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Thompson Cigar Reviews

1.3 Rating 263 Reviews

6 %

of reviewers recommend Thompson Cigar

Company Reviews

1.3

Based on 263 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Thompson Cigar 1 star review on 4th September 2022

Thompson Cigar 1 star review on 4th September 2022

Thompson Cigar 1 star review on 24th June 2022

Thompson Cigar 1 star review on 24th June 2022

Thompson Cigar 1 star review on 23rd May 2022

Thompson Cigar 1 star review on 20th May 2022

Thompson Cigar 1 star review on 20th May 2022

11

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered some combo cigar package. It was like $19.99. They took the money out of account. Then I got an email it was backordered. This happened 2 or 3 times maybe. In the meantime I received a cutter. I never got the cigars and my account was never charged. Today they called about my $8.99 balance for the cutter. This transaction took place in 2019. We're now in 2022. I honestly completely forgot about even ordering the cigars. I told her I would spend $10 to send her the 99 cent cutter back before I would pay for it. I thought it was like "here our free gift to you" for all the aggravation. It was so long ago I don't know if it did say that or I just assumed. Like I said I completely forgot about even ordering the cigars. But why no bill EVER? No phone call EVER. Til now 3 years later. Like they were waiting hoping people would just pay it. After I lost it she cleared account and offered me $10 coupon. I told her I wanted nothing from them ever.”

Posted 2 years ago

“BUYER BEWARE. When you go to the Thompson Cigar and make a purchase. Thompson Cigar will give your CC information to (DIRECT MARKETING-CONTINUITY SUBSCRIPTION MERCHANTS) this 3rd party company will start charging your account $14.95 per month. I contacted Thompson cigar told me that they were not responsible for this charge and told me to contact (DIRECT MARKETING-CONTINUITY SUBSCRIPTION MERCHANTS) told me sorry we will stop charging. Direct Marketing will continue to charge your account. Your CC Company will recommend canceling your card to stop the charges. Why in the world would a company give your CC info to a 3rd party company? Read your reviews about (DIRECT MARKETING-CONTINUITY SUBSCRIPTION MERCHANTS) before purchasing from Thompson Cigar.”

Posted 2 years ago

“Don’t shop there beware, unethical”

Posted 2 years ago

“Thompson sent me cigars that I did not order and customer service suckwd over the phone. Returning for a full refund! "FALSE ADVERTISING" ON PRODUCTS..”

Posted 2 years ago

“If I could give zero stars and leave a review I would. They place an ad for a $145 value for $29.99. Try to order and it's a bait and switch scam. They never have this deal. "We're out of that package, but we can sell you the $79 package." They shouldn't be in business at all. Judging by the reviews I've seen after researching when I figured they were using underhanded sales tactics it seems like the BBB should and will be on them when enough people like me report them.”

Posted 2 years ago

“I’ve had for interactions with Website and employees. It’s been frustrating. The site is inferior and the employee assistance ineffective.”

Posted 2 years ago

“They sell dried cigars that are unsmokable. I purchased Gilberto oliva which is a top brand and the arrived dry an hard to draw. This is my third bad experience with TC. Buy from your local cigar shop where you can go back and complaint if necessary. I will not buy from them ever again.”

Posted 2 years ago

“Purchased 250 Thompson Cigar sampler, fifty per bundle. First bundle awful. Cigar D’s are like a rock. So tightly made you cannot draw and light them. Just awful. Customer service no help money thrown away. Stay away from the new Thompson Cigar company. Sad,but true. Jay, Denver”

Posted 2 years ago

“Awful customer service combines with fraudulent selling practices. They use bait and switch on cigar samplers. You won't get what it listed as they'll switch out half the cigars for inferior brands without telling you.”

Posted 2 years ago

“The total value scam is a real deal breaker. $14.95 a month for nothing. I'll never buy from Thompson cigar again”

Posted 2 years ago

“THOMPSON CIGAR DUPLICATE CHARGED ME OVER $80. ALMOST A MONTH LATER THEY STILL WON'T REMOVE THE DUPLICATE CHARGE EVEN AFTER 10 EMAILS SENT TO THEM. DO NOT NOT NOT DO BUSINESS WITH THIS COMPANY.”

