Ticket Arena Reviews

Name: Ticket Arena
Address: 31-32 Park Row, ,, Leeds
Rating: 4.60

4.6 Rating 20,906 Reviews

92 %

of reviewers recommend Ticket Arena

Company Reviews

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About Ticket Arena:

Our mission at Ticket Arena is to provide consumers and gig-promoters with a better way to buy and sell tickets online. Based in Leeds and London, with wider European expansions planned, our mission remains clear: to work in partnership with promoters and organisers of all sizes, to help them deliver the best live experiences possible to consumers.

Please note this company is not currently in operation.

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Phone:

0113 350 4114

Email:

support@ticketarena.co.uk

Location:

31-32 Park Row, ,
Leeds
LS1 5JD

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Ticket Arena 1 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The layout of the purchase on the smart phone was not ideal and a bit confusing.”

Helpful Report

(EGG LDN Presents: Fritz Kalkbrenner, GHEIST) - Posted 6 years ago

Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with our mobile layout. We understand feedback is a great way for us to improve the service we offer to our customers and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details so we can investigate further. Thanks, Ticket Arena

Posted 6 years ago

“When ordering tickets, the payment failed without any error message resulting in a blank order screen. Since it concerned 900 euros, I was hesitant to make another order without knowing the first one got through. I took the risk, but an error message telling me I could order again would've been better.”

Helpful Report

(Exit Festival 2019) - Posted 6 years ago

Thank you for taking the time to leave us a review. We understand your caution when making a large order. Please note, our customer support team can be contacted by telephone and email between 10am and 5pm Monday - Friday. If you have any concerns or questions please do not hesitate to get in touch. Thank you Ticket Arena

Posted 6 years ago

“Took a long time to navigate the site concerned and register for the event.”

Helpful Report

(Northern Angling Show 7) - Posted 6 years ago

Hi Penny, Thank you for your review. We understand feedback is a great way for us to improve the service we offer to our customers and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details. We'd then like to use this information to see if we can improve the layout of our site. Thanks, Ticket Arena

Posted 6 years ago

“Was a nightmare creating/retrieving an account.”

Helpful Report

(In:Motion / The Blast Presents Carnival Of The Dead) - Posted 6 years ago

Hi Fern, Thank you for taking the time to leave us a review. We're sorry to hear you had an issue setting up your account. We understand feedback is a great way for us to improve the service we offer to our customers and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details so we can investigate further. Thanks, Ticket Arena

Posted 6 years ago

“Quick and easy but using your SMS service was terrible my sms just disappeared for my last event”

Helpful Report

(Destiny's Child: A 16-piece Orchestra Perform The Greatest Hits - Bristol) - Posted 6 years ago

Thank you for taking the time to leave us a review. We're glad to hear you found our service quick and easy. We also understand texts go missing and phones can be unreliable, so we're more than happy to resend the sms free of charge. Just drop our customer support team an email on support@ticketarena.co.uk with your Order ID. Thank you Ticket Arena

Posted 6 years ago

“Couldn't get AMEX to work”

Helpful Report

(Lost & Found 2019) - Posted 6 years ago

Thank you for taking the time to leave us a review. Unfortunately, we are unable to accept American Express at the moment, we're really sorry for any inconvenience this may cause you. If you have any other payments queries please give us a call on 0113 350 4114 or you can email support@ticketarena.co.uk Thank you again for your feedback! Ticket Arena

Posted 6 years ago

“Straight forward, efficient, don't see why I have to pay for buying something.”

Helpful Report

(Photo North Festival 2018 Sunday Tickets) - Posted 6 years ago

Hello Richard, Thank you for taking the time to leave us a review. We're sorry to hear you're unhappy with our booking fee. We charge a single booking fee per ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. We strive to keep our fees fair and competitive, and all customer feedback will be taken into consideration as and when booking fees are reviewed. Thank you, Ticket Arena

Posted 6 years ago

“Good service, but (big rant coming) I wish they'd quit it with the extra charges for things that don't cost money to implement (like to send a PDF ticket by email), or added "extras". Just include a base price in the booking fee to cover any costs rather than appearing to take every opportunity to add charges, it just seems needlessly grabby. Like yes sir, your ticket is £10, plus a £2 booking fee, plus £1.50 refund adjustment, plus 50p electronic delivery fee, plus £1.00 artiste appearance guarantee, plus.......etc...etc...”

