Tippsy Reviews

Name: Tippsy
Rating: 4.76

4.8 Rating 2,674 Reviews

95 %

of reviewers recommend Tippsy

4.8

Based on 2,674 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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214

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never got my order still waiting for a refund”

Helpful Report

Posted 1 week ago

“Warning do not buy from this store. I left a one star review of my experience and it was NOT posted. This is my second attempt. Customer service is awful. They sent me broken merchandise and then denied responsibility. I regret giving them my business. I purchased a large order and two wooden boxes were sent broken. There was no other signs that any damage was made to the exterior mailing box. Likely they sold me broken merchandise and refused to be honorable. Buyer beware!”

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Posted 5 months ago

“Be forewarned of poor customer service. They don’t have a phone line to call, but they do provide a # to send a text message if you so desire - the automated response redirects you to an email address, also automated. I was promised and paid for 5-day ground shipping. I received an email saying that items were packed and awaiting shipment. 5 days later, the Tracking site says “label created, awaiting pickup”, same since Day 1. They have now effectively missed being able to ensure arrival by Dec 20, or 10 biz days elapsed, my event missed. I have tried to cancel but am getting the runaround between dead messaging and deaf emails. I wish you better logistics. Plan ahead and verify!”

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Posted 7 months ago

“My email said I would get a free gift. I never received it and customer service was no help”

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Posted 8 months ago

“I ordered over three weeks ago. Never received my order even after asking for tracking. Tomorrow I will cancel the order and ask for money back”

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Posted 1 year ago

“I ordered 6 bottles of sake and some snacks on 5/19. I received 'confirmation' that it had shipped. Then I watched through tracking that the package never moved. 4 days later I received sake that I ordered from another company. Then on Friday 5/31 I got a notification that I received a notice that I received a refund from Tippsy Sake. When I emailed them I got a confirmation that it had been cancelled and if I wanted to order again, I could. When I asked why I refund amount was $20 less than my order, I got no response. I am still awaiting a response to my second time asking that question. I will soon be contacting American Express to challenge the charge.”

Helpful Report

Posted 1 year ago

“The entire delivery process is a scam. Save your money. They need to resolve the 21 and older during e-sale. Not delivering products to people residences as if none of us work during the day is ridiculous. I purchase other alcohol all the time and it always gets delivered to my doorstep when I’m not home. Plus they charge you $20 restocking. Scam. I will not be using them again.”

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Posted 1 year ago

“I have an unresolved issue with my order and since Tippsy does not have a customer support phone number AND none is responding to my text AND no one is solving the problem via email, I am very frustrated and will likely not use this company again once I get this order resolved.”

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Posted 1 year ago

“They ended up using gls delivery service here in Las Vegas. It was supposed to be signature required. I recently had eye surgery after accident and was at doctors office that day. I received no notice from gls nor from tippsy that my package was going to be delivered that day. After coming home from doctors I recieved a email from gls stating delivered. Upon checking neighbors camera he didn’t even attemp to get it signed nor did he ever drop anything off. I went on google to look up gls to get contact number and found out they are 1 star review and did this multiple times to multiple people. I finally was able to put in complaint over the phone and yet to hear back from gls. I told tippsy what happened and they have not helped one bit! Great merry Christmas to us 😡”

Helpful Report

Posted 1 year ago

Sorry to hear about the delivery experience you've had. This is not how we want to share the love of sake with our customers during the holidays. Please reach out to our support team (https://www.tippsysake.com/contact-us) when you get a chance and we'll be sure to assist you as best we can.

Posted 1 year ago

“My order for the Sake came thru as promised but then the problems started, I have been bombarded with text messages to my phone, after each SPAM text I mark as blocked, then a day later another promotional text message comes thru from a different number. I've blocked at least a dozen different numbers but the unwanted text keep coming, STAY AWAY IF YOU DON'T LIKE SPAM TEXT.”

Helpful Report

Posted 1 year ago

Hi Joe, Thanks for shopping with us and sorry to hear about your experience. This is definitely not how we want customers to feel as we try to spread the love of sake. For a quick resolution, you're able to reply STOP to the promo messages you're receiving. If you have any more trouble, please don't hesitate to reach out through our "Contact Us" page for further assistance.

Posted 1 year ago

“Good product, horrible service! I have to open orders, the second was a mistake. I emailed twice and texted once to cancel and have yet to receive a reply. Both orders were marked "Shipped" the day after I ordered but there's no tracking info even on the first order which was placed 11 days ago.”

Helpful Report

Posted 1 year ago

Thanks for leaving a review and bringing this to our attention. We apologize for the experience you're having and this is definitely not the way we want to share the love of sake with you. Our support team usually responds to inquiries within two business days from when they are received. Someone will be sure to follow up with you in regard to this matter as soon as possible.

