Name: Ticket Arena
Address: 31-32 Park Row, ,, Leeds
Rating: 4.60

“Straightforward but not clear about availability of seating tickets for away supporters.”

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(Harrogate Town Vs York City – HOME TICKETS ONLY) - Posted 6 years ago

“Why do we always have to pay a booking fee when you are printing the ticket yourself. Site response was slow”

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(Harrogate Town Vs York City – AWAY TICKETS ONLY) - Posted 6 years ago

Thank you for taking the time to leave us a review. We're sorry to hear you were unhappy with our booking fee. Booking fees are necessary to cover the costs involved in providing our ticketing service.  We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. Thanks again for your feedback, Ticket Arena

Posted 6 years ago

“The whole screen wasn't always shown each time meaning I had to continually scroll up & down unnecessarily.”

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(Harrogate Town Vs York City – AWAY TICKETS ONLY) - Posted 6 years ago

Thank you for taking the time to leave us a review. Feedback is very important to us so it would be useful to know some more details about your purchase. Please let us know if there's anything you think could have improved your experience with Ticket Arena. Thanks again for your feedback Ticket Arena

Posted 6 years ago

“I am unable to write much as I've never used this site before but it was speedy on this occasion”

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(NYE Warehouse | Chase & Status - Norwich) - Posted 6 years ago

Hi Brian, Thank you for taking the time to leave us a review. Feedback is very important to us so it would be useful to know if there's anything we could improve on to make this a 5* review. Please let us know if there's anything you think could have improved your experience with Ticket Arena. Thanks, Ticket Arena

Posted 6 years ago

“Good service”

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(NYE At Canal Mills) - Posted 6 years ago

Hi Megan, Thank you for taking the time to leave us a review. Feedback is very important to us so it would be useful to know if there's anything we could improve on to make this a 5* review. Please let us know if there's anything you think could have improved your experience with Ticket Arena. Thanks, Ticket Arena

Posted 6 years ago

“I think that the booking fee was excessive and should have been applied to each order rather than each ticket.”

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(El Dorado Festival 2019 Pre Sale) - Posted 6 years ago

Hi Imogen, Thank you for taking the time to leave us a review. We're sorry to hear you were unhappy with our booking fee. Booking fees are necessary to cover the costs involved in providing our ticketing service.  We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. Thanks again for your feedback, Ticket Arena

Posted 6 years ago

“I would also like to have a .pkpass version of the ticket. That's the mobile ticket standard, not the apple wallet one. (there are way more android phones than iphones out there)”

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(Hospitality On The Beach 2019 :: Advent Calendar Offer) - Posted 6 years ago

Hi David, Thank you for taking the time to leave us a review. We'll certainly take your feedback on board as we are always working to improve our mobile ticket options. Thanks again for your feedback, Ticket Arena

Posted 6 years ago

“not page in Spanish”

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(REMEMBER THE LAST DANCE 31.12.2018 BCM PLANET DANCE) - Posted 6 years ago

Thank you for taking the time to leave us a review. If there is anything you need assistance with, you can email support@ticketarena.co.uk in Spanish or English and one of the team will get back to as soon as possible. Thank you Ticket Arena

Posted 6 years ago

“Great”

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(Lost & Found 2019 Payment Plan) - Posted 6 years ago

Hi Dola, Thank you for taking the time to leave us a review. Feedback is very important to us so it would be useful to know if there's anything we could improve on to make this a 5* review. Please let us know if there's anything you think could have improved your experience with Ticket Arena. Thanks, Ticket Arena

Posted 6 years ago

“Average ticket booking any excuse to add a pound onto cost for customers”

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(Boreham Wood FC Vs Leyton Orient Away Tickets) - Posted 6 years ago

Hi Nigel, Thank you for taking the time to leave us a review. We're sorry to hear you were unhappy with our booking fee. Booking fees are necessary to cover the costs involved in providing our ticketing service.  We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. Thanks again for your feedback, Ticket Arena

Posted 6 years ago

“£11 booking fee plus £1 delivery charge to send to my mobile phone is outrageous.”

