“Do. Not. Order. From. Toyko. Treat.
ToykoTreat is hands down the worst company I have ever dealt with and now with the current world events, they have an excuse to blame everything on!
I ordered my first box in April and it arrived within 2 weeks, so I thought great! And looked forward to the next months one...
That was 'shipped out' April 20th after they charged your card $5 for 'better' shipping due to delays with COVID-19.
I then started to look at some of their reviews/twitter mentions/facebook comments and started to realise that a lot of people were missing out on their boxes.
This didn't concern me at first because I had received my first box pretty quick.
Anyways... 13 weeks later... no box.
I emailed and emailed and just kept getting the same response of 'its on the way' 'I can guarantee you its making its way to you'... although funnily enough you're never given any tracking whatsoever.
It doesn't matter how late the box is or if its lost, they will NEVER EVER give you a refund.
After 18 weeks, I opened a dispute with PayPal and ToykoTreat's response was too provide tracking info, which didn't even say it had been picked up by the courier?!?!?!
How was this allowed? You should be ashamed of yourselves.
I managed to chargeback the payment and anyone else waiting, I recommend you do the same, PayPal seem to be aware of their shady business practices and I got my refund pretty quick.
I will never order from them again and I will never let any of my friends do the same.
Order from JapanCrate as the community says they are better anyways and at least you will actually receive customer service.
In the end they just gave me a copy and paste email, nothing to say sorry for all the delays, no sending out another box, no nothing.”
“This was my third time ordering from Tokyo Treat and they never fail to amaze me! I got a subscription every time and loved all of them, will definitely be ordering more. My sister especially the younger one is always super excited to see all of the things and enjoys all of the candy we get. It’s great for sharing with younger siblings as it’s such an experience for them. Definitely recommend 10/10!”
“The chocolates in all the boxes I’ve received are completely melted. They say they will add an extra item of equal value of the chocolates to my next box but never do. They said the melted chocolates aren’t their fault, because they can’t control shipping, and it’s a common occurrence... yet they still include chocolate during warm months?! I’ve asked to cancel my subscription but they refuse to do it. Also, right now you need to pay DHL shipping which is an extra $15 for me... for below quality products! Extremely dissatisfied!”
“Fantastic prduct, my wife and I look forward to this every month , great chance for us to spend time with each other and enjoy some unusual treats we wouldn't have tried otherwise. We cant wait for the next one!”
“Tasting new and different things during global quarantine somehow reminds me of how we on this planet are the one and same, once again we can save our civilization by thinking globally and acting locally.”
“Wish I could give 0 stars. My box was supposedly sent out over 120 days ago, but has not arrived. Customer service kept telling me to wait 14, 30, 90, and 120 days. I filed a dispute with PayPal and TokyoTreat responded with a supposed tracking number, yet I did not pay for tracking and the tracking number shows up as invalid on both JapanPost and my local mail courier tracking service. Their joined site Tokyo Catch never gives me problems, but I'll never try Tokyo Treat again.”
“Tokyo treat always surprises me and bring me a bit of joy when opening it and seeing what I’ve gotten this month. During the hard times right now it just brings a bit of happiness into our lives to know that they’re still good stuff out there. I also love Tokyo treat as Japan is number one on my list to visit and having the option to eat food from Japan makes me feel like I’m there.”
“Amazing japanese snacks, awesome variety and cool booklet with tons of information about the snacks given. We look forward to getting our box every month. I would 100% recommend this box, its definitely worth it.”
