Timpson Reviews

"Left Devastated ........ \r\n\r\nTook my evening wedding dress in to be dry cleaned, Garment was labeled as delicate dry clean only, Signed the waiver that stated some beading can come loose during the dry cleaning process, this was to be expected due to the nature of the dress however what was returned to me was devastating the dress was destroyed, a knotted tangled mess, apparently it didn't withstand the process, Found that odd they fact it was dry cleaned once before with zero damage, Plus they steps they said they take to carry out the dry clean to consist with the extent or the nature of the damaged total lies, lots of back and forward, passing the buck etc even returning the dress to their tech department all a waste of time, a \u00a3500 dress that held sentimental memories destroyed non repairable and they offered me a \u00a317 refund as a gesture of good will. Would not reccomened at all"

"Have waited 2 weeks for trousers to be dry cleaned. At time of leaving them at Timpsons, Sainsbury\u2019s, Hadleigh Road, Ipswich I was told it would take 1 week. Now I have tried them on I find a double crease, front and back where one crease should be. Sloppy work, no interest in doing a proper job. Very disappointed."

"Popped into Timpson in Daventry on the 26th of July. Asked David if he could engraved a letter A on my necklace. Very pleased with the result. Excellent customer service. Will definitely go back back there again without any hesitation"

"I would never resole or re-heel a pair of shoes with this company. If Gary the sales representative is the face of Timpson\u2019s it will be bankrupt very soon. I left a beige shoe to be resoled, the finish was terrible and all this Gary person can say in his condescending and curt tone \u201c I didn\u2019t do the work\u201d. I asked if the sole could be tided up, he did this reluctantly. He gave me back the shoe, worst than before, as he sprayed some lacquer\/polish on the shoes that made the ill-marched resole look worst. Gary needs training in customer service, he is rude and quite frankly did not give a s***. I would score zero if possible, next time I will just replace the shoe than use Timpson, a shoe repair shop with no concept of repairing shoes in the 21st century."

"I would never resole or re-heel a pair of shoes with this company. If Gary the sales representative is the face of Timpson\u2019s it will be bankrupt very soon. I left a beige shoe to be resoled, the finish was terrible and all this Gary person can say in his condescending and curt tone \u201c I didn\u2019t do the work\u201d. I asked if the sole could be tided up, he did this reluctantly. He gave me back the shoe, worst than before, as he sprayed some lacquer\/polish on the shoes that made the ill-marched resole look worst. Gary needs training in customer service, he is rude and quite frankly did not give a s***. I would score zero if possible, next time I will just replace the shoe than use Timpson, a shoe repair shop with no concept of repairing shoes in the 21st century."

"Been use Timpson Edgbaston Morrison dry cleaning few years. couple times hard gelatinous mark been found on cloth after wash. i am not a fussy person and never go back to question them what is it until couple weeks ago my jumper been found a big hole on it after wash. report on line next day and been told need to speak to the shop manager. bring in the jumper and she first respond is: that won't be cause by us, not even apologize. then they went through their own investigate report. result is the damage can be caused by a sharp object but because no other cloth in the cleaning load had no damage so it is not possible for this one ??? how about by staff negligence on my jumpers only? the report result is by insect damage like larvae of the clothes moth. which is ridicules. i have been sent in 5 clothes to wash and only this been insect damage? i have hundreds cloth hang together in same wardrobe and never had any mark of insect on any of them. only because you can't find the reason so insect damage by customer will be the easiest way to explain and no responsibility on your side? the damage is so obviously cause by a sharp object and the store still use majority wired hunger with a sharp head. the cloth has been checked one by one on counter when receive. on return no one check with you on counter and all been put in a requested non-transparent bag. it is a valuable pure cashmere jumper and new only 1 year from purchase. i will tell everyone i know to avoid us Timpson dry wash and will never go back again."

"Been use Timpson Edgbaston Morrison dry cleaning few years. couple times hard gelatinous mark been found on cloth after wash. i am not a fussy person and never go back to question them what is it until couple weeks ago my jumper been found a big hole on it after wash. report on line next day and been told need to speak to the shop manager. bring in the jumper and she first respond is: that won't be cause by us, not even apologize. then they went through their own investigate report. result is the damage can be caused by a sharp object but because no other cloth in the cleaning load had no damage so it is not possible for this one ??? how about by staff negligence on my jumpers only? the report result is by insect damage like larvae of the clothes moth. which is ridicules. i have been sent in 5 clothes to wash and only this been insect damage? i have hundreds cloth hang together in same wardrobe and never had any mark of insect on any of them. only because you can't find the reason so insect damage by customer will be the easiest way to explain and no responsibility on your side? the damage is so obviously cause by a sharp object and the store still use majority wired hunger with a sharp head. the cloth has been checked one by one on counter when receive. on return no one check with you on counter and all been put in a requested non-transparent bag. it is a valuable pure cashmere jumper and new only 1 year from purchase. i will tell everyone i know to avoid us Timpson dry wash and will never go back again."