Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date. Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.
“Purchased Titan Quick Hitch and Titan 60” Landscape Rake. To my dismay the top hook did not work with the Rake. I had to drill 2 additional holes. Second issue is the Rake doesn’t come assembled. Third issue the Rake doesn’t come with a parking stand. If I known all this I would have went with multiple other brands where these issues aren’t a problem. I will say the Hitch and Landscape Rake appear to be high quality and well built.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
“I usually don't provide a review but I have been reminded and reminded over and over and it was a not a good experience so I was going to let it go. First my order was wrong. Ordered and paid for 4 items and received 2 and was basically accused of trying to scam them out of 2 other items. Upon receiving the two additional items the quality was poor to say the least. I have purchased many items from titan but with experience may be my last”
Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.
“I received my pallet frame and one pallet forks in 5 days. It have been two more weeks now and I still have not received the other fork. I have $800.00 worth of metal that I cannot use and customer service has not been helpful. I need that fork!”
Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We checked and your order was delivered on 08/05/2024. If you have any concerns, please email us at info@titanbrands.com.
“The Bale spikes are not the right size. They do not tighten up in the cone as The nut bottoms out on the threads, leaving the spike flopping in the cone”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
“Equipment is heavy duty and for that I am impressed. Used the flail mower for the first time on our trails and ditches with 5-6’ high grass and saplings with no trouble at all. Grass was damp but still no clumping or plugging up of the unit. If the mower holds up under heavy use, I would highly recommend the purchase by others. Shipping was fantastic thru Fed Ex.”
“The attachment was delivered fast and was in perfect condition. I have purchased several pieces of equipment from Titan and always received great service.”
“I purchased a 42” smooth mini skid bucket and a universal mini skid quick adapter plate. First impression, good price, finish etc looked great and shipping was pretty fast. But… the bucket doesn’t quite fit, it’s too tight so it won’t lock in. I have to do a little grinding on it to get it to fully seat so I can engage the locking pins. Haven’t had any issues with other attachments so it’s not my machines plate. Seems as tho the tolerances on the new bucket are a little tight. All in all, I’m happy with my purchase and Titan.”
Hi, we apologize for the inconvenience with your order being returned in transit. Unfortunately, we don’t have control over the carrier’s delivery processes. We’ve confirmed that you’ve already spoken with one of our customer support representatives, who has processed your refund. Please reach us at info@titanbrands.com if you require further assistance.
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