Thompson Cigar Reviews

Name: Thompson Cigar
Rating: 1.32

1.3 Rating 263 Reviews

6 %

of reviewers recommend Thompson Cigar

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Metrics

1.3

Based on 263 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Thompson Cigar 1 star review on 4th September 2022

F. Rahal

Thompson Cigar 1 star review on 24th June 2022

Thompson Cigar 1 star review on 23rd May 2022

Anonymous

Thompson Cigar 1 star review on 20th May 2022

Anonymous

Anonymous // 01/01/2019

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“Ordered a few cigars March 21st. They were on a 30 day backorder, fine by me. 2 months later, no update, no communication, no update in status. I expect my cancellation process to be as smooth as my 2 month wait.”

Helpful Report

Posted 3 years ago

“Fake Advertising. Tried their sampler promotional offer. $29.99 for cigars and humidor. Ordered online for total $39.99. Received an email confirmation and link to track shipping. It has been 28 days and nothing further. When I called they said it is back ordered and could be 1-3 months. But they also said they cancel orders if not available in 3 months. Suggested a different sampler that was in stock for $79.99. I received the same offer in the mail again today! This is just false advertising to get people to go to their site. Waste of time. Use a local shop!”

Helpful Report

Posted 3 years ago

“Terrible customer service. I ordered from them, and needed age verification at 64 years old. I was a previous customer?? Sent them a pic of my driver's license, and then they just cancelled my order. POS company. Use JR cigars.”

Helpful Report

Posted 3 years ago

“Ordered cigars on April 03 with 4-5 day shipping... waited a few days and never received a confirmation email. Emailed them on April 13 asking about that status because the website still said "processing" and the tracking number from the post office said they hadn't received a package from the vendor. The first rep told me to wait until the 16th to see if they arrived. After the cigars didn't arrive on the 16th i asked again. Didn't hear anything back until the 18th and the Thompson Rep told me their was a problem with the shipper and that they would file a dispute. Then 1 minute later I received a confirmation from Thompson confirming my order from the 3rd. Then when I asked that it was an odd coincidence they confirmed the order while blaming the shipper they changed their story and said the cigars where on back order and that some of my stuff was on the way. The next day I got a email saying they had finally shipped from Thompson but of course no tracking email from the Shipper. Its the 20th and I still haven't received my order and of course when I've asked for a refund they didn't even acknowledge the question. Terrible company to do business with and the Reps are not genuine or honest.”

Helpful Report

Posted 3 years ago

“This is the worse company you will ever deal with. I ordered cigars in 2019 paid for expedited shipping UPS did not deliver it showed on there website still in transit for 30 days, I asked the company to issue refund they said we will not issue refund and I had to dispute with credit card company. I gave these guys second chance ordered cigars on 4/8/2021 and paid for 3 day shipping I called them on 4/13/2021 on an update for the delivery operator said order was on hold because of the previous issue, I did not receive any email that their was any issue. Worse company do deal with”

Helpful Report

Posted 3 years ago

“Cigars were satisfactory. Generally, I think the product to price is a little better at JR Cigars, but Thompson sales can be good. It just depends on when I buy. For some reason I get a "use tax liability" statement on purchases from Thompson from the State of residence, but I never get those with others. Taxes are charged with all purchases I have made, so I do not understand why this just happens with Thompson. Makes me a little less likely to buy from Thompson.”

Helpful Report

Posted 3 years ago

“I used to love Friscos many years ago. They were super mild with a wonderful spicy flavor. Recently ordered 50 and they are harsh and a completely different cigar. The natural wrapper has a sweet taste but doesn’t offset the harshness. Very disappointed!”

Helpful Report

Posted 3 years ago

“Been ordering from them the past 6 months and never really had issues with them. The cigars I ordered were not stale or dried out and the pricing is decent for what you get. My only complaint is my ordered claiming it has been shipped 3 days before it actually ships out. Even then I still get my cigars within a week of my orders (I live in Alaska so its average time for any order up here). After reading reviews though, I will be switching to another company to avoid the issues others are having or have had.”

Helpful Report

Posted 3 years ago

“Absolutely the WORST product I have ever purchased!! Upon contacting customer service..their response insinuated I do not know how to properly store My cigars!!”