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(El Dorado Festival 2019 - Pre-sale Tickets - Ambassadors) - Posted 6 years ago

Thank you for taking the time to leave us a review. We're sorry to hear you were unhappy with our booking fee. Booking fees are necessary to cover the costs involved in providing our ticketing service.  We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. Thanks again for your feedback, Ticket Arena

Posted 6 years ago

“Wasn’t able to get normal postage for the tickets, £6 is a lot extra”

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(In:Motion / NYE) - Posted 6 years ago

Thank you for taking the time to leave us a review. Unfortunately, the event organiser did not opt to use postage tickets for this event. Instead, e-tickets were available free of charge. If you have any questions or concerns about our prices or fees please do not hesitate to get in touch with our customer support team by emailing support@ticketarena.co.uk Many Thanks Ticket Arena

Posted 6 years ago

“It was clear how to buy but a bit complicated how to pay (through facebook, e-mail account, etc..) at least i have managed and i bought my tickets ;)”

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(The Busker - Ladies And Gentlemen - Album Launch) - Posted 6 years ago

Hi Giuseppe, Thank you for taking the time to leave us a review. We're glad to hear your buying experience was straightforward. In regards to payment, you can now check out using Google or Apple Pay if you would prefer not to sign in through Facebook or email. If you have any questions about this please free to contact our customer support team by emailing support@ticketarena.co.uk Thank you Ticket Arena

Posted 6 years ago

“Bought comedy tickets online. Got sent ticket email and went to gig. 10% of final cost was booking fee. Acceptable...”

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(COMEDY SESSION - TBC, Roger Monkhouse & Katie Mulgrew) - Posted 6 years ago

Thank you for taking the time to leave us a review. Feedback is very important to us so it would be useful to know if there's anything we could improve on for future purchases. Please let us know if there's anything you think could have improved your experience with Ticket Arena. Thanks, Ticket Arena

Posted 6 years ago

“Service was great. £2.60 booking fee is not so great when booking two tickets at the same time”

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(CODE - Student Saturdays) - Posted 6 years ago

Thank you for taking the time to leave us a review. We're sorry to hear you were unhappy with our booking fee. While we understand why they seem frustrating as a customer, booking fees are necessary to cover the costs involved in providing our ticketing service.  We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. Thanks again for your feedback, Ticket Arena

Posted 6 years ago

“too much hidden costs”

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(Ziggy NYE 2018) - Posted 6 years ago

Hi Daphne, Thank you for taking the time to leave us a review. We're sorry to hear you were unhappy with our booking fee. While we understand why they can be frustrating as a customer, booking fees are necessary to cover the costs involved in providing our ticketing service.  We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. Thanks again for your feedback, Ticket Arena

Posted 6 years ago

“Tryed paying 4 times kept saying unsuccessful then had to refresh page then it worked.”

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(Forbidden 42 | 01.12.18) - Posted 6 years ago

Thank you for taking the time to leave us a review. We're sorry you had trouble using our site. Our tech team are looking into your specific issue so we can improve your experience for future purchases. Our customer support team are always happy to assist with any payment problems and they can be contacted by phone or live chat between 10am and 5pm GMT, Monday - Friday. For more information please see the Contact page on the Ticket Arena website: https://www.ticketarena.co.uk/help/customer-support Thank you, Ticket Arena

Posted 6 years ago

“Bit confusing that the 60p Send to mobile option comes up and not the free print option until the drop down is selected. Spoke to some people at the event that stopped the process at that point and brought on the day.”

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(Boreham Wood FC Vs Ebbsfleet United Away Tickets) - Posted 6 years ago

Hi John, Thank you for taking the time to leave us a review. Mobile tickets are automatically selected as we've found this is the most popular delivery method among our customers. We do add a 30p charge to cover our costs for providing ticket scanners, staff to handle entry at events, printing and designing of tickets, and more. As you rightly said, customers can also choose to have their tickets emailed free of charge if they prefer. If you have any other questions or concerns please feel free to get in touch with us by emailing support@ticketarena.co.uk Thank you Ticket Arena

Posted 6 years ago

“Easy to use and effective but all the extra prices are rather ridiculous”

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(Pocci's House) - Posted 6 years ago

Thank you for taking the time to leave us a review. We're sorry to hear you're unhappy with our booking fee. We charge a single booking fee per ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. We strive to keep our fees fair and competitive, and all customer feedback will be taken into consideration as and when booking fees are reviewed. Thank you, Ticket Arena

Posted 6 years ago

“Don’t like how you have to pay for special e tickets”

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(Sciences Bar Crawl 2018) - Posted 6 years ago

Hi Imogen Thank you for taking the time to leave a review. With regards to delivery fees, these cover more than just delivery costs and can vary from event to event depending on the hardware and operational costs we incur in order to help run the event. Delivery fees cover costs such as developing our e-ticket technology, providing ticket scanners at events, providing staff to manage entry, designing of tickets and more. This is why mobile, email, and e-tickets can sometimes have delivery fees attached to them. If you have any other questions or concerns please do not hesitate to get back in touch. Kind regards, Ticket Arena

Posted 6 years ago

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