“Such good design and build. Thanks for not including that stupid draw string on the outside just because that’s what society says we have to do for swimsuits. The inside is much better with just a button on the outside. Way to think like Dyson or Jobs!”
We’re so sorry to hear that you have found differences in the sizing of the shorts you have purchased. We’re happy to replace any of the items you have bought that you feel are inconsistent. Please could you send an email to contact@tomandteddy.com and we’ll look into this further for you. Thank you.
“Love the quality and designs of these trunks. The only issue is that the kid-sizes do not have draw-strings around the waist. My son is 4 1/2 and only the 1-2 size will fit him around the waist (he wears 4T shorts in all other brands).”
“I would suggest adding drawstrings to kids swim trunks. Love the father/son patterns but is a bummer when son can’t wear them because waist is too big.”
“The shorts are nice and well made but the sizing chart is off a bit. My son wears a size 4 (almost size 5) so I ordered the 3-4 size however they are very big on him and will have to wait almost a year to grow in to them. In all though they are nice.
Love mine but wish they had an option with no netting in the shorts.”
Dear Rebecca,
We are very sorry to hear that there is an issue with the sizing, please can you email contact@tomandteddy.com - and we will get this sorted for you either with an exchange or refund.
Many thanks,
Tom & Teddy
“Shipped quickly and the set I bought for my husband worked great but defeats the purpose when the matching set is too big and unwearable. I had one sad kiddo on my hand when he realized he couldn’t match daddy.”
Hello there, apologies to hear that there was a delay in shipping, we specify delivery takes between 3-5 working days, your order arrived within 6 working days due to a courier delay. We are very sorry about this and will happily offer a full refund - please send an email to contact@tomandteddy.com and we will get this sorted for you. Many thanks Tom & Teddy
“Should sent a tracking number to follow the order and never received one. So I never received my order and it is been almost a month since a ordered it”
Hello Ariane,
We are sorry to hear this and apologies for any inconvenience this has caused. We are aware that our customer service team has been in contact with you and have located your tracking details for you, but do let us know if you have any further queries and we'll be happy to resolve them.
Hello. I’m sorry to hear you haven’t received your shorts, but I’m glad to say that they are due to arrive today by 9 pm. It appears that you didn't receive our confirmation email with the tracking information; this can occasionally go into Junk mail so apologies if this was the case. I’m sorry you’ve been disappointed with the process but we really do try and keep all our customers informed and I'm glad to say that we rarely incur delays in delivery. Our orders to Canada do take 5-10 working days to arrive and we'll ensure in future that our review emails are sent out later to allow for this. Many thanks, Michelle
