“Purchased a Grapple for my tractor from Titan. Although I haven't gotten to use it yet, it really look nice and solid. I have several other attachments from them and have been quite happy with all of them!”
“I haven’t been able to put it to use yet, but it was a pleasant buying experience, it was well packaged, and appears fairly well built. Considering how far out the mini skid steer plate sticks out away from the full-size skid steer plate, I’m surprised there is not more lateral stability fabricated in to the unit. I plan to weld in some 45° plate supports on the ends. I will be very happy if this adapter works out for me as I will be able to share my mini skid steer grapple with my compact tractor, which will save me significant amount of money.”
“Product is heavy duty and performs as expected. The reason for the markdown is because of shipping. Forks were shipped appropriately and well packaged. The frame was not. Packed in a single layer cardboard box that was significantly damaged on arrival. The pins obviously fell out because they were not there upon unboxing. I contacted customer service and they said 3-5 business days to process and you might get them in a few weeks. I had to go buy pins to use the forks. Very disappointed in the customer service when the problem wasn’t my fault.”
Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.
“Haven't used it yet but definitely could use a little better engineering on stand.
Had to come back to order other necessary parts but on back order until December.
When shipped, delivery was made at highway entrance and not driveway.”
Hi. Regarding the delivery, we’d like to clarify that our standard shipping policy is curbside delivery, which means items are typically dropped off at the nearest accessible location, such as the entrance to the driveway. We apologize if this caused any inconvenience. Please reach us at info@titanbrands.com if you require further assistance.
“Paid over 300.00 dollars for this mower , no way to make it float behind tractor, and does not do a clean cut on broom straw , very disappointing, I paid a lot and still have to go over it twice”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
“I have not used this yet, and everything was complete when it arrived. The steel frame that the drum aerator was bolted down too was bent, which only caused the steel frame to a sag down on 1 side of the aerator. No real damage to aerator. The only other thing is which I wish was included is the 2 pins for the top of the attachment A Frame, so you don't have to figure out what size pins is needed to be able to use for the i-match on my tractor.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
“I understand that with all shipping/freight there can be issues. With that said I know for a fact that your packaging is very marginal. It was designed for shipping some very light weight items. Poor packaging at best.”
Hello, please accept our sincere apologies if the packaging of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.
“Ordering was a breeze. Shipping was fast. And the attachment I purchased exceeded my expectations. I will definitely be doing more business with Titan.”
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