“MAJOR FLAWS in Customer Service and Customer Portal. It seems they intentionally built a low-grade portal to prevent customers from easily accessing important subscription & payment information.
At NO GIVEN TIME in the previous weeks/days did this company have the courtesy to provide their customers the OPPORTUNITY to review their subscription renewal, especially when charging another 12-months – and then to not consider some kind of refund is quite off-putting.
I was already charged extra for DHL services during COVID (though I had tried to decline), and did not complain about those charges.
Considering I replied within 24-hours of receiving payment confirmation of charges, I am extremely disappointed in the level of customer service provided by this business.”
“Bad customer service! Rebilled for a box I did not want in March and I still have not received it despite over 20+ emails back and forth with customer service. Increasing shipping prices without approval from the customer and charging from free (in march) to 5.95 to 10.95 per box on top of the premium price. No help from customer service over 7 months and no desire to keep happy customers. Not worth the effort or the money as soon as anything goes wrong.”
“I got the premium box, it did not disappoint. There were items for everyone to enjoy. My favorite was the drink, this month it was creme brulee milk tea, delicious.”
“For whatever reason, my box was shipped almost 3 weeks later than the others had been. I hope this is a fluke as I was going through withdrawal, ha! Very good variety. I enjoy the drinks. I don't like gum so I wish I could opt out of it. Overall, worth the money.”
“The treats are so good. Customer service is kinda complex and I wish I could make choices in what I get but I share them with my nieces and nephews. Its a hit”
“I got a three month gift for my wife and me and we absolutely love it. We just got the Halloween themed one and couldn't be more ecstatic. We will definitely be ordering more in the future!”
“I have to say out of three boxes, I have been happy the majority of the time. Price is pretty good compared to other "premium" services and I enjoy that this one is strictly japanese. Delivery is always early for me and I haven't had to do a refund yet. Honestly, as a picky person, I've been overall happy and satisfied.”
“Tokyo treat delivery is super fast and I enjoyed the whole experience. It’s exciting to try new snacks every month. The October box was filled with fun Halloween snacks. Can’t wait for next month!”
“It's an awesome way to try flavours you'd most definitely not find here! I can honestly say I haven't disliked anything I've tried so far, even though some things were out of my comfort zone haha”
“I love japan and I really want to go there someday. So I got curious of the japan snacks..I saw tokyo treat then I decided to purchase and tadaaa! all are very cute and looks enticing..😁 I want to taste all of them but I don't want to be run out of it. The shipment was very fast and all are delicious with cute packaging.”
“I want to give them 4 stars for being a bit overpriced but full of great snacks and unique stuff I'd have to go to Japan to try. I don't even have an issue with the increased $11/mo I paid for Covid shipping because it's to be expected. Here's what happened:
I accidentally charged a second subscription thinking I could renew my subscription early to get a promotional KitKat item. Stupid me, right? Thankfully their kind customer service rep was nice enough to offer a store credit refund that would sit there when my recurring payment comes up. Cool. Easy fix. I got two duplicate boxes because of my idiocy, but that's fine.
They didn't give me store credit.
They charged me when the recurring payment came up. Now, I was stuck with TWO YEARS of payments.
Guess what the next customer service rep ('cause I closed the ticket, thinking it was solved) response was? If you read other negative reviews, you know: they refuse to refund my money. All they can offer is store credit. They claimed that I agreed to pay when I signed up under their terms and conditions. THAT'S NOT THE ISSUE. The issue is your shady company lied to me and never gave me store credit so you could charge me again!
I'm about to do a chargeback on them but I'm giving them a last chance to fix the problem and refund my money. I doubt this shady business will do that.
I highly suggest you don't bother with this company. The products are great, though expensive, but the customer service is shady at best. They also do lowbrow things like offer a prize entry for writing a 5 star review of them.”
“Service and delivery was prompt. I was able to collect it at a nearby collection point as opposed to it being delivered to my house. Price is a little high as it is converted from Usd but it’s all right for a once in a while treat.”
“I really like the wide range of treats included in the summer box, and the balance of savoury and sweet! Some really good stuff in this box, like the orange vanilla coke, the yakisoba snack, and the watermelon chocolate! Some of the snacks are a bit too sugar-heavy for my taste, but I think most would enjoy this box!”
“Just received first box I ordered for my son as a surprise and got it early! He loved it and cannot wait for his next box next month! Keep the awesomeness coming!”
