Tippsy Reviews

Name: Tippsy
Rating: 4.77

4.8 Rating 2,588 Reviews

95 %

of reviewers recommend Tippsy

4.8

Based on 2,588 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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198

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery speed is awful and very unreliable. Products and packaging are great which is the only reason I keep coming back. I order a month in advance because I have no idea when it will come.”

Helpful Report

Posted 6 months ago

“One bottle broke in transit, and so the box REEKED. I ordered all (6) sweet bottles, but two were dry and sour. I'll probably order again to try and find something I like, but you really do get what you pay for and these bottles are cheap.”

Helpful Report

Posted 1 year ago

Hi Lauren. I sincerely apologize for the inconvenience this has caused. While rare, there are times that our orders are damaged in transit. Please contact our customer service at order@tippsysake.com Our team will be sending you a recovery package right away. Thank you for being our customer.

Posted 1 year ago

“I haven't tried the sake yet...I bought for a special occasion and it's in my fridge. The delivery process and delivering it to my outdoor porch in 104-degree temperature was terrible. I spent $400 on the sake, I hope it's still OK!”

Helpful Report

Posted 1 year ago

Hi David, Thank you for ordering our sake for your special occasion! With the help of our shipping partner’s extensive network, we maintain the quality of sake as it makes its way throughout the United States. Extra precautions are taken for severe weather conditions. Final delivery is made via UPS or other local carriers. We hope you enjoy our sake.

Posted 1 year ago

“I do not have enough positive interaction with Tippsy to rate them properly but this is a REQUIRED section to review the horrible box I did receive so their fault for the rating, I was going to skip this part. I think they are misleading so far... I'll edit in the future if I can figure it out, still annoyed I have to do this section!”

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Posted 1 year ago

“I have not tried it yet because it didn’t get here in time for Christmas. That’s what I needed it for.”

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Posted 2 years ago

We are sincerely sorry for the inconvenience this has caused with the Christmas gift. Our Customer Support team will investigate and reach out to you to take care of this case.

Posted 2 years ago

“Worst shipment which caused the sake left at my front door over night. 7pm yesterday till 9am in this morning. We have very hot weather here in Dallas/Plano Texas!”

Helpful Report

Posted 2 years ago

Hi Hiroshi, Thank you so much for your review. We sincerely apologize for the delivery issue. We will report this issue to our carrier. We take pride in our extra care and quality of sake during summer. Although it takes an additional week or two for your order to arrive, we transport your order via temperature-controlled trucks to our regional hubs throughout the country before handing it off to local carriers for ground shipping to mitigate the risk of spoilage. We hope we will serve you much better next time.

Posted 2 years ago

“Felt that for the price and size of the bottles it was not worth it. I also looked up the actual cost of a full bottle and rounding up found that if I had bought the full bottle size it would have cost something like $168 and that was rounding up. It feels like I overpaid for what I got and makes me rethink ordering again.”

Helpful Report

Posted 3 years ago

Hi Alison. Thank you so much for your review. I'm so sorry about it. We also have some different taste great sake, so if you try to some other sake which is cheaper one, let us know. We can help you great quality sake! I hope you will order some good sake again!

Posted 3 years ago

“The 3 bottles of saké I received from Tippsy were undrinkable. They were either old, or were subjected to high temperatures and were oxidized. I have been drinking high-end saké for 30 years, so I know good saké when I taste it. I spent $250 for theses three bottles, and all three were poured down the drain.”

Helpful Report

Posted 3 years ago

Hello. Thank you so much for your review. I am so sorry for the inconvenience this has caused... Actually, sake doesn't have expire date. We recommend it should be drink up to 1 year. We have a lot of other sake, so if you want to try different tasty sake, just contact to us! We can help you! I hope you will find your favorites sake. Thank you so much!

Posted 3 years ago

“it never happen before but this time。 when i order ！it have 4 bottles has precipitant ！see one the picture ！i scared drink them”

Helpful Report

Posted 3 years ago

Hello, Sayuri and Hakushika "snow beauty sake" are Nigori which means unfiltered sake and it's normal that Nigori are like this, you just need to shake it. There are no quality issue for those sake. You can also check out this website https://www.tippsysake.com/blogs/blog/a-silver-lining-in-every-cloud-an-introduction-to-nigori-sake to learn more about Nigori before you try them. Feel free to reach out to us if you need more help.

Posted 3 years ago

“I cannot personally speak for the sake itself since I ordered a 3 box subscription as a gift for my brother. This is more of a review of Tippsy Sake as a business. Back in May I paid in full for 3 boxes to be delivered every 3 months, which is a plan they no longer have anymore. The issue I had is that when their subscription plans changed I was not informed as a consumer that they would automatically change everyone's subscription plan to one of their new plans and was charged again for the 2nd box when I had already paid in full for it with my previous subscription plan. I'm currently trying to get refunded, but it seems like poor practice to me to change your consumers subscription plans without their consent, not finish the original subscription order, and then charge to renew the new unapproved plan. My brother enjoys the sake, but having these kinds of issues has turned me off from subscribing or recommending Tippsy Sake in the future.”