Posted 1 year ago

“Tippsy themselves are a great company, with great customer service. Unfortunately, I cannot recommend them due to their courier services - especially if you have teenagers. I live in a high theft area for packages. I use Tippsy because they require a signature for delivery. However, in nearly every delivery the courier does not get a signature (adult or otherwise) and just leaves the package on the doorstep without so much as ringing the bell. This means if you are not home you risk losing the order to thieves and even minors. In two separate incidents, I lost my package to thieves for around a total $500. When I called Tippsy I was told that they had no responsibility and that the courier denied a claim to replace the order - even though I provided video proof that the driver forged my signature and that he made no attempt to ring my doorbell. I attempted to upload the video, but it failed. If you live in an area where you are at risk of theft, are not home during the day, can't check your delivery area on a regular basis, or are concerned that minors might have unrestricted access to your order you might want to think twice about ordering from Tippsy. I have had great experiences with Drizzy's Couriers service and will be switching to them.”

Helpful Report

Posted 2 years ago

David, We are terribly sorry for the loss of the package. Our carrier does not accept the claim when the video did not meet the clarification. We will work on the signature release issue which has been frequently occurred after the covid happened. Although it doesn't replace the missing sake, we will credit with $100 in reward points that can be used for any future order If you would consider recreating an account with us. Again, we are so sorry for this inconvenience.

Posted 2 years ago

“I ordered on December 10 but have no shipment as of December 25. I tried to contact them through email and text, but they completely disappeared. Potential fraudulent company.”

Helpful Report

Posted 2 years ago

I am sorry for this inconvenience caused. Our customer service team is monitoring your pakage every day after the first touch. Some states are strict to ship alcohol to. We need to take additional steps to move the inventory before we hand it off to the local carrier. This usually causes your shipment to take an additional week, on top of the 3-5 business day shipping standard, to be completed. I hope you receive your order quickly.

Posted 2 years ago

“Having the same “no shipment” issue. No update for ~2 weeks after the order. They’ve never responded to my inquiry. Terrible company.”

Helpful Report

Posted 2 years ago

Thanks for contacting Tippsy and sorry about the delay with your order. So sorry for the delay as we have some strict states to ship alcohol to. I hope you receive your order in time and enjoy the sake.

Posted 2 years ago

“Never received my shipment”

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Posted 2 years ago

Hi Yen, After reviewing your order, it looks like it was delivered. Hope you'll enjoy your sake and happy holiday.

Posted 2 years ago

“Unhelpful customer service; Order process unclear when sending gifts; Was unaware of certain policies that otherwise would've prevented me from spending money here.”

Helpful Report

Posted 2 years ago

Hi Lauren, Thank you for your patience. Now, your issue has been dealt with by our customer service team. Kind Regards Tippsy

Posted 2 years ago

“there was no nigori in the box”

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Posted 3 years ago

Hi Kenneth Thanks for contacting Tippsy and I'm sorry to hear that we didn't send you what you ordered. Is this issue with the product "Flash Sale 12 Mini-Bottle Set"? Please contact our customer service at order@tippsysake.com. Again, we sincerely apologize for this inconvenience.

Posted 3 years ago

“Expired products”

Helpful Report

Posted 3 years ago

Hi Patrick, Thanks for letting us know about the expired products. Our team does its best to ensure the quality of all products featured in our catalog is of the highest standard when sent to our customers. If the sakes were expired, this may be an instance where external issues could've interfered with the quality of our products and we definitely want to address this as soon as we can. The Tippsy Support Team will be sure to reach out to you shortly so that we can follow up on this issue. Thanks again for being a Tippsy customer :)

Posted 3 years ago

“I never got mine so I don't know”

Helpful Report

Posted 3 years ago

Thank you very much for your review. We are sincerely sorry for the inconvenience this has caused with your order. Our Customer Support team will take care of this case.

Posted 3 years ago

“Haven't tried the sake yet. Where to begin? I wasn't informed before making my purchase that I would need to be home for signing/accepting the package. I also wasn't informed of the tracking of the shipment so I didn't know when to intercept it. The shipping courier tried FOUR times to deliver. TWO of which I wasn't even contacted since they were not provided with my phone number. Nor was I asked by Tippsy to provide a door code (major shipping couriers have access and I don't need to provide one) *Doorbell rings in the middle of me calling the shipping courier to inquire about the eta of today's shipping, my third call mind you, as I simultaneously typing out this sad review. Jump to receiving the sake NOT cold so I'm strongly considering returning it as I do not want to get sick... not knowing how long/many days it's been going from vehicle to a temperature-controlled room. Needless to say, I'm very dissapointed and will not be signing on for a subscription. Some of this could so easily be avoided, by providing an ample amount of clear communication and instruction for the customer and the courier.”

Helpful Report

Posted 3 years ago

Thank you so much for your review. We are sincerely sorry for the inconvenience this has caused with your order. Our Customer Support team will take care of this case.

Posted 3 years ago

Tippsy is rated 4.8 based on 2,674 reviews