PupSocks Reviews

Name: PupSocks
Address: 4350 Peachtree Industrial Blvd, Peachtree Corners, Georgia
Rating: 2.92

2.9 Rating 236 Reviews

41 %

of reviewers recommend PupSocks

Company Reviews

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Phone:

2398485541

Email:

victoria@threadstudio.com

Location:

4350 Peachtree Industrial Blvd,
Peachtree Corners
Georgia
30071

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PupSocks 1 star review on 10th February 2024

Anonymous

Anonymous // 01/01/2019

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“I ordered a fleece blanket from here. Fleece blankets are supposed to be soft and cuddly. The blanket I received is stiff and feels like felt. I ordered a blanket from here before a couple years back and the quality was great. Obviously it's not the same quality now. Their FAQ says to reach out to them if there are issues - I have now emailed 3 times and no response and that is the only option for contacting them. I do not actually think they have customer support! I have been scammed out of $50.”

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Posted 2 days ago

“FRAUD!!!! Nowhere on my order did they mention that I was going to be enrolled in their digital content service which is around $40/month. I paid for expedited shipping and it arrived 2 weeks later. Places like this are the worst”

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Posted 2 months ago

“I ordered two weeks ago, and even now, after contacting them multiple times, they brush off updating regarding shipping and where the product is. I will be sending these back because the event has already passed.”

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Posted 5 months ago

“Total scam! 5 charges since Christmas and no way to get ahold of the company. All emails have been ignored. Now have to cancel my card.”

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Posted 7 months ago

“Scam company. DO NOT ORDER”

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Posted 7 months ago

“FRAUD!! Visa alerted me to the fact that this company charged my card three additional times after I paid for my one pair of socks.”

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Posted 8 months ago

“Beware. Customer service is awful. Socks were damaged with holes when they arrived. No live person to talk to. Only email. They promised a new pair would be sent. Over a month later they say they are still processing the order.”

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Posted 10 months ago

“Lousy product. Wrong color, crummy materials, pet pictures were printed blurry or doubled, socks had holes in them. AVOID!”

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Posted 10 months ago

“Terrible quality and shady customer service”

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Posted 11 months ago

“This was as Christmas present for my wife. What started off to be a $20 dollar order doubled. There was a $5 fee for Navidium shipping protection plus a $7 fee for express printing. Website to be delivered before Christmas. Arrived after Christmas. The worst fact of them all is the quality of the socks. This material is so thin I have dress socks thicker than it. Dont buy!! Besides the fees the material is so thin. SAVE YOUR MONEY.”

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Posted 11 months ago

“I ordered a blanket as a Christmas gift and they sent me the wrong blanket. I reached out to them and they emailed me right away that they were going to fix it and they just needed a pic of the blanket I received. I sent it to them and that was it, never heard back from them, I sent another email and crickets.”

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Posted 11 months ago

“Would give it a negative score if it allowed! Socks are CHEAP, printed horrible with lines thru the print and shadows and my white dog is green on one of the pairs! Several attempts for a refund and keep getting “ we are checking into it “ responses! GO ELSEWHERE to shop”

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Posted 11 months ago

“Awful experience horrible customer service they put in the wrong address and sent it to the wrong address and when I immediately said it wasn’t the address I entered manually they told me they would fix it and they never did. Then I was told I’d get a replacement and I never did. No phone number for contact should have known then they don’t care.”

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Posted 11 months ago

“Product is absolute garbage. Grossly overpriced for a product a child could produce.”

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Posted 11 months ago

“Paid 25% extra for express printing and shipping, neither service provided”

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Posted 11 months ago

“this company is a total scam. i never received my order. you can only contact them by email; no phone number provided. in response to my emails, they send me form letters within one minute that are long and detailed to make me think they're legit, but they are clearly form letters they send to everyone. I will dispute the charge with my credit card company. the worst part is now I don't have xmas gifts for two people..”

Helpful Report

Posted 11 months ago

“This company is a scam. Please go to the Better Business Bureau website to review them. They may have been a good company but now they are taking the money and running. What has out poor world come to. Disgusting!!!”

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Posted 1 year ago

“I got the wrong order and the run around when trying to order a replacement and then communication stopped and I never got a replacement. It is March and I ordered in November.”

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Posted 1 year ago

“Customer service is very responsive and quick to resolve issues even during the holiday season. I’m extremely happy with my purchase. I bought the large blanket and the material is better than expected.”

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Posted 1 year ago

“I ordered my blanket obsessed son a blanket with "his dog's" face on it. He adores it. He got lots of great, expensive things for Christmas but this is the only thing he still cares about. Think he'll probably keep it forever even after he outgrows blankets. Got my daughter socks a couple of years back with "her dog's " face and they're still going strong. Great way to always have your beloved pet with you.”

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Posted 1 year ago

PupSocks is rated 2.9 based on 236 reviews