, I would not even have that listed. they claim they ship fresh cigars. Yet the have economy shipping which now I was told is 8 to 12 days. (3rd time). Then the shipping geniuses at UPS and USPS.....The cigars wer shipped to a facility in the next town over.....then shipped to Missouri....then back to my home town.....then back out to some UPS facility. I still did not receive my order. Sh*t show of shipping.”

Helpful Report

Posted 2 years ago

“Placed an order for my dad's retirement celebration. After the delivery date passed with no updates, I finally contacted their customer support chat and they said they were holding the order until I called them to verify my information. I asked what information they needed and he couldn't tell me unless I called them. I just had them cancel my order. Not worth the headache of dealing with them.”

Helpful Report

Posted 2 years ago

“Have purchased from them before with no real issues. Last time the order never arrived. Emailed Customer Service with order number and receipt from PayPal to prove I ordered and that they took my money. They always say there is no such order number and they cannot help. After three attempts to get resolved I gave up and PayPal refunded my money. Will never use them again. Their service is a joke.”

Helpful Report

Posted 2 years ago

“They sell your information, you get so many marketing calls and scam emails.”

Helpful Report

Posted 2 years ago

“They will chage me $15 monthly after free 30days trail which I have never done. It's a scam company.”

Helpful Report

Posted 2 years ago

Thompson Cigar is rated 1.3 based on 274 reviews