“Love the quality and designs of these trunks. The only issue is that the kid-sizes do not have draw-strings around the waist. My son is 4 1/2 and only the 1-2 size will fit him around the waist (he wears 4T shorts in all other brands).”
“I would suggest adding drawstrings to kids swim trunks. Love the father/son patterns but is a bummer when son can’t wear them because waist is too big.”
“The shorts are nice and well made but the sizing chart is off a bit. My son wears a size 4 (almost size 5) so I ordered the 3-4 size however they are very big on him and will have to wait almost a year to grow in to them. In all though they are nice.
Love mine but wish they had an option with no netting in the shorts.”
“The shorts are fine however I paid for the Father’s Day gift box and it was so damaged I had to rewrap it myself. Had I saved the box (had to throw it away because it was smashed and couldn’t wrap it) j would have uploaded a pic.”
Hello Kelli,
We are really sorry that the gift box arrived damaged. Occasionally they can be damaged in transit when parcels are placed into heavy mail bags. We are so sorry about that and have issued a refund to you for the gift wrapping charge.
If you would like a new gift box and tissue paper sent out to you in extra protective packaging, please email contact@tomandteddy.com and we will arrange to send a new one by express delivery.
Apologies for any inconvenience caused.
Tom & Teddy
Dear Rebecca,
We are very sorry to hear that there is an issue with the sizing, please can you email contact@tomandteddy.com - and we will get this sorted for you either with an exchange or refund.
Many thanks,
Tom & Teddy
“Shipped quickly and the set I bought for my husband worked great but defeats the purpose when the matching set is too big and unwearable. I had one sad kiddo on my hand when he realized he couldn’t match daddy.”
“The gift box was bent and cracked at the box seam. The tissue paper inside looks like it was crumpled up before placing it in the box around the shorts.”
Hello Bryanna,
We are really sorry to hear how the gift box and tissue paper were delivered to you. Occasionally they can be damaged in transit when parcels are placed into heavy mail bags. We are so sorry about that and have issued a refund to you for the gift wrapping charge.
If you would like a new gift box and tissue paper sent out to you in extra protective packaging, please email contact@tomandteddy.com and we will arrange to send a new one by express delivery.
Apologies for any inconvenience caused.
Tom & Teddy
Hello there, apologies to hear that there was a delay in shipping, we specify delivery takes between 3-5 working days, your order arrived within 6 working days due to a courier delay. We are very sorry about this and will happily offer a full refund - please send an email to contact@tomandteddy.com and we will get this sorted for you. Many thanks Tom & Teddy
“Should sent a tracking number to follow the order and never received one. So I never received my order and it is been almost a month since a ordered it”
Hello Ariane,
We are sorry to hear this and apologies for any inconvenience this has caused. We are aware that our customer service team has been in contact with you and have located your tracking details for you, but do let us know if you have any further queries and we'll be happy to resolve them.
Hello. I’m sorry to hear you haven’t received your shorts, but I’m glad to say that they are due to arrive today by 9 pm. It appears that you didn't receive our confirmation email with the tracking information; this can occasionally go into Junk mail so apologies if this was the case. I’m sorry you’ve been disappointed with the process but we really do try and keep all our customers informed and I'm glad to say that we rarely incur delays in delivery. Our orders to Canada do take 5-10 working days to arrive and we'll ensure in future that our review emails are sent out later to allow for this. Many thanks, Michelle
