“Returns policy is ridiculous! I find it shocking there is no returns label supplied and you have to incur further costs to return items, for such a large company this does not seem right and appears you get penalised if you decide to return any items”
Hi Nurul Islam
Thank you for the order, we don’t state on our website we offer free returns it clearly states it’s the customers responsibility to return orders. As a small family business in very tough trading conditions and we can’t afford to offer free return when we already offer free delivery on low value items. There is actually trend away from free returns from online retailers now due to the enormous cost of returns and environment reasons. I do know some of the very large companies that still offer a free returns label now put restrictions on customers accounts if return rate is above 10%.
Have a nice day
TiesRus
Hi David
Thank you for the order, estimated delivery times are provided to all customers on the delivery options page so the customer can choose the appropriate delivery they require. Orders sent via the free delivery option are not shipped via a tracked service, this information is also available on the delivery and returns info page. If you ever have an issue with an order please contact us, we are here to help.
Have a lovely day
TiesRus
Hi James Michael Acheson
Thank you for the order which was dispatched 20th October and was delivered to your flat in TN1 1UR the very next day please see royal mail delivery notification 3203978730001E10D46A1. Your item was delivered on 21-10-2020. Possibly you have got our company confused with another one, all couriers are experiencing delays in the network due to the present circumstances and customers need to consider this when choosing the appropriate delivery option and understand its not always the fault of the company you have placed an order with.
Have a great day
TiesRus
