Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
“These products are every thing you Need great quality for the money and I am very pleased with every thing I have got from them
I will order other items in the future
Waldrop farms”
“I like the quality and seems very heavy duty, I went with the longer forks and I am happy with the strength rating and stoutness they are, I have 100% confedence when lifting. This is 1 of 3 attachments I have bought now and I am very happy with the experiance each time! I recomend and I will continue buying more attachments from them in the future!”
“These forks appear well made. These are the lightest forks I could find, which is what I needed for my subcompact tractor. They attach and detach very quickly and easily. I quickly put them to use.”
“Attatchment arrived with top hook welded crooked and was off by half an inch. It would not fit. When I contacted customer service they asked if i could get a local fabricator to quote a repair. I gave them the quote. They then asked for more pictures than I provided. I needed to use it so I had the fabricator start working on it. Customer service then contacted me and said since they did not agree with the quote they would only give me $65. Yes, $65 for a poorly manufactured attatchment. I would watch out for titan attachments. I will never purchase from a company this shady that would only offer $65 to re fab a thier defective part again.. Spend the extra $150 and get oem. It will at least fit.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
“The fork attachment is very sturdy and easy to attach. The workmanship is excellent. And I want to thank the technical support team for their fast response to FedEx losing part of the delivery. They resolved the issue quickly.”
“U like all the features on the frame. Just wish the frame was taller. As you lift the bale it stays level even at full height. If the frame was taller it would tilt the bale back toward the tractor. This helps to keep the bale from sliding off the spear going up hills.”
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“I thought it was odd that I received the forks separately, but I found out why once the frame arrived. They tried sending me a customers return, and it was marked damaged by that customer and had an RMA attached to it. It was very obvious, the frame was bent, like a fork lift hit it at full speed and the cross bar welds brokenโฆ not to mention the multiple scratches in the paintโฆ Anyways here it is, 3 days after I refused the shipment and 4 emails/texts to titan with nothing but an auto response. A very disappointing experience after spending almost $1500”
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our customer support specialists who assisted you with your concern and issued a replacement. You can contact us at info@titanbrands.com if you require additional assistance.
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