“My Class 1 Quick Hitch arrived timely and well packaged. Upon opening the box I found all instructions and documentation to quickly register my hitch.”
Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.
“Decent quality attachments at fair prices. Shipping company (SAIA) is a joke. No call ahead, dropped off bucket with random metal angle contraption on it. Sent heads up email to Titan and got a "we're super sorry" as a response.”
Hi. Thank you for your feedback. We're glad to hear you found the attachments to be of decent quality at fair prices. We apologize for the inconvenience you experienced with the shipping company. We understand how frustrating this can be and are actively working to improve our logistics partnerships. Your feedback is valuable to us, and we’re committed to making improvements. If you need further assistance, please feel free to contact us at info@titanbrands.com.
“I ordered two quick hitch attachments for my tractors. They were both shipped on the same date; however, one arrived at my home approximately one week before the other. In addition, one was in good shape, boxed up securely, while the box of the one that arrived late was almost destroyed, causing scuff marks and cosmetic damage to the hitch. When I spoke with Titan, I was reminded that I did not purchase the additional insurance for shipping, which leaves me with a damaged product and no fix. Titan offered me a 10% refund, but I would have preferred to just receive the undamaged product that I ordered.”
“I paid the extra money for the US made version of this item. Unfortunately, I had to spend about an hour grinding to make it fit the quick release system on my tractor. I do have four other Titan attachments that all fit fine, but for whatever reason this one did not fit, and I didn’t want go through the hassle of returning it, so I put the time in to grind reliefs in the slots where the two pins drop into the attachment. Once I got it to fit up properly, the bucket worked very well.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
“Order was shipped quick and the quick attach hitch appears to be well made, The reason for the low rating was the quality of the packaging, The hitch was almost falling out of the box and was not packaged very well. I would be hesitant to order in the future due to the chance of damage”
Hello, please accept our sincere apologies if the packaging of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.
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