TJC Reviews

Name: TJC
Address: TJC Limited, Surrey House, Plane Tree Crescent, TJC Limited, Surrey House, Plane Tree Crescent, Feltham
Rating: 4.20

4.2 Rating 3,191 Reviews

80 %

of reviewers recommend TJC

Company Reviews

Questions

Metrics

4.2

Based on 3,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

craig.pyke@tjc.co.uk

Location:

TJC Limited, Surrey House, Plane Tree Crescent,
TJC Limited, Surrey House, Plane Tree Crescent
Feltham
TW13 7HF

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Mrs Kay Lawrence

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from start to finish.”

Helpful Report

Posted 3 years ago

“It would be good if you stated the gemstones that you use in jewellery are either Fisher Filled, Heat-treated or altered in any way as a few of your competitors state on their TV channels and on-line”

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Posted 3 years ago

“Over the new year I phoned tjc and was told their office was closed and they had my number and would ring back. That never happened. So I emailed them and got a reply from a member of staff who would resolve the problem for me. Never heard from him again. Unfortunately the item I was trying to contact them with was shipped. Although the item arrived the following day and is great and I still have a problem re sizing. Apart from that all other items arrived safely with no problems. So am rather reluctant to call them again so may have to return the item instead.”

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Posted 3 years ago

“Staff very helpful”

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Posted 3 years ago

“Lovely jewellery. Good value for money. Very pleased 😀”

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Posted 3 years ago

“I have never had any problems with tic , customer service very helpful”

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Posted 3 years ago

“On the whole, I think TJC is a very good company except for the packaging on people's orders it is insufficient and needs vast improvement, on more than one occasion I have received jewellery damage due to the poor packaging.”

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Posted 3 years ago

“I love the jewellery such a bargain price great value for amazing pieces”

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Posted 3 years ago

“When my item arrived it was as shown on site iam ok with the item as it was a present .”

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Posted 3 years ago

“Delivery time, takes too long, I joined tjc plus, so I could get my order quicker, as it advertised next day delivery, that has never happened”

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Posted 3 years ago

“I ordered some earrings after Christmas . I was notified every step of the way . They arrived today & I am very pleased . The design & quality is even better than I was expecting .”

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Posted 3 years ago

“Eventually after alot of phone calls i got my refund for an order which was cancelled. This took 1 MONTH to get money back to card. Staff were ok BUT ENGLISH IS VERY POOR and needs improving.”

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Posted 3 years ago

“Very reasonable prices and the jewellery is beautiful.”

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Posted 3 years ago

“Always been happy with my purchases good service fairly good prompt deliveries”

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Posted 3 years ago

“Awaiting order still not arrived chased with CST still no update despite acknowledgements of my complaint. Very very bad service for a C long standing customer !!!!!”

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Posted 3 years ago

“Very good customer service”

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Posted 3 years ago

“Have received my previous orders and they were beautifully packed. Good quality and very pretty. But their order checkout site has a bit of a problem. Keeps telling me there are 4 items and there is only three for the order I am placing now!😯”

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Posted 3 years ago

“Easy site to use, quick delivery,. excellent prices and good value for money.”

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Posted 3 years ago

“Gold was so thin cracked after just 5 hours of wearing it poor”

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Posted 3 years ago

“Great service and value”

Helpful Report

Posted 3 years ago

TJC is rated 4.2 based on 3,191 reviews