Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
“Very well built will never break or bend the spears on it .Very easy to put on and take off .I liked it so much I now have 2 of them ..Definitely will buy some other things in the future.”
“The product seemed okay but it didn’t fit on my piece of equipment. They want me to pay shipping back which I would accept but then they want a 20% restocking charge. What a stupid thing to do. I was going to buy a couple thousand dollar grapple for my skid steer so they saved $10 or $12 dollars and lost a couple thousand.
So beware if something won’t work for you. I’ll certainly never buy anything from them a, I’m just glad it was a small item.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.
“Hello everyone,
My suggestion to anyone looking at a creditable company avoid this one. I had purchased a set of teeth for frontend loader on tractor. They sent these to me and didn't open for 4 months and once opened no pins were in box. I reached out to have these sent vis USPS for lower cost. They refused to sent saying out of warranty. I would be embarrassed to send an e-mail telling someone that. I will go out of my way to ensure no other person gets this treatment via post on channels. I just reported to better business bureau in Georgia who will note this company's standards.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.
“Ordered a cat2 quick hitch, and somehow it was damaged in shipping by Fed Ex, never even made it to me. I called them and Titan sent a new one while the damaged unit was still on it's way back to them. No hassle. Good customer service.”
“I have been looking for a 3-point carry all for some time and found several but most different work with a quick attach. When this one arrived, it was missing the lower lift pins so I contacted support and within a week they arrived. I installed them and everything was happy.
The fit on the quick attach was perfect. Customer support proved to be excellent.”
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