Ticket Arena Reviews

Name: Ticket Arena
Address: 31-32 Park Row, ,, Leeds
Rating: 4.60

4.6 Rating 20,906 Reviews

92 %

of reviewers recommend Ticket Arena

Company Reviews

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About Ticket Arena:

Our mission at Ticket Arena is to provide consumers and gig-promoters with a better way to buy and sell tickets online. Based in Leeds and London, with wider European expansions planned, our mission remains clear: to work in partnership with promoters and organisers of all sizes, to help them deliver the best live experiences possible to consumers.

Please note this company is not currently in operation.

Visit Website

Phone:

0113 350 4114

Email:

support@ticketarena.co.uk

Location:

31-32 Park Row, ,
Leeds
LS1 5JD

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Ticket Arena 1 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good ticket buy place”

Helpful Report

(Mall Grab Presents: Looking For Trouble) - Posted 6 years ago

Hi Rafi, Thanks for the feedback! Feedback is very important to us so it would be useful to know if there's anything we could improve on to make this a 5* review. Please let us know if there's anything you think could have improved your experience with Ticket Arena. Thanks, Ticket Arena

Posted 6 years ago

“OK system but wondering why I used it as I only saved one pound due to the booking fee”

Helpful Report

(Boreham Wood FC Vs Havant & Waterloo Away Tickets) - Posted 6 years ago

Hi John, Thank you for taking the time to leave us a review. Booking fees are added to each ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. A large portion of the booking fee also goes towards funding new technologies designed to improve your event experience. Kind regards, Ticket Arena

Posted 6 years ago

“Quick service”

Helpful Report

(SUN CITY WINTER EDITION) - Posted 6 years ago

Hi Leona, Thank you for your review. Feedback is very important to us so it would be useful to know if there's anything we could improve on to make this a 5* review. Please let us know if there's anything you think could have improved your experience with Ticket Arena. Thanks, Ticket Arena

Posted 6 years ago

“Releases time tables were not clear enough and almost lose my chance to buy a ticket.”

Helpful Report

(Wilkinson Presents: Sleepless - Leeds) - Posted 6 years ago

Hi Francisco, Thank you for taking the time to leave us a review. Having looked into the issue you raised, we can see tickets went on sale at the correct time. So we can properly investigate your problem we'd really appreciate some more information. Please email us on support@ticketarena.co.uk Thanks again for your feedback Ticket Arena

Posted 6 years ago

“Bit slow”

Helpful Report

(Canal Mills Presents: Denis Sulta) - Posted 6 years ago

Thank you for taking the time to leave us a review. We're sorry to hear the website was slower than you expected. If you don't mind we'd be very grateful for some more information so we can look into why this happened. Please drop us an email to support@ticketarena.co.uk Thanks again for your feedback Ticket Arena

Posted 6 years ago

“What a time to put a security link in 🙃 cost me an extra 20 bar”

Helpful Report

(Elrow Leeds - El Triángulo De Las Rowmundas) - Posted 6 years ago

Hello, Thanks for taking the time to leave us a review. I'm sorry to hear you missed out on the release you wanted. The security step is implemented by your bank to prevent fraud and unfortunately, we have no control over when it is required. We hope the rest of your experience was positive. Ticket Arena

Posted 6 years ago

“good service but the fact i had to pay an extra fee for apple wallet i didn't like”

Helpful Report

(Lasallian Nights 2019 - Day 2) - Posted 6 years ago

Hello, Thank you for taking the time to leave a review. Our delivery fee covers more than just delivery, costs can vary from event to event depending on the hardware and operational costs we incur in order to help run the event. Delivery fees cover costs such as developing our e-ticket technology, providing ticket scanners at events, providing staff to manage entry, designing of tickets and more. This is why mobile, email, and e-tickets can sometimes have delivery fees attached to them. If you have any other questions or concerns please do not hesitate to get back in touch. Kind regards, Ticket Arena

Posted 6 years ago

“took a long time to process as needed to find a phone to download ticket to but there was a hidden drop down for a print out option not seen for ages, unfortunately this meant i was timed out by about 5 seconds so had to start over again! Did manage to sort in the end”

Helpful Report

(NYE Warehouse | Chase & Status - Norwich) - Posted 6 years ago

Hi Kevin, Thank you for taking the time to leave us a review. Unless you or the event organiser have opted for potage tickets, all our tickets can be printed out. Please see your order confirmation email for more details, your ticket is attached as a PDF. We hope this helps! Ticket Arena

Posted 6 years ago

“Nothing special, but decent service”

Helpful Report

(Best Large Club Party) - Posted 6 years ago

Hi Harry, Thank you for taking the time to leave us a review. Feedback is very important to us so it would be useful to know if there's anything we could improve on to make this a 5* review. Please let us know if there's anything you think could have improved your experience with Ticket Arena. Thanks, Ticket Arena

Posted 6 years ago

“Quite a long process to book the tickets. Could be much easier and user friendly. Had to re start twice.”

