TJ Hughes Reviews

Name: TJ Hughes
Address: Hughes House London Road, Liverpool
Rating: 3.49

3.5 Rating 712 Reviews

59 %

of reviewers recommend TJ Hughes

3.5

Based on 712 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Phone:

06865192

Location:

Hughes House London Road
Liverpool
L3 8JA

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TJ Hughes 1 star review on 2nd October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never ever would I order anything online with TJ Hughes again! Ordered a television for my son for Christmas ( he was getting a PS4 for Christmas so needed a tv) ordered on the 14th of December and wasn't made aware of any delays. Received an email from Yodel to tell me they would be delivering by a certain day, no worries. 21st of December no tv, phoned Yodel and they didn't have it to deliver. Tried on many occasions to contact TJ Hughes customer care to no avail (the lines were down for maintenance, who does maintenance a few days before Christmas????? ) Got to speak to someone eventually from customer care who rang from the number I tried so many times!!! Apparently there was a problem with Yodel and I was promised next day delivery from DPD. I received no tv before Christmas from TJ Hughes and all I got was an apology for the inconvenience. I demanded a refund which I eventually got after all the lies!”

Helpful Report

Posted 8 years ago

“Excellent service and delivery of items ordered at one of the busiest times of the year.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 8 years ago

“Bought this jacket great value cxxx”

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Posted 8 years ago

Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 8 years ago

“No issues at all.”

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Posted 8 years ago

Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 8 years ago

“Ordered 2 pair of Wrangler jeans which I have previously bought direct from stores. They arrived on time and were just what I expected. Good service.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 8 years ago

“excellent products and good prices”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 8 years ago

“Royal mail didn't leave a non delivery card so the time for delivery had expired I contacted your customer service and they said it was up to me to arrange delivery with Royal mail but as I explained numerous times they were awaiting instructions from TJ Hughes once again your colleague said it was up to me to make delivery so I was faced with the prospect of not having the tiles delivered. And losing my money And I couldnt collect the towels because I didnt have a Royal mail non delivery notification card ! At this stage your CSD offered no help whatsoever!! Your CSD service was unwilling to help resolve the situation as Royal mail were awaiting instructions from TJ Hughes and after a lot of tooing and froing tj hughes csd I presume issued instructions to royal mail so I managed to arrange delivery of the towels as a result of this bad buying Experience I will not be purchasing from TJ Hughes again”

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Posted 8 years ago

“Good service”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase with us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 8 years ago

“Never got the for Christmas too late said there were I stock but it was weeks later”

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Posted 8 years ago

Hi Helen, Please accept our apologies for this. We did experience a few technical difficulties with our software around the Christmas period. I'm pleased to say that these have now been rectified. Kind Regards, TJ Hughes.

Posted 8 years ago

“Great choice of products and website and good customer service”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 8 years ago

“Not easy to return as it took that long to arrive royal mail useless”

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Posted 8 years ago

“I purchased george forman grill from you , i payed postage it went to 59 yarborough GRIMSBY instead of mine they telephone me and i then had to get taxi to pick it up so i was not very happy it was very inconvenient. also i went into my local boyes store only to find they were selling the same george forman for £5 less . yours mrs p sexton”

Helpful Report

Posted 8 years ago

“Product arrived on time. The toy was not damaged but the card box was ripped this is probably due to the fact the toy was packaged in a large plastic sack and was probably damaged in transit.”

Helpful Report

Posted 8 years ago

Hi Andrew, Please accept our apologies for the damage to your purchase. Do please let us know if an item is damaged so that we can replace it. If you would like to discuss this further please feel free to contact us on our web enquiries page on our website. Kind Regards, TJ Hughes.

Posted 8 years ago

“Ordered a t shirt on 28/11/16 for click and collect couldn't believe I had to wait until 6/12/16 to collect it from store. I then needed to return it which I did on 14/12/16. It is now 3/1/17 and I still have had no refund. So all I can say is the service is atrocious would never buy from them again”

Helpful Report

Posted 8 years ago

“Great service”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 8 years ago

“Often, when you are making a purchase online and the item is out of stock the seller will say ' We will email you when this item is back in stock' and then you do not hear from them again. But well done TJ Hughes because you kept your word and you did email me and I was able to purchase this item as a Christmas gift for my son. I love TJ Hughes as you stock the most incredible bargains - top brands at affordable prices. Excellent - everything that you want.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 8 years ago

“I ordered two pairs of men's Nike joggers, they both arrived overly big and long in length nothing like the Nike joggers bought previously! Also I had them delivered to my home to find they had left a security tag on them which so had to make the trip into the store anyway. Was not impressed first and last time buying here.”

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Posted 8 years ago

“Very Good service!!”

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Posted 8 years ago

Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 8 years ago

“The boxes on two of the items were in a right state they were presants and it was embarassing to gift them , how close it was to christmas i could do nothing about this , it looked like they were the last items off shelf which had messed with and damamged i dont think damage would of came from delivary either otherwise items wouldnt of even worked how i assume it was how they were sent to me”

Helpful Report

Posted 8 years ago

“Very quick service and good quality items”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 8 years ago

TJ Hughes is rated 3.5 based on 712 reviews