“I want to give them 4 stars for being a bit overpriced but full of great snacks and unique stuff I'd have to go to Japan to try. I don't even have an issue with the increased $11/mo I paid for Covid shipping because it's to be expected. Here's what happened:
I accidentally charged a second subscription thinking I could renew my subscription early to get a promotional KitKat item. Stupid me, right? Thankfully their kind customer service rep was nice enough to offer a store credit refund that would sit there when my recurring payment comes up. Cool. Easy fix. I got two duplicate boxes because of my idiocy, but that's fine.
They didn't give me store credit.
They charged me when the recurring payment came up. Now, I was stuck with TWO YEARS of payments.
Guess what the next customer service rep ('cause I closed the ticket, thinking it was solved) response was? If you read other negative reviews, you know: they refuse to refund my money. All they can offer is store credit. They claimed that I agreed to pay when I signed up under their terms and conditions. THAT'S NOT THE ISSUE. The issue is your shady company lied to me and never gave me store credit so you could charge me again!
I'm about to do a chargeback on them but I'm giving them a last chance to fix the problem and refund my money. I doubt this shady business will do that.
I highly suggest you don't bother with this company. The products are great, though expensive, but the customer service is shady at best. They also do lowbrow things like offer a prize entry for writing a 5 star review of them.”
“Service and delivery was prompt. I was able to collect it at a nearby collection point as opposed to it being delivered to my house. Price is a little high as it is converted from Usd but it’s all right for a once in a while treat.”
“I really like the wide range of treats included in the summer box, and the balance of savoury and sweet! Some really good stuff in this box, like the orange vanilla coke, the yakisoba snack, and the watermelon chocolate! Some of the snacks are a bit too sugar-heavy for my taste, but I think most would enjoy this box!”
“Just received first box I ordered for my son as a surprise and got it early! He loved it and cannot wait for his next box next month! Keep the awesomeness coming!”
“Absolutely love the boxes. I love the snack selections and how bizzare they can be. I could never gets snacks like this where I live. I do wish they would put two of the small snacks in the boxes. I feel like you can’t really fully enjoy the small single snacks with just one. But all in all, 5 star product.”
“Tokyo treats definitely fixed the issues with the shipping. The pandemic definitely threw a wrench into the process but thats has been taken care of now. Customer service always made sure they kept me updated. Thanks. I only wish they would put more premium item in the box.”
“We requested a 3 month subscription and were pretty happy with it despite the fact that the initial charge of $100.50 apparently doesn't include the cost of shipping and were then charged an additional $10.95 for every box. (That's $44.45 per box which is rather steep for what it is. Several other boxes are half the price)
But what really put us off was that apparently the subscription auto renews, which is fair enough, but there was no notification or communication prior to this happening. The moment my card was charged I was notified by my card and I filed a ticket with TokyoTreat and was told there was nothing they could do despite the fact that they hadn't shipped anything yet.
"Subscription cancellation won't affect the current order, it will only affect the next order.
We will still ship the boxes that you have paid for and can't refund it."
Abysmal customer service and their pricing/charging system could use some clarification.”
“Do. Not. Order. From. Toyko. Treat.
ToykoTreat is hands down the worst company I have ever dealt with and now with the current world events, they have an excuse to blame everything on!
I ordered my first box in April and it arrived within 2 weeks, so I thought great! And looked forward to the next months one...
That was 'shipped out' April 20th after they charged your card $5 for 'better' shipping due to delays with COVID-19.
I then started to look at some of their reviews/twitter mentions/facebook comments and started to realise that a lot of people were missing out on their boxes.
This didn't concern me at first because I had received my first box pretty quick.
Anyways... 13 weeks later... no box.
I emailed and emailed and just kept getting the same response of 'its on the way' 'I can guarantee you its making its way to you'... although funnily enough you're never given any tracking whatsoever.
It doesn't matter how late the box is or if its lost, they will NEVER EVER give you a refund.
After 18 weeks, I opened a dispute with PayPal and ToykoTreat's response was too provide tracking info, which didn't even say it had been picked up by the courier?!?!?!
How was this allowed? You should be ashamed of yourselves.
I managed to chargeback the payment and anyone else waiting, I recommend you do the same, PayPal seem to be aware of their shady business practices and I got my refund pretty quick.
I will never order from them again and I will never let any of my friends do the same.
Order from JapanCrate as the community says they are better anyways and at least you will actually receive customer service.
In the end they just gave me a copy and paste email, nothing to say sorry for all the delays, no sending out another box, no nothing.”
“This was my third time ordering from Tokyo Treat and they never fail to amaze me! I got a subscription every time and loved all of them, will definitely be ordering more. My sister especially the younger one is always super excited to see all of the things and enjoys all of the candy we get. It’s great for sharing with younger siblings as it’s such an experience for them. Definitely recommend 10/10!”
