“Called the company directly to place order. Purchased the 72" HD root rake grapple. Order arrived on time and visually undamaged. Haven't had the chance to unpack and use the unit yet, Still need to purchase hydraulic hoses to connect the 3rd function.”
“equipment showed up in insuffisient crating , crating to light of material for the equipment , crating was busted open in several areas . once we removed equipment from crating found it was put together wrong, and a bracket was damaged , instructions were poor and pictures did not dictate equipment involved.”
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.
“The cheap shipping box was falling apart when it was delivered and at least one assembly bolt fell out of box as I was moving it. I have not tried to assemble the device yet so I don’t know if all the parts are even in the box!!”
Hello, please accept our sincere apologies if the box of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.
“Item arrived broken … I’m informed this will be replaced but that has yet to arrive; therefore, I STILL DO NOT HAVE the item I exchanged my hard earned money for.”
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Upon checking, it is ready for shipment Please email us at info@titanbrands.com if you require further assistance.
“I had a difficult time getting my wood splitter attached to my quick attachment. The bottom plate was bent in the lower left hand side. After bending it back I was able, not without difficulty, get the wood splitter attached. Also the nuts on the top of the push plate were loose and I had to tighten those.
I also had to pick the splitter up at the freight terminal. It was supposed to have been delivered and a time was given as to when it was to be delivered but it never came. The next day I got a call from the shipping company saying that it could not be delivered until the following day. So I went to the terminal and picked it up.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
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