Helpful Report

(Toolroom Live With Mark Knight, Weiss, Illyus & Barrientos, Leftwing:Kody, Waifs & Strays) - Posted 6 years ago

Hi Chay, Thank you for taking the time to leave us a review. We're sorry to hear you were unhappy with our booking and delivery fees. While we understand why they may be frustrating to you, they are necessary to cover the costs involved in providing our ticketing service.  We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. Thanks again for your feedback, Ticket Arena

Posted 6 years ago

“entering address was confusing and then assume timed out”

Helpful Report

(Harrogate Town Vs Chesterfield – HOME TICKETS ONLY) - Posted 6 years ago

Hi Steven, Thank you for taking the time to leave us a review. We're sorry to hear you had an issue entering your address. We understand feedback is a great way for us to improve the service we offer to our customers and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details so we can investigate further. Thanks, Ticket Arena

Posted 6 years ago

“When paying in euro for a ticket that is originally sold in pounds, it is unnecessary difficult to estimate the real price. To be more clear about the amount of fees that might be added and giving an idea what kind of fantasy fees these are, would be an improvement.”

Helpful Report

(Hospitality On The Beach 2019 :: Presale & Airport Transfers) - Posted 6 years ago

Hi Martin, Thank you for taking the time to leave us a review. We're sorry to hear you had trouble finding your total price. We understand feedback is a great way for us to improve the service we offer to our customers and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details so we can investigate further. Thanks, Ticket Arena

Posted 6 years ago

“I needed to get two tickets. It showed one tier 1 ticket left and I clicked that and got one tier 2 ticket. I checked out and only one tier 2 ticket went through. I had to do another separate transaction to get my other ticket. This is why I rated this site a 3. Not very efficient.”

Helpful Report

(Hospitality On The Beach 2019 :: Presale & Airport Transfers) - Posted 6 years ago

Hi Nicole, Thanks for taking the time to leave us a review. Due to a high demand for tickets, it is possible for certain ticket types to sell out in the time it takes for you to checkout and results in an empty basket. This is due to the large number of customers attempting to purchase for the same event at one time. We're sorry you missed out on Tier 1 tickets this time. Thanks Ticket Arena

Posted 6 years ago

“had troubles with account infos! i tried forgot password but did not receive any mail to log in. so I had to create a new one, unfortunately this took too much time (countries were not in an alphabetic order or anything like that) and so we did not manage to get the tickets within the 10 minutes because transaction took some time as well.. so we were not able to finish and we are very sad about that!!!!”

Helpful Report

(Hospitality On The Beach 2019 :: Presale & Airport Transfers) - Posted 6 years ago

“All was easy”

Helpful Report

(LOCKERS ONLY - Westfest 2018) - Posted 6 years ago

Thank you for taking the time to leave us a review. Feedback is very important to us so it would be useful to know if there's anything we could improve on for future purchases. Please let us know if there's anything you think could have improved your experience with Ticket Arena. Thanks, Ticket Arena

Posted 6 years ago

“Okay website I guess”

Helpful Report

(In:Motion / Just Jack Presents Return To The Laserdome) - Posted 6 years ago

Posted 6 years ago

“Just what was expected”

Helpful Report

(LOCKERS ONLY - Westfest 2018) - Posted 6 years ago

Posted 6 years ago

“Ticket Arena has an easy to use platform which as a person with learning difficulties, I find much easier to navigate than on other ticket sales sites. The booking fee is fair and tickets arrive in the format you chose. My only critique is that I would like it if it were easier to get through by phone when needed but as I said, the ease of use of the website does limit the need to call.”

Helpful Report

(Exit Festival 2019) - Posted 6 years ago

“Quick and easy to understand. Payment process was simple. But there were a lot of problems when the link first opened. Different tickets kept appearing and disappearing.”

Helpful Report

(The ABBA Disco - Loughborough) - Posted 6 years ago

“OK but I did not want my card details saved, but I could not untick the box”

Helpful Report

(Harrogate Town Vs Chesterfield – AWAY TICKETS ONLY) - Posted 6 years ago

“I resent paying a booking fee to print my own ticket”

Helpful Report

(Boreham Wood FC Vs Dagenham Home Tickets) - Posted 6 years ago

“I was on the page as soon as the tickets went on sale. Was unable to purchase 1st or 2nd release for some reason then they both sold out so was forced to by the more expensive 3rd release.”

Helpful Report

(Dusky - The Brickworks) - Posted 6 years ago

Ticket Arena is rated 4.6 based on 20,906 reviews