Ticketmaster Reviews

"Bought tickets to the cavs vs magic game 2-24-24. I found out at arrival I had to transfer tickets to the seat geek app to use. While at the counter getting help from the cavs box office, I was told my tickets were already scanned \/ used. I then spent ah hour on the phone with ticketmaster. The woman was ZERO help and I was told I would get a call the next day. By now, the game was half over, but we were meeting 12 people from out of town and had to buy new tickets at the box office. 2 hours already wasted.\r\n\r\nI didn\u2019t get a call back the next day so I called again. I was transferred twice and then another rep told me a case was never even filed the day before. She literally nid nothing at all. New rep was just as bad, but gave me a ticket #. Wouldn\u2019t transfer me to a supervisor, zero attempt to help. Their platform allowed a seller to double sell the tickets. Their platform helped them scam me and they will not do anything to help. I will no longer use ticketmaster and I urge everyone to take their business elsewhere. I will have to file a credit card dispute it appears. Stay away from this company for the fact that their service is trash if not for the fact it isn\u2019t a safe platform either."

"Bought tickets to the cavs vs magic game 2-24-24. I found out at arrival I had to transfer tickets to the seat geek app to use. While at the counter getting help from the cavs box office, I was told my tickets were already scanned \/ used. I then spent ah hour on the phone with ticketmaster. The woman was ZERO help and I was told I would get a call the next day. By now, the game was half over, but we were meeting 12 people from out of town and had to buy new tickets at the box office. 2 hours already wasted.\r\n\r\nI didn\u2019t get a call back the next day so I called again. I was transferred twice and then another rep told me a case was never even filed the day before. She literally nid nothing at all. New rep was just as bad, but gave me a ticket #. Wouldn\u2019t transfer me to a supervisor, zero attempt to help. Their platform allowed a seller to double sell the tickets. Their platform helped them scam me and they will not do anything to help. I will no longer use ticketmaster and I urge everyone to take their business elsewhere. I will have to file a credit card dispute it appears. Stay away from this company for the fact that their service is trash if not for the fact it isn\u2019t a safe platform either."

"I am absolutely livid with Ticketmaster and their despicable practices that allow promoters and venues to get away with straight-up robbery! It's beyond infuriating that they permit these deceitful promoters to advertise concerts with a specific lineup, only to turn around and change it after people have already forked over their hard-earned money for tickets. And to add insult to injury, Ticketmaster has the audacity to refuse refunds to the misled customers! Ticketmaster allowed the venue\/promoter to promote a concert with Tamar Braxton in the middle of the flyer for a show in St Louis on 2\/18. After I purchased tickets, Tamar Braxton was removed from the flyer and Ticketmaster refuses to issue a refund.\r\n\r\nThis is nothing short of a scam, facilitated by Ticketmaster's complicity. It's crystal clear that Ticketmaster is prioritizing their profits over the rights and satisfaction of their customers. Allowing promoters to pull the rug out from under unsuspecting concert-goers and pocket their cash without providing any recourse is utterly reprehensible.\r\n\r\nCustomers shouldn't have to suffer the consequences of Ticketmaster's lack of oversight and accountability. It's outrageous that they are turning a blind eye to this blatant theft. By enabling promoters to engage in this deceptive practice, Ticketmaster is essentially condoning theft and fraud. BE WARE IF YOU ARE PURCHASING TICKETS FROM TICKETMASTER that has multiple artist on the line up. If the line up changes after you purchase tickets, Ticketmaster doesn't care and won't help you get a refund because profit means more to them than customer satisfaction."

