“Ordered underwear online for a gift and chose the click and collect option which stated 3-5 working days, the item took almost 4 weeks to arrive into store by that time they hadn't arrived quick enough so I had to buy another lot in store. What confused me was they had them in store stock and I'd asked a rude member of staff if there was anyway he could refund the online purchase and I could just buy them in store - but he said the online ordering was a completely different company(?!) and he knew nothing about click and collects.
When they arrived into store I opened the box to check them infront of the same cashier from the other week and the packaging had been ripped open, and the underwear looked as if it had been tried on and was stuffed in the bottom of the box. I told the cashier I wasn't going to accept them like this and he told me 'I'd have to as I couldn't return them and there was nothing he or I could do about it'. There were plenty on the shelf so I asked if I could just swap with one of them and he told me I couldn't, so I asked to speak to the manager (who was lovely) and she instantly swapped them for me. Obviously I'll not use the shop or online store again.”
Hi Charlotte, Do please accept our apologies for any problems you experienced with our click and collect. We are working on rectifying these to ensure that going forward this process is as smooth as possible. With regards to you issues in store, could you please let us know what store this occurred in and we can look into this for you? Kind Regards, TJ Hughes.
Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.
“I ordered 3 weeks before Christmas and never arrived.sent emails and no reply so requested refund.terrible customer service so will never be using tj Hughes again.”
Hi Paul, Do please accept our apologies for the inconvenience caused. I've checked your account and it seems you have been refunded, but do please contact us at the web enquiries page on our website, if we can be of any further assistance. Kind Regards, TJ Hughes.
Hi Tracy, Could you please email us more details at the web enquiries page on our website? If you included all details we will look into any issues you have. Kind Regards, TJ Hughes.
“Bought some slippers which were just what I had been looking for, perfect colour with a very good sole
Used to go to TJs as a child with my mother in the 40s and 50s and now I live in Doncaster and can still shop at TJs.”
Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.
Hi Donna, We are really sorry to hear that you experienced problems ordering through our website. Do please let us know if you have any outstanding concerns. Kind Regards, TJ Hughes.
Thank you for taking the time to review your experience with us. We are pleased you are happy and have left such positive feedback. Kind Regards, TJ Hughes.
Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.
“Ordered Jean-Paul Gaultier Eau de Cologne as a Xmas gift. Cologne bottle was smartly packaged in a stainless steel tin - unfortunately badly dented and damaged on arrival. Product could have been more carefully packaged to avoid damage. Unfortunately due to time constraints leading up to Xmas, kept purchase for myself and bought alternative gift locally for friend. I'm sure TJ Hughes would have refunded/replaced but with insufficient time, decided not to bother. Won't be buying from TJ Hughes again.”
Hi Ewan, Please accept our apologies for this. Yes, if you'd have notified us we would of course have replaced this for you, or offered you a refund. We are aware of this issue and have now retrained our despatchers to ensure that this problem does not occur again. Kind Regards, TJ Hughes.
“Still havent received my item ordered at the beginning of December.
I emailed but heard nothing for weeks to be told there has been a 'glitch'
Won't be shopping with you again.”
Hi Jessica, I'm so sorry to hear of your experience with us. We have experienced a few technical difficulties over the Christmas period, but I can assure you that these have now been rectified. Kind Regards, TJ Hughes.
Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.
Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.
Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.
“I am very disapointed. I ordered a christmas present and i paid for home delivery. i recieved an email telling me it had been deliverd to your widness store! I rang your store and they confirmed it was there so i travelled all the way from ellesmere port to collect it. I have sent an email and recieved nothing back to claim my postage i paid.”
Hi Chloe, Please accept our apologies for the distress this has caused. We did have a few glitches with regards to home deliveries being changed to click and collect. We have now rectified these. I can also tell you that we have now refunded your postage charges. We are so sorry you have not had a positive experience but we do hope to be able to welcome you back soon. Kind Regards, TJ Hughes.
Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.
Hi Helene, Please accept our apologies for the error in size that was sent to you. I see from our records that you have returned the king size. Please feel free to let us know via our web enquiries page on our website if you need any further help on this matter. Kind Regards, TJ Hughes.
“I bought some ellesse men's trousers online from TJ Hughes before xmas for £19.99, when I received these my son tried them on and in the pocket was 2 betting slips from Liverpool. I was shocked that these have obviously been worn returned and then packaged and sent to me. I went to the shop in Hartlepool and asked for the manager who told me he cannot do anything for me and that I had to take the trousers away with me and send them back to T J Hughes online. I advised that this wouldnt be done In time for xmas and his reply was I'm sorry there is nothing I can do. This service was shocking and I will never shop at TJ Hughes again because I do not want to purchase second hand clothing. Absolutely disgusted at this service. !!!!!!!!!!!!!!!!!!!!!”
Thank you for taking the time to review your recent purchase with us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.
Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.
“What a nightmare!!! Ordered some curtains for delivery only for them to be sent to store, well I say sent to store! They actually got sent back to depot cause the address had been put on wrong. After numerous phone calls to numerous people I finally got through to a lady who could help rearrange delivery so over 2 weeks later I finally got my curtains which are lovely but not really worth all the hassle.
Won't be shopping online with you again!!”
Hi Philippa, Please accept our apologies for the problems you've encountered. We've looked into this and there seems to have been a problem with the labelling on your delivery which is why it was returned to the depot. I'm pleased to say that this has now been rectified and we do not anticipate any further problems around future deliveries. Kind Regards, TJ Hughes.
