“I had an issue with a delivery and had to order another tie in order for it to arrive on time. I then ended up with 2 ties, despite several correspondence from myself to Ties R Us I've had no communication back with regards to arranging a return for the additional tie.
The product itself is excellent quality for the price, hence my Average rating.”
Hi Luke Ferguson
I have just seen your review and done a little research firstly you ordered on the 14th April at 12.21pm it was dispatched on the 14th April 3.15pm. Interlink tried to deliver your parcel 15th April 2.24pm but no one was present. I have also checked comment “regarding despite several correspondence from myself to Ties R Us I've had no communication back with regards to arranging a return for the additional tie”. You only sent 1 email 20th March 3.55 pm in which you even admit you missed the delivery due to you not being in and we replied on the 21st march at 6.57 am with a returns code. We have emailed you all proof so you review is inaccurate regarding delivery and communication, we do of course appreciate the comments about quality.
Have a great day
“It'd be nice to track the order once it's dispatched. I currently have no idea where it is. Also, although we're located in the US, I ordered a tie set from Amazon Prime a few days after ordering from Ties R Us and received that item two days later.”
Good morning we try our best to colour match but it’s very difficult as we can’t calibrate customer screens, also it depends on what device you have viewed the item on there are matt and gloss screens and mobile devices all produce a slightly different appearance which is out of our control. We are more than will to exchange and pay for the return shipping if not 100% happy.
Have a great day
“Delivery was very quick which I couldn't complain about although on opening the tie it was off gold colour not bright yellow like the picture needles to say I will be sending it back.”
