“The overall construction of this product is outstanding. Well built, however the hydraulics are installed in a way they are left unprotected. I have a broken hydraulic line, with odd ball fittings, that none of my local shops stock. Have been waiting on them to ship a new one for a week and it hasn't even been shipped yet. I am disapointed with their customer service and the design that left the hydraulics exposed.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.
“The skid steer adapter plate worked great and fit perfectly. I welded to my John Deere grapple so it’s permanent now. Quality product and it’s very strong.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
“👍🏽👍🏽 Arrive in a timely manner, heavy duty as advertised. The spear locations are a little narrow. Spears on the very end would be helpful otherwise it gets the job done.”
“I've always received great service from Titan Attachments and this was typical. I ordered the rake wheels and they wouldn't fit my application. Titan was very prompt to issue a return authorization so I could send them back for a refund.”
“I finally got the Grapple installed. Grapple came with Skid Steer Hydraulic connectors. I requested tractor connectors and they were not provided. Delivery was disappointing and be aware Titan does not require a signature for the delivery, scary! I had to pick the Grapple off of the delivery truck and transport it the last 1/2 mile to my farm. After hours of research and discussions with my tractor dealer, I procured the correct connectors. Now 12 days after receipt of the Grapple, I use it for land clearing and brush removal. Grapple works well, and seems strong enough to do the job! Titan could use better customer and delivery service. The shipping contractor's customer service was responsive. Titan, not so much.”
“Excellent product fit and finish is great! Only issue I had was the forks kinda tight on frame until the paint got worn off in some places otherwise no issues at all.”
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.
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