Posted 2 years ago

“I have nothing good to say about Thompson Cigar. Since they were taken over by STG, there service and Philippine customer service are absolutely atrocious. I placed an online order for a Humidor on August 8th, that has yet to be received. Tuesday, August 10th I received an email stating that to process and ship this humidor, I needed to send them age verification for myself and the recipient. For several hours I tried faxing these verifications but they would not go through so I decided to email them instead. Thompson verification acknowledged receipt of them. Unfortunately Thompson notified me that they shipped the humidor to my billing address and not the party that it was purchased for. I immediately notified them that the shipping address was wrong hoping that they would resolve it but all of my emails and phone calls proved to be a huge waste of time and effort. I requested to speak with a supervisor multiple times and I was told they will get back to me, but no one has. Over a week later and I still do not have the humidor so I decided to use a different company. Little did I know that Pipes and Cigars was an affiliate company of Thompson Cigar, and so the order that I placed on Friday and was promised that it would be expedited as a way of making up the horrible and horrendous ordeal I endured with Thompson, unfortunately my order as of Tuesday, 08/24/2021, still has not been shipped. I will never use either company again because I feel that they are not reputable, honest or trustworthy. They lack courtesy, professionalism and respect for there customers. They are absolutely awful and I’m sorry that I ever dealt with them. I am also not happy with sending my private, privileged and confidential information to complete strangers that I honestly don’t know how or what they will do with this information and how they will discard it. I also do not see the need to provide this information simply to purchase an empty humidor. I feel that there business practices are offensive and disgraceful”

Posted 2 years ago

“If you are like me after a long day or during special event enjoy a good cigar , then don’t buy from Thompsoncigars.com they lure you in by constant bombardments of poor selections, I have spent over $2000 with Thompson cigar 85% which has been throwing garbage, they are un Smokable Save your money shop others”

Posted 2 years ago

“Watch out for scam they enroll you in this total value scam. You dont see it coming. Its 14.95 a month and they just take it out of your checking account. This could cause a multitude of problems like NSF checks. Dont go on website please go somewhere else. By the way first delivery was great. Second never happened. Ruin your week or month and order from Thomson cigars.”

Posted 2 years ago

“I changed the address that was online but they sent to the wrong address anyway. I called and got them to stop the shipment. I got an email from UPS that confirmed this. I also called Thompson when I did not get a credit. They also verbally confirmed that the cigars were returned. I have been fighting with my credit card company and it appears no one is even looking at my documentation.”

Thompson Cigar 1 star review on 16th July 2021

Thompson Cigar 1 star review on 16th July 2021

Posted 2 years ago

“Paid for priority shipping. They never actually shipped. 2 weeks later i called and they slandered usps blaming them three different times. All just lies. Would NOT RETURN MONEY just wanted a chance to do their job again. Thx finally mailed my priority 2.5 weeks late got here in two days THANK USPS. Thompson is obviously poorly organized and very poorly managed. I WILL USE INTERNATIONAL CIGARS IN FUTURE!!!!”

Posted 2 years ago

“I made an online purchase on 04/11/2021 of an sampler of cigars. As this is my first time purchasing cigars. I was purchasing for my father's Bday which was 05/04. I was told that my card on file did not process about 2 weeks from initial order dat. I give new card info and was told my order was processing and should be recieved 7 days later. Ok so multiple weeks pass by and still nothing. I decide to email about my order, and in reply recieved false info about my order. In email I asked that they just cancel the order as this is becoming a headache. A supervisor called me and talked me into giving them another opportunity to fulfill my order and also included a $20 dollar discount code. I wait 2 more weeks and nothing ! I decide to order something else and I recieved that item in less then 7days. My online account just says that my order is been processed since 04/11/2021. I was never told the item was on back order or out of stock and giving the choice to choose between other samplers. I just completely canceled the order today ! The worst online shopping experience ever !!!!! Do Better Thompsoncigar.com !”

Posted 2 years ago

“Get rid of Chalsea! Useless in your customer support group!”

Posted 2 years ago

“Have used 15 years. Placed usual $200 order on May 28 and paid extra for 3-5 day delivery. Called them 10 days later asking where is the order. They told me it was held up due to an AR from 2019. Asked them how can this be? You have my CC on file and I approve the amount you tell me. Got no where, and asked for a manager. Same results. Already placed a $200 order with JR cigars. Good by Thompson. You lost a long time customer.”

Posted 2 years ago

“I have been doing all my cigar purchases with Cigars International, and was told to try Thompson Cigar. Horrible experience so far. Placed an order last week, and the website shows processing, and customer service does not respond to inquires. I would have had my cigars by now if I had used Cigars International.”

Posted 2 years ago

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Thompson Cigar is rated 1.3 based on 263 reviews