"I am absolutely livid with Ticketmaster and their despicable practices that allow promoters and venues to get away with straight-up robbery! It's beyond infuriating that they permit these deceitful promoters to advertise concerts with a specific lineup, only to turn around and change it after people have already forked over their hard-earned money for tickets. And to add insult to injury, Ticketmaster has the audacity to refuse refunds to the misled customers! Ticketmaster allowed the venue\/promoter to promote a concert with Tamar Braxton in the middle of the flyer for a show in St Louis on 2\/18. After I purchased tickets, Tamar Braxton was removed from the flyer and Ticketmaster refuses to issue a refund.\r\n\r\nThis is nothing short of a scam, facilitated by Ticketmaster's complicity. It's crystal clear that Ticketmaster is prioritizing their profits over the rights and satisfaction of their customers. Allowing promoters to pull the rug out from under unsuspecting concert-goers and pocket their cash without providing any recourse is utterly reprehensible.\r\n\r\nCustomers shouldn't have to suffer the consequences of Ticketmaster's lack of oversight and accountability. It's outrageous that they are turning a blind eye to this blatant theft. By enabling promoters to engage in this deceptive practice, Ticketmaster is essentially condoning theft and fraud. BE WARE IF YOU ARE PURCHASING TICKETS FROM TICKETMASTER that has multiple artist on the line up. If the line up changes after you purchase tickets, Ticketmaster doesn't care and won't help you get a refund because profit means more to them than customer satisfaction."

"My tickets to Coldplay vancouver were voided suddenly without any notification.I talked to customer service at Ticketmaster and they said the original purchaser decided to get a refund and they refunded him. \ufffc He said ticket master has no control over their accounts and if the original purchase or decides to get refund for the tickets at any point, even after he \ufffc them he can !!!!!! the original purchaser is a friend and I bought the ticket through transfer option on Ticketmaster at original price; he says he never asked for a refund. As we both are following up on this, I am concerned about how TM is managing our accounts!!!!! No matter who I bought these tickets from, the tickets were in my account a couple of weeks ago and they belonged to me. Ticketmaster failed to provide security to me as a ticket holder; they decided to refund the first purchaser , when doing so they failed to see that the tickets are in somebody else\u2019s account; but they did not fail to remove them from that person\u2019s account !!!!! Can you believe that?\r\nI guess this is the way they want to stop tickets being sold on black market so they are the ones who can sell tickets two times and more expensive for the second time. This is the last time I will buy from Ticketmaster. Shame!\r\nAnd never trust the transfer option on TM app and TM as a whole! Ticketmaster is rubbing us and selling our tickets at market value now! Unacceptable!"

"My tickets to Coldplay vancouver were voided suddenly without any notification.I talked to customer service at Ticketmaster and they said the original purchaser decided to get a refund and they refunded him. \ufffc He said ticket master has no control over their accounts and if the original purchase or decides to get refund for the tickets at any point, even after he \ufffc them he can !!!!!! the original purchaser is a friend and I bought the ticket through transfer option on Ticketmaster at original price; he says he never asked for a refund. As we both are following up on this, I am concerned about how TM is managing our accounts!!!!! No matter who I bought these tickets from, the tickets were in my account a couple of weeks ago and they belonged to me. Ticketmaster failed to provide security to me as a ticket holder; they decided to refund the first purchaser , when doing so they failed to see that the tickets are in somebody else\u2019s account; but they did not fail to remove them from that person\u2019s account !!!!! Can you believe that?\r\nI guess this is the way they want to stop tickets being sold on black market so they are the ones who can sell tickets two times and more expensive for the second time. This is the last time I will buy from Ticketmaster. Shame!\r\nAnd never trust the transfer option on TM app and TM as a whole! Ticketmaster is rubbing us and selling our tickets at market value now! Unacceptable!"

"I got extremely negative experience with the Finnish branch of this company. In September, 2022 I bought online a ticket for the Cure concert in Helsinki scheduled for October 8, if I remember right. In the end of September Finland restricted (in fact, closed its border) travelling for Russian citizens. I had to cancel my trip and asked for refund due to force majeure circumstances. I was refused with an explanation \"we can not make a refund until Russia is under sanctions\". I tried to explain for a few months that neither I, nor my banks were under sanctions, and asked a few times to provide viable legal grounds for their refusal. No result, just fruitless waste of time for communication with them. Effectively, these guys have stolen my money. They are crooks. Be careful with them."