tomsoutdoors.com.au Reviews

Name: tomsoutdoors.com.au
Address: 18 Martin Pl, Tumut, New South Wales
Rating: 4.97

5.0 Rating 1,147 Reviews

100 %

of reviewers recommend tomsoutdoors.com.au

5.0

Based on 1,147 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

tomsoutdoors.com.au 5 star review on 23rd February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Top notch outfit. Always fast efficient service . Friendly staff able to answer any questions.”

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“Honest pricing with free postage, thanks Toms!”

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“I’ve purchased a few items of late. (Gear and clothing). Even as write this, I am in my Exped Bivy and on my Exped 9WL mattress... exceptionally good! In regards to the team, I highly rate. From service to chatting on phone you get nothing short of commitment.. perfect!!!”

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“Toms is a great local outdoor store, friendly, knowledgeable staff who “go the extra mile” in their level of service. Always a pleasure to stock up and yak for a bit.”

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“Always great friendly service. Backed up with exceptional products and knowledge”

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“I’ve shopped with this company many times and for good reason, I’m never disappointed 👌”

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“I'm not a big review leaver but this warranted a shout out - I wanted to buy a new winter jacket - specifically the Patagonia Down Sweater Hoody. We have a Patagonia store in Melb but I jumped online to see if I could get a better price and saw these guys who had it 5% cheaper from the get go, plus an extra 10% as a first time customer. I had never heard of Tom's Outdoors before that because I live in Victoria but the reviews were all glowing so I pulled the trigger and ordered it at close to 5pm on a Friday night -- immediately after which I realised I had stupidly put in the wrong address. I got on the phone straight away hoping to catch the mistake and was given the kindest customer service from the person who answered, who said 'I'll fix that AND I reckon I can get it to the Post Office before 5pm' (it was about 4:58!) Lo and behold he did, and my jacket arrived in record time from interstate. It was beautifully packed and in good nick and I'm a happy camper. I was really impressed with how happy the person I spoke to seemed to be to sort me out so quickly. It made my day and made me very glad I bought from them. Great service - highly recommend.”

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“Great service, love it !”

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“Ordered an item over the weekend had it delivered 3 days to Sydney. Prices were good, no charge for delivery. Rather support locals than those multi nationals. Highly recommended.”

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“Most of my email communication was done on Australia Day and almost fell off my chair when I got a reply from a web site enquiry almost straight away. Great to deal with and felt like I was in store while asking questions about the “fjallraven Barents pro trousers” and what arrived was a perfect fit and of fantastic quality. I placed the order next working day and had the delivery next morning in Sydney. Prices are very competitive and if the in store experience is half as good as it was online you’d be hard pressed to find to better place to shop. 11 Thumbs up!! Thanks Chris..”

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“Dropped in to store on way across mountains, and purchased 450 mL doublewalled titanium mug with lid. Sitting in front of me now filled with hot lapsang souchong tea, made 1.5 hours ago. Mug works extremely well. More importantly the time spent with me for such a small value purchase showed that all here know their stuff, and spend their non working hours doing the same thing we do, thinking of where and what they would rather be doing. Somewhere on site they mentioned that their stock was curated, and it shows.”

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“I purchased a strike indicator kit from Tom's Outdoors. Great price, postage included, and was sent immediately. Received in 2 days. Really pleased with the product and the service. I'll definitely shop here again. Thanks guys. Richard.”

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“I have been searching for good value and high quality products and Tom's Outdoors seems to always top the list.”

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“Great store with some of the best prices in Australia. I dropped into the store a few weeks back and Kane was super friendly and helpful. I initially baulked at the prices, but turns out Tom's stocks quality gear that's worth spending a little extra on. For what I ended up getting (sleeping bag, mat and fly rod), these were by far the best prices I could find online. Express shipped for free, arrived in Jindabyne in 2 days, and even had a handwritten note included (Thanks again Kane!).”

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“I just bought an Osprey pack from here on Monday afternoon and got a text from the post office saying it was there about 24 hours later. Living in Canberra, nothing ever reaches me in under two days so that was awesome, and the product was well packed and exactly what I was expecting. Very happy with my shopping experience, and I hope to buy more from them in the future.”

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“Tom's Outdoors are probably the best online shop I've dealt with. The service is awesome and super fast. A big thanks to the crew.”

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“Second purchase online, great online store with good selection of equipment and brands. Excellent service with prompt shipping and delivery. Highly recommend and look forward to visiting the shop in person one day!”

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“As a newbie to fly fishing Mickey was great with the advice and gear choice for me to kit out. Got all the gear I still needed that will last a long time. The impromptu lesson in the driveway also much appreciated. Can't wait to get out and wet a line or 5.”

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“The service was fantastic. The international shipping was reliable and fast.”

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“Contacted Toms on recommendation from AussieFlyFisher on Instagram and the service was second to none, some of the best I've had. Answered my millions of newbie questions and the final product was awesome! Will be getting as much of my fly fishing needs as I can from here”

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tomsoutdoors.com.au is rated 5.0 based on 1,147 reviews