Thompson Cigar 1 star review on 12th March 2021

Helpful Report

Posted 3 years ago

“I tried to order cigars based on the price in the March 2021 catalog I was told that the price was a mistake and they would not honor the price in their catalog I asked to speak to a supervisor who called me back about 4 hours later again I was told they wouldn’t honor the price in their catalog and I was told they weren’t responsible for mis prints so I will never order from them again pretty pot customer service! I suggest you don’t do business with them!”

Helpful Report

Posted 3 years ago

“5 pack samplers what a joke every cigar is dry and cracks as soon as you cut into it or they split open as you smoke them. Totally dry stale tobacco. They lure you in with low prices so they can get rid of cigars that should be thrown out. I'd rather pay full retail for good sticks. I never have these issues with jr cigar”

Helpful Report

Posted 3 years ago

“This company is a JOKE! First they sent me a broken cigar cutter and when I sent it back I HAD TO PAY for shipping and they would only give me a $10 coupon that I could use on their site. So I decide to buy a pack of cigars and they were the WORST CIGARS I have ever smoked. They fall apart when you grab them and when you smoke them you end up spitting out the loose tobacco. I have noooo clue why they are still in business!”

Helpful Report

Posted 3 years ago

“What a scam. Company seems ripe for a dtpa class law suit. Not sure what state they are based in but they are scamming clients every day.”

Helpful Report

Posted 3 years ago

“Folks, I'm posting this in several areas for customer service visibility. The total rewards borders on a scam bc the popup @ purchase can be missed. Not only that, But I've Never received emails from them or the "welcome package" outlining a monthly charge . Hidden charge for 21 months borders on scam and Thompson needs to Do Better. The most offensive and hidden disrespect is there is Zero visibility of this charge In your Thompson account, order summary etc....It's pathetic and needs an investigation. I will say they are issuing me a refund and cancelled it but beware, at Every purchase it will re-appear with NO visibility. SOX Regs dictate otherwise. The charge is $14.95, check your bank statements....”

Helpful Report

Posted 3 years ago

“I somehow got enrolled in a plan for 14.95 a month when i made an order. I cancelled it but they wont even refund the $? I dont like the shadiness of this company. You need to be clear with customers.”

Helpful Report

Posted 3 years ago

“Ordered a box of Cuban Delights. Arrived on time packed in a nice tight wooden box. All fresh and in great shape. Good price and service. No complaints.”

Helpful Report

Posted 3 years ago

“answered my email and gave me $10 to spend”

Helpful Report

Posted 3 years ago

“I, like a lot of customers above, have ordered several cigars from this place and have been completely satisfied. Orders correct, fresh and shipped on time. I made a mistake and ordered on line instead of phoning in my order. I always turn down club membership because I don't want monthly orders. Well, my wife noticed our discover card was getting hit with a monthly charge from Thompson Cigars. I wasn't paying much attention to our discover bill, duh. Well, after researching Thompson had been charging a monthly club membership for over a year. Why? They said when I ordered online I must have clicked on some kind of accept...I wasn't even getting samples or anything sent to me monthly. I complained. To their credit they refunded me no questions asked. I complained, what a scam. FYI>>> They use a third party to monitor and tag people without their knowledge for club membership. I tried getting thru to a Thompson's supervisor or any Thompsons employees... Yeah, good luck with that. My situation was corrected. I just want everyone to know to keep an eye out because I'm sure this is a common practice of Thompsons Cigars. My orders will now be made to other companies like Cigar International... Thompson I'm done. No more orders from me.... Pat Dixon”

Helpful Report

Posted 3 years ago

“Will not order from this company again! Started with them a few months ago and have spent hundreds of dollars, I pay extra to have something 2nd shipped and doesn’t come for 8 days. A sorry would of been acceptable, but seems they use some Indian phone service who blames me for ordering on a Friday and try’s to convince me the weekend doesn’t count at all and will be here the next Saturday?? Where’s the 2 days at when it took 8? F them no respect”

Helpful Report

Posted 3 years ago

“I made an order with Thompson only because they had a supply for the cigars I wanted. I received a shipping notification and tracking number which, when I tracked it, indicated that the order had been delivered to some unknown address a month before I made the order! I emailed the company - no response. I called customer service who informed me they had no idea where my package was and to wait two week whereupon they would initiate an investigation. Seriously, this is the worst customer service I have ever encountered. There are numerous other cigar retailers out there - use one of them, not Thompson.”

Helpful Report

Posted 3 years ago

Thompson Cigar is rated 1.3 based on 263 reviews