“Missing parts on arrival, hydraulic fittings loose at connections, quick connect fittings leaking at face. I have other attachments from Titan that are good, disappointed in this one.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
“The rake grappel is working nicely with exception of a hydraulic fitting leak from improper hose fitting assembly. I talked to customer service and they plan to send a replacement hose. Thanks for the quick response.
Bear”
“WOW! what a heavy built set of forks, something easy to put on a tractor bucket with high quality materials. These are well built, and believe me Superman, it takes everything you got to pick up the box when it gets delivered. 10//10”
“MY TRACTOR BUCKET RECEIVER HITCH ARRIVED PROMPTLY AND WAS USED TO MOVE TRAILERS ON THE VERY FIRST DAY ! THIS THING IS EXTREMELY HEAVY DUTY AND WORKS FANTASTIC,!!1 TITAN IS JUST PLAIN GOOD STUFF !!!”
“Not knowing what I needed, I spoke with the sales staff to try to find the right part for my tractor. The sales staff rushed to recommend a part that wound up being the wrong one. When I inquired about returning the part and then ordering the correct part, I was told I could do that but I would have to pay for return shipping. The return shipping would have cost me as much as the part itself cost so I instead had to sell the part at a reduced amount to minimize the money I lost.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.
“It’s heavy, it’s stout and hopefully I can install on my Case 580D backhoe. After receiving the thumb and researching instillation a little more I read my boom maybe ductile iron and not suitable for welding. I need to do more research before proceeding. Lesson learned.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.
Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!
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