TJ Hughes Reviews

Name: TJ Hughes
Address: Hughes House London Road, Liverpool
Rating: 3.49

3.5 Rating 712 Reviews

59 %

of reviewers recommend TJ Hughes

3.5

Based on 712 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Phone:

06865192

Location:

Hughes House London Road
Liverpool
L3 8JA

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TJ Hughes 1 star review on 2nd October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered an air fryer for a Christmas present.It was very reasonably priced and arrived very quickly.My mum is delighted with it.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 8 years ago

“I ordered 3 weeks before Christmas and never arrived.sent emails and no reply so requested refund.terrible customer service so will never be using tj Hughes again.”

Helpful Report

Posted 8 years ago

Hi Paul, Do please accept our apologies for the inconvenience caused. I've checked your account and it seems you have been refunded, but do please contact us at the web enquiries page on our website, if we can be of any further assistance. Kind Regards, TJ Hughes.

Posted 8 years ago

“It's not bad, but no HD port only works through DVD not what I expected ????”

Helpful Report

Posted 8 years ago

Hi Tracy, Could you please email us more details at the web enquiries page on our website? If you included all details we will look into any issues you have. Kind Regards, TJ Hughes.

Posted 8 years ago

“Bought some slippers which were just what I had been looking for, perfect colour with a very good sole Used to go to TJs as a child with my mother in the 40s and 50s and now I live in Doncaster and can still shop at TJs.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 8 years ago

“Sent my goods to 2 different address not my address even though I told them more than once they had the wrong address”

Helpful Report

Posted 8 years ago

Hi Donna, We are really sorry to hear that you experienced problems ordering through our website. Do please let us know if you have any outstanding concerns. Kind Regards, TJ Hughes.

Posted 8 years ago

“The advisor I spoke to on the phone was very knowledgeable and reassuring.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your experience with us. We are pleased you are happy and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 8 years ago

“Ease of use, very quick delivery, best prices. Very pleased will use again”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 8 years ago

“Ordered Jean-Paul Gaultier Eau de Cologne as a Xmas gift. Cologne bottle was smartly packaged in a stainless steel tin - unfortunately badly dented and damaged on arrival. Product could have been more carefully packaged to avoid damage. Unfortunately due to time constraints leading up to Xmas, kept purchase for myself and bought alternative gift locally for friend. I'm sure TJ Hughes would have refunded/replaced but with insufficient time, decided not to bother. Won't be buying from TJ Hughes again.”

Helpful Report

Posted 8 years ago

Hi Ewan, Please accept our apologies for this. Yes, if you'd have notified us we would of course have replaced this for you, or offered you a refund. We are aware of this issue and have now retrained our despatchers to ensure that this problem does not occur again. Kind Regards, TJ Hughes.

Posted 8 years ago

“Still havent received my item ordered at the beginning of December. I emailed but heard nothing for weeks to be told there has been a 'glitch' Won't be shopping with you again.”

Helpful Report

Posted 8 years ago

Hi Jessica, I'm so sorry to hear of your experience with us. We have experienced a few technical difficulties over the Christmas period, but I can assure you that these have now been rectified. Kind Regards, TJ Hughes.

Posted 8 years ago

“Great communication , fast delivery,very pleased would definately use again.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 8 years ago

“Excellent service and quick delivery.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 8 years ago

“Great prices, easy to shop online, quick delivery in Belfast, Very pleased!”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 8 years ago

“I am very disapointed. I ordered a christmas present and i paid for home delivery. i recieved an email telling me it had been deliverd to your widness store! I rang your store and they confirmed it was there so i travelled all the way from ellesmere port to collect it. I have sent an email and recieved nothing back to claim my postage i paid.”

Helpful Report

Posted 8 years ago

Hi Chloe, Please accept our apologies for the distress this has caused. We did have a few glitches with regards to home deliveries being changed to click and collect. We have now rectified these. I can also tell you that we have now refunded your postage charges. We are so sorry you have not had a positive experience but we do hope to be able to welcome you back soon. Kind Regards, TJ Hughes.

Posted 8 years ago

“Very good quality tartan bedlinen”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 8 years ago

“Asked for double quilt cover was sent king size.”

Helpful Report

Posted 8 years ago

Hi Helene, Please accept our apologies for the error in size that was sent to you. I see from our records that you have returned the king size. Please feel free to let us know via our web enquiries page on our website if you need any further help on this matter. Kind Regards, TJ Hughes.

Posted 8 years ago

“I bought some ellesse men's trousers online from TJ Hughes before xmas for £19.99, when I received these my son tried them on and in the pocket was 2 betting slips from Liverpool. I was shocked that these have obviously been worn returned and then packaged and sent to me. I went to the shop in Hartlepool and asked for the manager who told me he cannot do anything for me and that I had to take the trousers away with me and send them back to T J Hughes online. I advised that this wouldnt be done In time for xmas and his reply was I'm sorry there is nothing I can do. This service was shocking and I will never shop at TJ Hughes again because I do not want to purchase second hand clothing. Absolutely disgusted at this service. !!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 8 years ago

“Very good service, received item in good time. Will buy again in the future.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase with us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 8 years ago

“Would definitely buy from this site again,delivered on time”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 8 years ago

“What a nightmare!!! Ordered some curtains for delivery only for them to be sent to store, well I say sent to store! They actually got sent back to depot cause the address had been put on wrong. After numerous phone calls to numerous people I finally got through to a lady who could help rearrange delivery so over 2 weeks later I finally got my curtains which are lovely but not really worth all the hassle. Won't be shopping online with you again!!”

Helpful Report

Posted 8 years ago

Hi Philippa, Please accept our apologies for the problems you've encountered. We've looked into this and there seems to have been a problem with the labelling on your delivery which is why it was returned to the depot. I'm pleased to say that this has now been rectified and we do not anticipate any further problems around future deliveries. Kind Regards, TJ Hughes.

Posted 8 years ago

“Goods on offer at very reasonable prices, easily ordered on line, delivered to door within time stated,excellent service ,what more to ask for? WELL DONE.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 8 years ago

TJ Hughes is rated 3.5 based on 712 reviews