“Titan root rack grapple seems of good quality, they ship and deliver in a very timely manner. Haven’t had a chance to use it yet for haven’t had it but a week or two. Great service and great product.”
“My order arrived with parts that did not fit together. Manufacturing defect. After two weeks of back and forth emails, still no resolution or replacement parts. I will probably need to send the rake back for a refund.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement order for you. You can contact us at info@titanbrands.com if you require additional assistance.
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.
“I've used my 9" auger to drill holes for fence posts. It performed better than expected. I'm very pleased with my purchase. I'll be getting a lot of use from this auger.”
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