“My May box (shipped 14th April) still hasn’t turned up... I’m so disappointed in this company and every ticket I send through to question them about it they push me further and further back. I keep getting robotic answers and they are coming up with every excuse under the sun to NOT refund me. First, they have to wait for the box to come back, but if it’s lost in the post then it can’t come back so I’m paying for nothing, then I have to wait 6 weeks since shipping, I message a day after still not received my box then they tell me to wait 90 days and push it back even further... I’ve paid for 2 boxes and received nothing... I am incredibly disappointed in this company at the moment... I’ve put $70 (plus $10 as they are forcing everyone to pay for “priority shipping” which means absolutely nothing!) dollars to them and got NOTHING out of it! 😔 I feel incredibly disappointed and ripped off... I had high hopes for them but now I’m just considering swapping services as soon as I’m able to settle the disputes about my missing boxes...
I’ve skipped the July box and I’m also still waiting on the June box. This company has let me down. I keep telling them that their shipment should be here by now because I had ordered something else from Japan the same week and that arrived within 2 weeks of ordering AND I didn’t pay for anything extra shipping wise.
I'm going through Paypal to try and get a refund as it's beyond a joke now. Constantly getting their excuse of 'Covid-19' is causing delays. Well, why is it that some people in the UK are getting their boxes and some people aren't? This company has some issues and they are making it incredibly difficult for me to trust any other subscription service like this in the future!”
“***THIS COMPANY WILL NOT REFUND YOU FOR ANYTHING***
Am still waiting on April & May boxes (current end of July).
Have had other things shipped over from Japan with delays of a few weeks - not months.
The parcels have clearly either not been sent in the first place or have got lost in the post. However TokytoTreat point blank refuse to give you a refund or try to help in any way to find your parcel, give you vouchers, send a new box or ANYTHING to make up for it. So im now down $60 with absolutely nothing to show for it. Currently having to escalate the issue with Paypal as Tokyotreat refuse to do anything.
In addition to this they will also charge you extra whenever they see fit for "additional express shipping costs". The parcels were supposed to arrive in 10-14 days, its now been nearly 3 months so thats fun.”
“I was subscribed for about 9 months. At first it was great and exciting but the contents started getting quite boring and repetitive. I'd cancelled my subscription at this point. I had however, paid for two months of boxes that hadn't arrived. I contacted customer support and have basically been told there's nothing they can do. £90 down the drain thanks guys”
“I bought a subscription in March. I was waiting for two months to get the first box (just because of COVID delays). It was worth the wait. Products are very unique, you can get sweet, salty and spicy ones in the same box. They have also streak section, where subscribers can get rewards, coupons for next orders. After 6th and 12th streak you'll pay less for your boxes (I'm on my way :d). By extending your subscription you're able to get bonus products in on of your boxes, I think it's cool. Support is very friendly and responding fast (even in pandemic crisis). Now, boxes are coming faster too. It takes 3 weeks to arrive to Poland. I love my journey with TokyoTreat!”
“Getting DIY match milk tea this month was awesome I am addicted to bubble milk teas and getting in July was so cool . You guys should put more of those in the crates. I absolutely love you guys I get surprise every month”
“The colorful and fun packaging was one of the best parts. They pack a great variety of snacks and flavors each time. I had no problems with their billing system or any inconvenience.”
“The box was filled with amazing and delicious treats, my only concern is one of the boxes took 3 months to get here and they double charged us for no reason. Other than that I loved it.”
“Each box is packed! I love the variety and ton of snacks we get each month! I love that there is also a beverage to taste every time. We love getting to experience the new flavors as a family. I am amazed at how many flavors of KitKat there are!”