Helpful Report

Posted 3 years ago

Hello Diane, We sincerely apologize for the inconvenience we might have caused you. As we have recently renewed our subscription plan, it has caused confusion to our existing customers during the transition of this program. Our customer team has refunded you for the renewal charge earlier this month. We are very sad to see you leave, but we hope you will keep enjoying Japanese sake.

Posted 3 years ago

“Once everything was processed everything moved smoothly I paid extra for shipping and it still took 2 weeks to get won't shop agian”

Helpful Report

Posted 3 years ago

Hi Craig, We wanted to clarify that the 10$ shipping fee is the standard shipping fee on orders of less than 6 bottles and is not an expedited option. The delay you experienced is due to our use of temperature controlled shipping which is necessary during these hot months to ensure your order arrives fresh.

Posted 3 years ago

“Offerings are fine, but shipping is a nightmare. United Parcel sends me an email that the 2 bottles will arrive before 9pm. (Signature required). After waiting 10hrs i get another email that they delivery will be thurs before 9pm. I'm not waiting around another 10+ hrs. Email Tippsy to cancel which they say they'll do. I find a box outside my door Sat afternoon. Tippsy never bothered to follow up and with all the litigation today you might not what "Lil Johnny" getting his hands on alcohol.”

Helpful Report

Posted 3 years ago

Hi Robert. Thank you for your comment and we sincerely apologize for the inconvenience you experienced with our delivery. Unfortunately, we could not cancel your shipping as your package was already out for delivery from your local UPS facility. We are very sorry and sad to hear that your local UPS was not able to arrange your delivery properly - we always ensure to require an adult signature for our delivery by following policy and regulation. Your comment and feedback are highly appreciated as we will reflect on it to improve our operation.

Posted 3 years ago

“I love the idea~ and the first 3 orders were perfect. Sadly, I cannot give a strong review as the customer service leaves something to be desired. I have also been waiting for nearly a month for an order I placed in mid-May.... and another recent order was suddenly "sold out" of an item that had been in stock back when I made the order. Then I was "reimbursed" only a fraction of the cost of the missing items. I want this company to succeed... but they need to fix some stuff!”

Helpful Report

Posted 3 years ago

Hi Amelia, thank you for your comment. We sincerely apologize for the inconvenience you have experienced with our service. As we have sent you an email, our carrier changed its policy in your state and all the items we shipped were returned to our warehouse to be re-shipped with a different carrier. Due to this unexpected change, our shipping got delayed. We will do our best to improve our communication and operation. Per your out-of-stock item, our customer support team has refunded you for the exact amount you have paid for this item after the applied discount (since you have used a discount code for this purchase). If you have any questions about this transaction, please feel free to contact us. Again, we are truly sorry for the delay and inconvenience you have experienced.

Posted 3 years ago

“The sake selection is top notch and all things considering shipping time was not bad. Unfortunately, the packaging is not protective enough and my package arrived sopping wet with sake and a broken bottle.”

Helpful Report

Posted 3 years ago

Hi Valerie, Thank you for your review and for bringing this issue to our attention. We are truly sorry for this unfortunate accident. Our customer support team will contact you to assist you with this matter. We will do our best to improve our service and your feedback is highly appreciated.

Posted 3 years ago

“Everything was good with the initial order and shipment. Ordered the 3 month, received a notice my second shipment was “fulfilled.” Never received it, reached out to tippsy and they said they would look into it, never got back to me. Emailed again, no response. Will not renew and trying to get a refund for the 2/3 shipments I didn’t receive .”

Helpful Report

Posted 3 years ago

Hi Jeremy! Thank you for bringing this up to our attention. We sincerely apologize for the inconvenience that you experienced with your order. Our team is aware of your case and they have been responding to your communication. Please let us know if our email didn't reach you for any reason. Although your May box (which is your second box) has already been shipped out, due to the current situations, some of our carriers are experiencing unexpected delays with delivery. We are doing our very best to resolve your case and we will gladly provide you a refund for the rest of the months of your subscription. Please check our emails to further discuss this case. Thank you so much for your honesty and for being patient.

Posted 3 years ago

“Take really long times for shipping and the sake a bit expensive compare local. Taste feel like same with the shop...I’m not gonna order again”

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Posted 3 years ago

“Bought a bottle a couple weeks ago. Had to pay a lot on shipping because I only bought one. Then it said it was going to take two weeks to arrive. That's somewhat understanable, but two weeks went by and nothing has happened. It seems like they are dragging their feet.”

Helpful Report

Posted 4 years ago

Tippsy is rated 4.8 based on 2,588 reviews