Helpful Report

(Lasallian Nights 2019 - Day 2) - Posted 6 years ago

Hi Cristina, Thank you for taking the time to leave us a review. Feedback is very important to us so it would be useful to know if there's anything in particular we could improve on to make this a 5* review. Please let us know if there's anything you think could have improved your experience with Ticket Arena. Thanks, Ticket Arena

Posted 6 years ago

“Good way of buying tickets yet not always works”

Helpful Report

(Lasallian Nights 2019 - Day 2) - Posted 6 years ago

Hello, Thank you for taking the time to leave us a review. Feedback is very important to us so it would be useful to know if there's anything we could improve on to make this a 5* review. Please let us know if there's anything you think could have improved your experience with Ticket Arena. Thanks, Ticket Arena

Posted 6 years ago

“As with most events nowadays it is required to set up an account to buy a ticket for £11 !!! Having to disclose so much personal data for a simple ticket is annoying and time consuming”

Helpful Report

(Northern Angling Show 7) - Posted 6 years ago

Hello, Thank you for taking the time to leave us a review. We aim to make purchases quick and easy for customers and we have now introduced payment through Apple and Android Pay allowing a much quicker checkout. If you have any additional comments or felt uncomfortable submitting a particular piece of information we'd love to hear from you so we can continue to improve our service. Thank you Ticket Arena

Posted 6 years ago

“Simple to go through but wouldn't work on my android phone and therefore had to wait and use a computer”

Helpful Report

(NYE Warehouse | Chase & Status - Norwich) - Posted 6 years ago

Hello, Thank you for taking the time to leave us a review. We aim to make purchases quick and easy for customers and we have now introduced payment through Apple and Android Pay through our mobile apps allowing a much quicker checkout. If you have any additional comments or had an issue with a particular device we'd love to hear from you so we can continue to improve our service. Thank you Ticket Arena

Posted 6 years ago

“Charges are way too high, then you get an extra charge for e-delivery, didn’t realise the stamps for that were so expensive”

Helpful Report

(USBF: Superbowl At North Bar) - Posted 6 years ago

Hi Andrew, Thank you for taking the time to leave a review. Our delivery fee covers more than just delivery, costs can vary from event to event depending on the hardware and operational costs we incur in order to help run the event. Delivery fees cover costs such as developing our e-ticket technology, providing ticket scanners at events, providing staff to manage entry, designing of tickets and more. This is why mobile, email, and e-tickets can sometimes have delivery fees attached to them. If you have any other questions or concerns please do not hesitate to get back in touch. Kind regards, Ticket Arena

Posted 6 years ago

“I got the tickets I wanted straight away”

Helpful Report

(Boreham Wood FC Vs Barnet FC Home Tickets) - Posted 6 years ago

Hi Richard, Thank you for taking the time to leave us a review. Feedback is very important to us so it would be useful to know if there's anything we could improve on to make this a 5* review. Please let us know if there's anything you think could have improved your experience with Ticket Arena. Thanks, Ticket Arena

Posted 6 years ago

“It’s OK...”

Helpful Report

(Boreham Wood FC Vs Barnet FC Away Tickets) - Posted 6 years ago

Hi David, Thank you for taking the time to leave us a review. Feedback is very important to us so it would be useful to know if there's anything we could improve on to make this a 5* review. Please let us know if there's anything you think could have improved your experience with Ticket Arena. Thanks, Ticket Arena

Posted 6 years ago

“Took to long to book and impossible on a phone”

Helpful Report

(Harrogate Town Vs FC Halifax Town- HOME SUPPORTERS ONLY) - Posted 6 years ago

Hi Mark, Thank you for taking the time to leave us a review. We're sorry to hear you had an issue making your purchase on your mobile's web browser. Please note we do have a Ticket Arena app available on the Apple App Store and Google Play which makes purchasing on a mobile a lot easier! However, we're sorry to hear you had problems, please drop our support team an email on support@ticketarena.co.uk if you need any technical assistance. Thank you Ticket Arena

Posted 6 years ago

“The app didn’t work so well. It crashed.”

Helpful Report

(End Of An Era: Green Velvet B2b Eats Everything (extended Set)) - Posted 6 years ago

Hi Thomas, Thank you for taking the time to leave us a review. We're sorry to hear you had an issue with our app. We understand feedback is a great way for us to improve the service we offer to our customers and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details so we can investigate further. Thanks, Ticket Arena

Posted 6 years ago

“slight issue with purchase couldnt sort out.resolved over phone”

Helpful Report

(Harrogate Town Vs York City – AWAY TICKETS ONLY) - Posted 6 years ago

Hi Paul, Thank you for taking the time to leave us a review. Feedback is very important to us so it would be useful to know if there's anything we could improve on to make this a 5* review. Please let us know if there's anything you think could have improved your experience with Ticket Arena. Thanks, Ticket Arena

Posted 6 years ago

“At first the website was kinda slow, then it was correct.”

Helpful Report

(REMEMBER THE LAST DANCE 31.12.2018 BCM PLANET DANCE) - Posted 6 years ago

Hi Marina, Feedback is very important to us so it would be useful to know if there's anything we could improve on to make this a 5* review. Please let us know if there's anything you think could have improved your experience with Ticket Arena. Thanks, Ticket Arena

Posted 6 years ago

Ticket Arena is rated 4.6 based on 20,906 reviews