“I placed on order on 29th November, no confirmation received and my order hadn't been received but the money was taken. It's impossible to make any contact to discuss. Two emails sent and no reply”
Hi Ann, I'm sorry to hear of the delay to your deliveries. I've checked and can now see that you are now in receipt of your order. Any further questions, do please let us know via the web enquiries and we will do all we can to help. Kind Regards, TJ Hughes.
Hi Patricia, Thank you for taking the time to write a review, we are pleased you are satisfied with our service and have left such positive feedback. Kindest regards, TJ Hughes
Hi Andrew, Thank you so much for taking the time to review your experience with us. We're so pleased to hear that the customer service you received was so good. With regards to click and collect, we are working on improving the service for customers, so that no problems arise in future. Kind Regards, TJ Hughes.
Hi Catherine, Thank you for taking the time to review your recent purchase with us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.
“Hi as usual order came promptly .ordered 3 items .2 came as 1 delivery.other still not arrived.given up really on recieving 3 item.hopefully turn up soon.”
Hi Linda, Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.
Hi Valarie, Thank you for taking the time to write a review, we are pleased you are satisfied with our service and have left such positive feedback. Kindest regards, TJ Hughes
Hi Angela, Thank you for taking the time to review your purchase from us. Please accept our apologies for the damaged packaging. If there was any damage to your goods, do please le us know via our web enquiries page on our website, and we will look into for you. Kind Regards, TJ Hughes.
Hi Christine, Thank you for taking the time to write a review, we are pleased you are satisfied with our service and have left such positive feedback. Kindest regards, TJ Hughes
“Quite often buy from this site and overall quite satisfied.
Bought a few items lately and 1 paid for one item in stock. Turned out to be not in stock. Took a few weeks to find out not in stock though and receive a refund.
Also purchased another 2 items and received them o.k.”
Hi Margaret, Thank you for taking the time to write your review and for the feedback you have provided. We would like to take this opportunity to apologise for not fulfilling your complete order due to a stock replenishment issue. We hope this has not deterred you from shopping with us in the future. Kindest regards, TJ Hughes
Hi Nigel, Thank you for taking the time to write a review, we are pleased you are satisfied with our service and have left such positive feedback. Kindest regards, TJ Hughes
Hi Theo, Thank you for taking the time to write a review, we are pleased you are satisfied with our service and have left such positive feedback. Kindest regards, TJ Hughes
“I was very pleased with the quickness of the delivery and the quality and price of the curtains, I shop at TJ s lot but this is the first time I've shopped with them on line and it won't be the last,well done.”
Hi Rita, Thank you for taking the time to write a review, we are pleased you are satisfied with our service and have left such positive feedback. Kindest regards, TJ Hughes
Hi Cindy, Thank you for taking the time to write a review, we are pleased you are satisfied with our service and have left such positive feedback. Kindest regards, TJ Hughes
“After lots of searching I found that you had the Christmas tree I was looking for. I am really thrilled with it and the delivery was speedy. I would recommend this to all of your customers.”
Hi Ann, Thank you for taking the time to write a review, we are pleased you are satisfied with our service and have left such positive feedback. Kindest regards, TJ Hughes
“Always no matter what product purchased is a guaranteed saving with the added service of home delivery .no fuss from choosing, ordering and delivery ,great service .”
Hi Maggie, Thank you for taking the time to review your purchase from us. We are really pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.
Hi Jackie. Thank you for taking the time to write your review and for the feedback you have provided. We have reviewed your order and can see that the order in reference was not allocated by our third party courier initially which caused the delay in delivery - the Customer Service team responded to your email account once notified that delivery had not taken place - in which an order was immediately sent out as a replacement. We do apologise that this was not resolved much sooner and hope this has not permanently deterred you from shopping with us in the future. Kindest regards, TJ Hughes
“The store was brilliant when they were opened , but it's good that you can still buy the same things online . It's reasonable priced and always has offers. The delivery service is quick too.”
Hi Sonia, Thank you for taking the time to write a review, we are pleased you are satisfied with our service and have left such positive feedback. Kindest regards, TJ Hughes
“I ordered a Lacoste polo on December 2nd still haven't received this item, nor has there been any email saying when it's being dispatched, they have taken payment. They have no number to call them, also I've sent two emails asking what is happening with my order without reply”
Hi Stuart, Thank you for taking the time to write your review and providing us with feedback that we can use to improve our service. We are sorry to hear that you have received such a negative experience and we have since reviewed your order. Due to the high influx of emails we experienced over the Christmas period - we did notify customers that the response time was up to 5 working days – having checked the correspondences recorded we can see that a response was given to you by the remitted time – but we apologise regardless that we did not provide a much prompter response. During December we experienced a technical glitch which delayed the stock levels transferring to our website and despite attempting to source the stock from alternative locations (hence the delay in the later e-mail) we resigned to the fact that cancellations of the items was our last resort. We do apologise for any inconvenience this may have caused you and hope this has not deterred you from shopping with us in the future. Kind regards, TJ Hughes
