Hi, we apologize for the inconvenience caused by receiving the wrong mower initially, but we're glad to hear that we were able to resolve the issue promptly for you. Ensuring customer satisfaction is our top priority, and we appreciate your understanding. Please reach us at info@titanbrands.com if you require further assistance.
“I haven't used the fork lift attachments yet as I have to adapt them to my old tractor first. But by inspection, they seem to be robust assemblies just like I was wanting. Shipping was fast and easy.”
“Parts fell out of box on first shipment and never received, got second shipment and they are the wrong parts also had several parts in my box that I didn’t order so assuming someone else didn’t get what they ordered. Do you you want these back?”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and explained to you the return options. You can contact us at info@titanbrands.com if you require additional assistance.
“Seems like a good product but haven't been able to use it yet due to the fact that the couplers were different from my tractor. This product needs to have a selection of couplers offered to the customer at the point of purchase. Only other issue so far is the tapped hole that secures the pin for the cylinder is cross threaded. Probably rereview it after use of the tool..”
Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. You may also submit a product suggestion through this link, https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. We hope to be able to serve you again!
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