“My new stump bucket exceeds my expectations. Heavy construction and made in USA. A great feature not mentioned in the advertisement is the fact that it has slots in the back of the bucket. Very well thought out these slots give you visibility to better see your work at certain angles. I’m a fan . Thank you TITAN”
“The wrong item was shipped to my address and I have not heard back from customer service after sending the pictures they requested. I need to get this item returned and get the item I ordered.”
Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the refund. You can contact us at info@titanbrands.com if you require additional assistance.
“The stump remover sized to fit the JD 1023e tractor has been a good implement to compliment the attachments we already have for our John Deere (JD). It fits well and is a very heavy duty tool. Delivery was within the time frame stated when I ordered the item and the tracking application worked well as did the delivery service SAIA.”
“Titan Attachments has no problem taking money from customers while portraying a false service on their website. Their website should state there is a chance a customer will pay $112 for expedited shipping and receive zero expedited shipping. They advertised a service, took money for that service, and then kept the money when their company did not fulfill that service. We paid $112 for the attachment to arrive in 5-7 days. It didn’t arrive until 17 days later. I also contacted BBB for a refund on the expedited shipping fee and the company just said no, sorry we don’t guarantee shipping times. Then they shouldn’t advertise and take money for expedited shipping.
The quality of their product is good though.”
Hi. We apologize for the frustration and inconvenience you've experienced regarding the expedited shipping. Upon checking, we see that you have already been assisted by one of our customer service agents. Unfortunately, as advised, the estimated delivery time is an estimate and not a guarantee. Once the parcel has been handed over to the carrier, we have no control over any delays that may occur. We understand your disappointment, and we are continuously working to improve our services. Please reach us at info@titanbrands.com if you require further assistance.
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. You may also submit a product suggestion through this link, https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. We hope to be able to serve you again!
Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!
“I had very good experience from the first time that I made contact, very goog customer service.
I was informed how long was the waiting period, then at the exact time I was informed of the delivery date and arrival date and everything was just the way they said from the begining. thank you”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.
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